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Associate Project Manager

At Discover, you will never stop learning. We are looking for people driven by purpose, who want to help us change the game in financial services. We were founded in 1986, and now have over 16,000 employees. Together we are dedicated to helping people spend smarter, manage debt better and save more for a brighter financial future. 

By joining us, you will be part of a culture where diversity, teamwork and collaboration reign. We are as focused on our employees as we are on our customers – and we have been consistently awarded for both. Be the reason we help millions of people build a brighter financial future, and achieve yours along the way.

Job Description:

The PULSE Implementation team is an essential part of PULSE organization and one of the first opportunities to interact with our clients. Providing superior customer service, we assist financial institutions and Processors in implementing first class industry products to facilitate transactions with their customers. As an Associate Project Manager on our team, you will manage diverse customer projects from initiation to completion, providing product knowledge and high-quality project management practices. You will be considered the “Quarterback” that connects stakeholders and technical experts to align on requirements and timelines. Leveraging cross functional teams, you will have knowledgeable professionals by your side for collaboration and quick problem solving. 

What You'll Do
This role is responsible for serving as a single point of contact for assigned projects and takes projects from original concept through final implementation. The position manages a diverse, moderately complex project or multiple projects, including project planning, execution, timing, functionality, quality and cost. The Associate Project Manager maintains documentation of procedures, results, action plans and due dates, as well as coaching. This role actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. 

How You'll Do It

  • Utilize expertise and leadership skills to define project scope and objectives, gather requirements, develop detailed work plans, schedules, project estimates, resource plans and status reports.
  • Conduct project meetings and responsible for project tracking and analysis.
  • Provide technical and analytical guidance to project team. Recommend and take action to direct the analysis and solutions of problems.
  • Ensure adherence to quality standards, review project deliverables, and resolve issues to ensure project goals and requirement are met on time and within budget.
  • Communicate with end-users to provide timely and accurate information and status updates.
  • Assist with implementation coordinating with vendors.
  • Organize, supervise and improve design for delivery and support, assisting onsite and offshore teams performing activities.
  • Assist in building and maintaining reporting using various tools based on requirements of business partners.


Qualifications You'll Need

The Basics

  • Bachelor’s degree in business administration and management, finance, mathematics or related
  • In lieu of education experience: 2+ years Project Management, Computer Science, Infrastructure Technology Solutions, Operations Management, or related experience


Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

  • Primarily remain in a stationary position.
  • No required movement about the work environment to complete the major responsibilities of the job.
  • Primarily performed indoors in an office setting.
  • Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
  • Ability to communicate verbally.
  • Ability to communicate in written form.
  • Travel up to 10% of the time.


Bonus Points If You Have

  • Effective Time management and Exceptional Organizational Skills: Being able to effectively manage multiple projects simultaneously, organizing and storing artifacts for easy access.  

  • Extraordinary Communication Skills: Effective written and verbal communication so that stakeholders and clients have a clear understanding of project details.  

  • Leadership and Team Collaboration: Experience guiding teams in a cross-functional settings, showcasing both initiative and the ability to collaborate effectively. 

  • Customer-Focused Mindset: Capability to understand and anticipate client needs, meeting their expectations and deliverable timelines. 

Discover Professional Skills - Virtual Job Simulation 

We've partnered with Forage to offer a way to jump start building your career skills at Discover. Complete tasks guided by pre-recorded videos and example answers from our team at Discover and use these new skills in your applications and throughout your career journey. 

Click HERE to EXPLORE and LEARN MORE 


Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline:

The application window for this position is anticipated to close on Apr-09-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this role is $65,000.00 annually. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

  • Paid Parental Leave

  • Paid Time Off

  • 401(k) Plan

  • Medical, Dental, Vision, & Health Savings Account

  • Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances

  • Recognition Program

  • Education Assistance

  • Commuter Benefits

  • Family Support Programs

  • Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant’s qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance).

Positions marked as remote eligible are limited to remote locations within the country in which the position is based.

Applicants must be 18 or older at the time of hire.

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Average salary estimate

$65000 / YEARLY (est.)
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$65000K
$65000K

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What You Should Know About Associate Project Manager, Discover

At Discover, we truly believe in the power of continuous learning and meaningful work, and as our new Associate Project Manager in Houston, TX, you'll be at the forefront of that mission. You'll join our PULSE Implementation team, playing a pivotal role in enhancing financial services for our clients. Imagine being the quarterback of diverse customer projects, guiding them from inception to successful completion. Your expertise will shine as you help financial institutions implement industry-leading products that facilitate transactions and optimize customer interactions. We pride ourselves on a collaborative culture, meaning you'll work closely with technical experts and stakeholders to ensure every project meets timelines and quality standards. Your responsibilities will include everything from defining project scopes and gathering requirements to conducting project meetings and tracking progress. As the main point of contact, you'll navigate risks, provide crucial updates, and ensure projects stay on course, all while maintaining the momentum needed for superior outcomes. Plus, with benefits that include parental leave, 401(k) plans, and employee stock purchase options, we’re committed to your professional and personal growth. If you’re driven by purpose and looking to make a real difference, your journey starts here with Discover.

