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Call Center Sales Rep - Onsite

Company Summary

$20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! 

 

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

 

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.


Department Summary

Our award-winning Inside Sales & Retention team successfully drives existing and future customer decision-making by selling the value of Echostar’s products and services using a consultative approach. This is 100% inbound new and existing customers - no cold calling! EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.

 

What’s In It For You? 

  • Career Growth: Opportunity is our best benefit! You’ll have the opportunity to promote two levels within your first year based on performance! 
  • Uncapped Commission: While first year on-target earning is $68,000, our top performers make well over six figures annually! 
  • Rewards and Recognition Program : Offering high-value prizes, elaborate trips, food perks and so much more
  • Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision and Life Insurance packages with a Health Savings Account
  • Exclusive Perks: Complimentary DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans
  • Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP)
  • Continued Education: Tuition Reimbursement to support your career development

 

Application Process Overview:

After completing this application, the next step in our hiring process is a 15-20 minute questionnaire designed to help us determine if we're a mutual fit. You'll see a pop-up directing you to a landing page where you can watch brief videos providing a realistic preview of the role before committing to the questionnaire!


Job Duties and Responsibilities

What You’ll Be Doing: 

  • Successfully position and sell DISH and Boost Mobile products and services to new and existing customers
  • Assess each customer’s needs and offer the best valued solution 
  • Demonstrate the ability and resilience to bounce back from challenging calls and maintain your focus on larger goals 
  • Effectively manage your time while engaging with customers, navigating systems, and handling real-time data entry
  • Maintaining an in-depth knowledge of our product and service offerings, promotions, and competitive advantages
  • Provide excellent customer service to build and maintain customer relationships 

 

Our Paid Training Program Offers You:

  • Whether you are an entry-level candidate or bringing transferable skills, our progressive agenda supports a smooth, successful transition into the role
  • Immersive training with computer-based modules, instructor-led sessions, hands-on activities, role-play, and call shadowing
  • Robust mentorship program to support New Hire onboarding

Skills, Experience and Requirements

  • Competitive Spirit: The drive and determination to succeed, compete with peers, and achieve sales targets
  • Growth Mindset: The willingness to actively seek, receive, and apply new skills and constructive feedback to improve performance and grow professionally
  • Customer Focus: Effectively engage with customers, understand their needs, resolve issues, and build trusting relationships that contribute to overall sales success
  • Dependability: Consistently meet commitments, maintain reliability, and uphold high standards of accountability
  • Integrity: Adheres to ethical standards, honesty, and transparency in all interactions
  • Persuasion: Influence others’ decisions and actions through clear communication, compelling arguments, and the effective demonstration of value
  • Communication: Excellent verbal communication and listening skills; ability to build rapport quickly over the phone
  • Requirements: High school diploma or GED; ability to work full-time on-site; flexible to work shifts that might include evenings, weekends, or holidays; smartphone or device with active network connection; pre-employment screen

Salary Ranges

Compensation: $20.50/Hour - $34.87/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

 

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

 

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. 

Average salary estimate

$57550 / YEARLY (est.)
min
max
$42700K
$72400K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Call Center Sales Rep - Onsite, DISH

Join DISH as a Call Center Sales Rep in Roseland, NJ, where your journey in the world of sales begins! If you're eager to kickstart your career and make an impact, this role is perfect for you. At DISH, we believe in redefining connectivity, and our Inside Sales & Retention team plays a crucial role in this mission. You're not just selling products; you're helping customers find solutions that fit their needs through a consultative approach. With a non-negotiable base pay of $20.50 an hour and uncapped commission, your first-year earnings can reach an impressive $68,000! Plus, no experience is necessary; we provide comprehensive, paid training to set you up for success. Imagine a workplace where growth is prioritised—after your first year, top performers have the chance to advance to higher levels based on their performance. Enjoy additional rewards like trips, great prizes, and of course, benefits like medical coverage and a 401(K) with a company match. You'll enjoy perks including complimentary DISH TV services and discounts on Sling TV. This is your opportunity to shine, learn, and transform your career in a supportive environment. Bring your competitive spirit and customer-focused approach, and get ready to thrive in a dynamic setting with DISH!

