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Call Center Sales Rep

Company Summary

$20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! 

 

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

 

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.


Department Summary

Our award-winning Inside Sales & Retention team successfully drives existing and future customer decision-making by selling the value of Echostar’s products and services using a consultative approach. This is 100% inbound new and existing customers - no cold calling! EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.

 

What’s In It For You? 

  • Career Growth: Opportunity is our best benefit! You’ll have the opportunity to promote two levels within your first year based on performance! 
  • Uncapped Commission: While first year on-target earning is $68,000, our top performers make well over six figures annually! 
  • Rewards and Recognition Program : Offering high-value prizes, elaborate trips, food perks and so much more
  • Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision and Life Insurance packages with a Health Savings Account
  • Exclusive Perks: Complimentary DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans
  • Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP)
  • Continued Education: Tuition Reimbursement to support your career development

 

Application Process Overview:

After completing this application, the next step in our hiring process is a 15-20 minute questionnaire designed to help us determine if we're a mutual fit. You'll see a pop-up directing you to a landing page where you can watch brief videos providing a realistic preview of the role before committing to the questionnaire!


Job Duties and Responsibilities

What You’ll Be Doing: 

  • Successfully position and sell DISH and Boost Mobile products and services to new and existing customers
  • Assess each customer’s needs and offer the best valued solution 
  • Demonstrate the ability and resilience to bounce back from challenging calls and maintain your focus on larger goals 
  • Effectively manage your time while engaging with customers, navigating systems, and handling real-time data entry
  • Maintaining an in-depth knowledge of our product and service offerings, promotions, and competitive advantages
  • Provide excellent customer service to build and maintain customer relationships 

 

Our Paid Training Program Offers You:

  • Whether you are an entry-level candidate or bringing transferable skills, our progressive agenda supports a smooth, successful transition into the role
  • Immersive training with computer-based modules, instructor-led sessions, hands-on activities, role-play, and call shadowing
  • Robust mentorship program to support New Hire onboarding

Skills, Experience and Requirements

  • Competitive Spirit: The drive and determination to succeed, compete with peers, and achieve sales targets
  • Growth Mindset: The willingness to actively seek, receive, and apply new skills and constructive feedback to improve performance and grow professionally
  • Customer Focus: Effectively engage with customers, understand their needs, resolve issues, and build trusting relationships that contribute to overall sales success
  • Dependability: Consistently meet commitments, maintain reliability, and uphold high standards of accountability
  • Integrity: Adheres to ethical standards, honesty, and transparency in all interactions
  • Persuasion: Influence others’ decisions and actions through clear communication, compelling arguments, and the effective demonstration of value
  • Communication: Excellent verbal communication and listening skills; ability to build rapport quickly over the phone
  • Requirements: High school diploma or GED; ability to work full-time on-site; flexible to work shifts that might include evenings, weekends, or holidays; smartphone or device with active network connection; pre-employment screen

Salary Ranges

Compensation: $20.50/Hour - $34.87/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

 

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

 

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. 

Average salary estimate

$57453 / YEARLY (est.)
min
max
$42560K
$72346K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Call Center Sales Rep, DISH

Are you looking for an exciting opportunity to jumpstart your career as a Call Center Sales Rep? Look no further than DISH, an EchoStar company, where we are revolutionizing connectivity! Based in Essex County, NJ, this position offers a non-negotiable base pay of $20.50 per hour, plus uncapped commission that can lead to first-year earnings of $68,000 or more for top performers! The best part? No prior experience is required; we provide full-time paid training that sets you up for success. Our Inside Sales & Retention team thrives on providing excellent customer service and utilizing a consultative approach to sell DISH and Boost Mobile products to new and existing customers. You’ll enjoy a rewarding work environment with opportunities for career growth—promote up to two levels within your first year based on performance! As a Call Center Sales Rep, you will engage customers, assess their needs, and demonstrate your persuasive skills to help them find the right solutions. Plus, with comprehensive benefits like health insurance, a 401(K) plan, and exclusive perks like complimentary DISH TV programming, you can feel financially secure while doing a job you love. If you're ready to step into a dynamic role and become a part of a team redefining the future of connectivity, DISH is the place for you!

Frequently Asked Questions (FAQs) for Call Center Sales Rep Role at DISH
What responsibilities does a Call Center Sales Rep at DISH have?