Frequently Asked Questions (FAQs) for Associate Project Manager Role at Discover
What are the responsibilities of an Associate Project Manager at Discover?

As an Associate Project Manager at Discover, you will manage and oversee diverse customer projects from initial concept through final implementation. Your role includes defining project scope, gathering requirements, conducting meetings, and tracking project progress. It's all about ensuring that projects meet quality standards, deadlines, and customer expectations, making you a key player in our dedicated team.

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What qualifications are needed to apply for the Associate Project Manager position at Discover?

To be considered for the Associate Project Manager role at Discover, you need a Bachelor’s degree in business administration, finance, or a related field. Alternatively, 2+ years of project management experience or related fields such as Operations Management or Computer Science is acceptable in lieu of academic qualifications.

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How does the Associate Project Manager role contribute to client satisfaction at Discover?

The Associate Project Manager role at Discover is critical in ensuring client satisfaction. By serving as the single point of contact for assigned projects, you communicate directly with clients, providing timely updates and addressing concerns. Your leadership and organizational skills will help streamline processes, ultimately leading to successful project outcomes that fulfill client needs.

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What skills are beneficial for an Associate Project Manager at Discover?

In the Associate Project Manager role at Discover, exceptional communication skills, effective time management, and strong organizational abilities are essential. Additionally, a customer-focused mindset and the capability to lead cross-functional teams greatly enhance the project's efficiency and success, allowing you to execute projects seamlessly.

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What is the work environment like for an Associate Project Manager at Discover?

As an Associate Project Manager at Discover, you'll be primarily based in a collaborative office setting in Houston, TX. The environment is supportive and team-oriented, ensuring you have the resources and team members you need to succeed. While you’ll be stationed mostly indoors, there may be opportunities for minimal travel to engage with clients or project stakeholders.

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Common Interview Questions for Associate Project Manager
Can you describe how you would manage conflicting priorities as an Associate Project Manager?

When managing conflicting priorities as an Associate Project Manager, it's important to assess each task's urgency and impact on the project's overall success. Start by communicating with your team and stakeholders to clarify expectations. Utilize project management tools to prioritize tasks and ensure effective time management, keeping everyone aligned and informed.

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How do you ensure all stakeholders are aligned on project requirements?

To ensure alignment among stakeholders on project requirements, I prioritize clear and consistent communication. This includes organizing kickoff meetings to establish expectations and regularly scheduling updates to address any concerns or changes. Documenting all requirements and discussions ensures everyone is on the same page.

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What project management tools are you familiar with, and how do they help you?

I have experience with various project management tools such as Asana, Trello, and Microsoft Project. These tools assist me in tracking project progress, managing timelines, and collaborating with team members. They enhance overall productivity by providing visibility into project milestones and deliverables.

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Describe a time when you had to resolve a conflict within your project team.

In a previous project, team members had differing opinions on the direction of a critical task. I facilitated a meeting, allowing each person to express their views while focusing on the project goals. By encouraging open communication and collaboration, we reached a consensus that satisfied everyone, ultimately enhancing team cohesion.

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How do you measure the success of a project you’ve managed?

Measuring the success of a project involves evaluating whether it met its objectives, adhered to the budget, and stayed on schedule. I also consider stakeholder satisfaction and the quality of deliverables. Post-project reviews allow for constructive feedback and continuous improvement for future projects.

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What do you do if you notice a project is falling behind schedule?

If I notice a project is falling behind, I immediately assess the root cause of the delay. Open communication with the team is essential, as I'll gather input on possible solutions. Implementing corrective actions, such as adjusting priorities or reallocating resources, helps get the project back on track.

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Can you give an example of how you've successfully managed a project from start to finish?

Certainly! In my last role, I led a technology upgrade project from conceptualization to implementation. I defined the project scope, developed a timeline, managed resources, and facilitated communication among all stakeholders. The successful completion not only improved operational efficiency but also received positive feedback from end-users.

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What strategies do you employ to handle changes in project scope?

When faced with changes in project scope, I utilize a change management process, which includes assessing the impact of changes and communicating them to all stakeholders. Documenting changes and updating project plans accordingly ensures everyone remains aligned while accommodating necessary adjustments for project success.

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How would you handle a situation where a team member is not meeting their deadlines?

Handling a team member missing deadlines requires a measured approach. I would first have a one-on-one conversation to understand their challenges and offer support. Together, we would identify solutions that can help them get back on track, while ensuring accountability and encouraging open communication throughout the process.

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What makes you passionate about working as an Associate Project Manager at Discover?

I am passionate about being an Associate Project Manager at Discover because the role aligns perfectly with my skills in project management and my desire to positively impact the financial services industry. I appreciate Discover's commitment to employee growth and client satisfaction, and I'm excited about the opportunity to be part of a team that values collaboration and innovation.

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To help people spend smarter, manage debt better and save more so they can achieve a brighter financial future.

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