Operations Manager - Eating Disorders, Residential

The Operations Manager for Eating Disorders at Discovery Behavioral Health focuses on managing the program and facility effectively. Key responsibilities include overseeing the milieu staff, facilitating community and psychoeducational meetings, ensuring adherence to treatment schedules, managing patient charts, and conducting audits. You’ll also handle the hiring and training of new milieu staff while ensuring compliance with safety standards and accreditation requirements.

To qualify for the Operations Manager - Eating Disorders position at Discovery Behavioral Health, candidates should have a Bachelor’s degree or at least three years of experience in the mental health field. While management experience is preferred, it is not mandatory. A current driver’s license in good standing is required, and we encourage applicants who meet some but not all qualifications to apply.

At Discovery Behavioral Health, the training process for new hires is comprehensive and focused on ensuring staff are well-prepared to support our residents. As an Operations Manager - Eating Disorders, you will oversee the training of milieu staff, ensuring they are effectively onboarded and understand their roles within our supportive community structure.

The Operations Manager - Eating Disorders at Discovery Behavioral Health greatly influences patient care by overseeing the operational aspects of the facility and directly supporting milieu staff. This role ensures that the therapeutic environment is maintained, facilitating programs that promote healing and recovery while adhering to safety and quality standards.

Employees at Discovery Behavioral Health can expect a collaborative and inclusive work culture that emphasizes personal and professional development. The organization values diversity and aims to foster a supportive environment where everyone can contribute their unique perspectives to enhance patient care.

To promote a positive work culture, I would foster open communication, regularly involve staff in decision-making, and ensure recognition of their contributions. Additionally, I would provide ongoing training opportunities and encourage team-building activities to strengthen relationships.

In the case of a staff member not adhering to the program schedule, I would address the issue directly by providing feedback and understanding any underlying concerns. Collaborating with them to find solutions, such as additional training or support, would be critical for maintaining compliance and morale.

My approach to conducting a medical record review involves thoroughly evaluating documentation for compliance, accuracy, and completeness. I prioritize identifying areas for improvement and providing constructive feedback, ensuring that the staff is supported and guided in making necessary adjustments.

I have experience in conflict resolution by promoting open dialogues and employing mediation techniques when disputes arise. I ensure that each team member feels heard and work towards a collaborative solution that benefits both the team and our patient-centered mission.

My management style is supportive and collaborative, promoting both autonomy and accountability. I believe in empowering staff by providing clear expectations, fostering open communication, and being approachable, which aligns well with the Operations Manager's role in guiding and mentoring the teams at Discovery Behavioral Health.

To ensure compliance with state licensing and Joint Commission standards, I would conduct regular audits, provide training to staff on relevant policies and procedures, and maintain open communication with regulatory bodies. Staying updated on changes in regulations and incorporating them into our practices is also crucial.

I prioritize tasks by evaluating deadlines, impact on patient care, and team resources. I often use a task management system to track progress and reallocate resources when necessary, ensuring that all responsibilities are met without compromising quality.

For training new milieu staff, I would incorporate a mix of hands-on practice, shadowing experienced staff, and providing detailed educational resources about our programs. Regular check-ins during the onboarding process also allow me to assess their understanding and provide support.

In an emergency situation, my priority would be to ensure the safety of all patients and staff by following our established emergency protocols. I would quickly assess the situation, communicate clearly with the team, and involve emergency services if needed while maintaining a calm environment.

Feedback plays a crucial role in my management approach as it's essential for continuous improvement. I regularly solicit input from team members and encourage them to provide feedback on processes, which helps to create a culture of learning and adaptability in the workplace.