As a Call Center Sales Rep at DISH, your main responsibilities include selling DISH and Boost Mobile products and services, assessing customer needs, providing excellent customer service, and maintaining detailed knowledge of our offerings. You'll handle inbound calls, engage with customers to understand their needs, and recommend solutions—all while managing time and data entry efficiently.

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What qualifications do I need to apply for the Call Center Sales Rep position at DISH?

To apply for the Call Center Sales Rep position at DISH, you need to have a high school diploma or GED. While experience in a similar role can be beneficial, it is not required as DISH offers comprehensive paid training. Strong verbal communication skills and a customer-focused approach are essential for success in this role.

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Is there any cold calling involved in the Call Center Sales Rep role at DISH?

No, as a Call Center Sales Rep at DISH, you will not be involved in cold calling. This position focuses on engaging with inbound customers—those who are already interested in our products and services—making your interactions more meaningful and productive.

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What are the opportunities for career advancement as a Call Center Sales Rep at DISH?

DISH values career growth and offers excellent opportunities for advancement. As a Call Center Sales Rep, you may have the chance to promote two levels within your first year based on your performance. High achievers can make well over six figures annually, showcasing the potential for extensive career growth in our dynamic sales environment.

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What type of training does DISH provide for new Call Center Sales Reps?

DISH provides a robust paid training program for new Call Center Sales Reps, including immersive sessions like computer-based modules, hands-on activities, role-play, and call shadowing. The aim is to ensure that every new hire is well-prepared and supported through a mentorship program, making the transition into the role smooth and successful.

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Common Interview Questions for Call Center Sales Rep
How would you approach a customer who seems uncertain about our products?

To approach an uncertain customer, I would first listen carefully to their concerns and ask open-ended questions to better understand their needs. Then, I would provide clear information about our products, highlighting unique benefits and how they can solve the customer’s specific issues. Building rapport is crucial, so maintaining a friendly tone throughout the conversation is essential.

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Can you describe a time you turned a negative customer experience into a positive one?

In a previous role, I encountered a customer who was upset about a billing issue. I took the time to listen to their concerns without interrupting, empathized with their situation, and assured them I would resolve the issue promptly. By following up and providing ongoing communication, the customer felt valued and appreciated my efforts, highlighting the importance of excellent customer service.

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What do you think is the key to successful selling in a call center environment?

The key to successful selling in a call center environment is understanding the customer's needs and providing tailored solutions. Building trust through empathy and clear communication is essential, as is staying motivated and resilient, especially when facing challenges during calls.

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How do you handle high-pressure situations in a sales environment?

I handle high-pressure situations by maintaining a positive attitude and prioritizing tasks effectively. Staying organized helps me manage time as I engage with customers, allowing me to focus on delivering high-quality service while also meeting sales goals.

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Why do you want to work for DISH as a Call Center Sales Rep?

I want to work for DISH because I admire the company’s commitment to innovation and excellent customer service. Being part of a team that plays a pivotal role in redefining connectivity excites me, and I’m eager to contribute to our customers' positive experiences.

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What strategies would you use to build rapport with customers over the phone?

To build rapport over the phone, I would start by using the customer’s name, asking open-ended questions, and actively listening to their responses. Personalizing the conversation and showing genuine interest in their needs creates a connection that encourages trust and engagement.

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How do you stay informed about DISH’s products and industry trends?

I stay informed by regularly reviewing company resources, training materials, and industry news. Additionally, participating in training sessions and seeking feedback from my mentors ensures I understand the products and services at DISH.

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Describe your experience with time management in a fast-paced sales environment.

In a fast-paced sales environment, I prioritize tasks by creating a daily schedule and setting specific goals for each call. By being proactive and organized, I ensure that I maximize my time on the phone while still providing attentive service to each customer.

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What motivates you in a sales role?

I am motivated by the thrill of closing a sale and helping customers find exactly what they need. The opportunity for uncapped commissions and career advancement adds to my drive, and I thrive in environments where I can challenge myself and achieve great results.

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How would you handle objections during a sales call?

When I encounter objections during a sales call, I approach them as opportunities to better understand the customer's concerns. I listen actively, validate their feelings, and provide tailored responses that address their specific hesitations, ultimately guiding them toward a solution that meets their needs.

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DATE POSTED
April 1, 2025

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