Frequently Asked Questions (FAQs) for Call Center Sales Rep - Onsite Role at DISH
What are the main responsibilities of a Call Center Sales Rep at DISH?

As a Call Center Sales Rep at DISH, your primary responsibilities will involve engaging with new and existing customers through inbound calls, assessing their needs, and effectively selling DISH and Boost Mobile products and services. You'll also be tasked with maintaining a positive customer experience, managing real-time data entry, and staying informed about the latest promotions and offerings to provide tailored solutions.

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What qualifications are needed to apply for the Call Center Sales Rep position at DISH?

To apply for the Call Center Sales Rep role at DISH, candidates need a high school diploma or GED. While prior experience is not required, candidates should demonstrate strong communication skills, a customer-focused mindset, and a competitive spirit. Being dependable and having integrity in your interactions is also crucial for success in this position.

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What can I expect from the training program for the Call Center Sales Rep at DISH?

DISH offers a comprehensive and immersive training program for new Call Center Sales Reps. This includes computer-based modules, hands-on activities, instructor-led sessions, call shadowing, and a robust mentoring program to ensure you successfully transition into your new role. The training is designed to equip you with the skills and confidence needed to excel in your position.

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Is previous experience necessary for a Call Center Sales Rep at DISH?

No previous experience is necessary to become a Call Center Sales Rep at DISH! The company offers full-time paid training that prepares you for the role. As long as you have a willingness to learn and a passion for helping customers, you can thrive in this position and achieve great sales success.

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How does the commission structure work for a Call Center Sales Rep at DISH?

DISH offers an uncapped commission structure for Call Center Sales Reps, meaning that there is no limit to how much you can earn based on sales performance. With a first-year on-target earning potential of $68,000, many top performers surpass six figures annually, allowing for significant financial rewards tied to your efforts and success.

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Common Interview Questions for Call Center Sales Rep - Onsite
What motivates you to succeed in a sales environment as a Call Center Sales Rep?

When answering this question, focus on your intrinsic motivation and your desire to help customers find the right solutions. You can mention your competitive spirit, the thrill of achieving sales goals, and your commitment to providing excellent customer service as key motivators.

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How do you handle difficult customers in a call center setting?

Share an approach that emphasizes empathy, active listening, and problem-solving. Highlight your ability to remain calm under pressure and your techniques for de-escalating tense situations while maintaining a positive interaction.

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Can you give an example of a time you exceeded your sales goals?

When responding to this question, provide a specific example of a sales target you surpassed. Discuss the strategies you used, the techniques you implemented, and the outcome, showcasing your commitment and results-oriented mindset.

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What skills do you believe are most important for a successful Call Center Sales Rep?

Emphasize important skills such as strong communication, customer service, problem-solving, and the ability to build rapport quickly. Additionally, mention adaptability and the willingness to learn, as these skills are essential for thriving in a dynamic sales environment.

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How do you prioritize and manage your time during calls?

Discuss your time management strategies and how you balance providing excellent customer service with adhering to call guides. Showcase your ability to stay organized, prioritize tasks, and maintain engagement with customers without cutting corners.

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What do you know about DISH and its products?

Answer this by showcasing your research on DISH and its product offerings, focusing on their commitment to reimagining connectivity, satellite television services, streaming options, smart home installations, and how these solutions help meet customer needs.

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Describe a time when you had to learn a new product or system quickly.

Provide a concrete example of a time when you adapted to a new product or system. Emphasize your learning techniques, how you sought help if needed, and how effectively you applied your new knowledge to succeed.

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How would you approach a customer who is unsure about making a purchase?

Highlight your consultative selling approach, which includes asking open-ended questions to understand their concerns, educating them about the benefits of the product, and reassuring them of your support throughout the process.

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Why do you want to work for DISH as a Call Center Sales Rep?

Express your passion for technology, customer service, and sales. Mention DISH's commitment to innovation and the opportunity for growth and development within the company as the key reasons for your interest.

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What would you do if you made a mistake during a customer interaction?

Acknowledge the importance of accountability and transparency. Discuss how you would own the mistake, rectify it promptly, and ensure that it does not happen again, demonstrating your commitment to customer satisfaction and learning from experiences.

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DATE POSTED
April 1, 2025

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