Payins Operations Specialist- EMEA (Kenya/ East Africa)
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
We are looking for an Operations Specialist to join our Operations Payins team, who will ensure our operations run smoothly and all processes are efficient and effective, and that we have the best local integrations we are capable of. Plus, the capacity for business analysis and finding new business opportunities.
- Formulating business strategies in terms of Structures, Costs, and Business capabilities for each of the countries we operate.
- Implementing efficient processes and looking for new opportunities.
- Overseeing the implementation of technology solutions throughout the organization.
- Managing relations and negotiations with partners and local acquirers.
- Evaluating risk and leading quality assurance efforts.
- Analyzing performance results and optimizing accordingly.
- Understanding Dlocal operations in order to detect and prevent operational and system/technical problems and suggest operational improvements with strategic thinking.
- Working closely with the rest of the company to make their life easier, by providing the information they may need, such as transactions information, feedback from our local providers, and analysis of the current issues that may be affecting our clients and our local processes (audit, back office, etc).
- Someone open to constant change in an ambiguous, fast-paced environment, a self-starter, and open to working across time zones with teams all over the world.
- Solid experience in banking, financial services, the payment industry, fintech, acquirers, or similar.
- Knowledge of data analytics and reporting.
- Knowledge of SQL required.
- Familiarity with all business functions including legal, finance, product, and IT.
- Outstanding presentation, reporting, and communication skills.
- Attention to detail.
- Curious profile and positive attitude.
- Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time.
- Ability to work with tight deadlines.
- Advanced/Fluent English.
- Ability to travel.
- Team spirit.
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Remote work: work from anywhere or one of our offices around the globe!*
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
*For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required.
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!
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Are you ready to jump into an exciting opportunity with dLocal as a Payins Operations Specialist for the EMEA region, specifically in Kenya or East Africa? At dLocal, we enable some of the world’s biggest companies to collect payments efficiently across emerging markets in 40 countries. We take pride in increasing conversion rates and simplifying payment expansion for our global brand partners. By joining our vibrant team, you'll enjoy a flexible, remote-first work environment, travel perks, health benefits, and so much more. In this role, you will be responsible for overseeing our operations and ensuring that everything runs like a well-oiled machine. You’ll formulate strategic business approaches tailored to local markets, implement innovative processes, and negotiate with local partners to enhance our services. Your analytical skills will come into play as you assess performance metrics, mitigate risks, and drive quality assurance efforts. Additionally, your insights will help us improve operational workflows and tackle challenges proactively. If you thrive in a dynamic environment, possess a strong background in finance or fintech, and are eager to collaborate with a diverse global team, then dLocal is the perfect place for you to grow your career and make a genuine impact.
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