Computer Systems Analyst - Junior

As a Junior Computer Systems Analyst at DMI, your main duties will involve managing service network requests and handling escalated incidents, ensuring you track tickets to completion. You will also be the first point of contact for network service requests, utilizing ServiceNow for ticket categorization and assignment. Additionally, it's crucial to maintain accurate documentation of user issues and coordinate resolution efforts with engineering teams.

To qualify for the Junior Computer Systems Analyst role at DMI, candidates should possess a High School Diploma and ideally have 0-1 years of relevant experience. Essential skills include practical problem-solving abilities, familiarity with computer systems, and the ability to analyze user requirements effectively. Moreover, passing a Public Trust Clearance is required.

DMI is committed to nurturing talent through comprehensive training for Junior Computer Systems Analysts. You will benefit from performance management cycles, access to continuing education, and tuition assistance. Additionally, our internal job opportunities allow for career advancement, ensuring that you're consistently developing professionally and personally.

DMI fosters a diverse and inclusive work environment for Junior Computer Systems Analysts. You will enjoy a hybrid work setup that blends remote work with onsite collaboration in the DC/VA area. We prioritize employee well-being, offering perks such as virtual health visits, financial wellness education, and a culture that values recognition and rewards.

DMI supports employee well-being through various programs including health care benefits, wellness initiatives like biometric screenings, and financial stability through generous 401k matching. Additionally, employee recognition advancements like annual awards and peer acknowledgment help create a motivating atmosphere, making DMI an excellent place to work.

Absolutely! As a Computer Systems Analyst, your role involves assessing and improving computer systems. You analyze user requirements, document workflows, and propose solutions to enhance efficiency. It’s essential to translate complex tech concepts into understandable terms for non-technical users.

Handling an escalated ticket starts with reviewing all previous communications and understanding the core issues. My approach involves gathering additional information from the user, coordinating with relevant engineering teams, and communicating status updates promptly to all stakeholders to ensure transparency and quick resolution.

I'm well-versed in tools like ServiceNow for ticket management, alongside Microsoft Excel for data analysis and reporting. Familiarity with collaboration platforms such as Microsoft Teams helps ensure smooth communication within teams whenever issues arise.

In a team project, we faced discrepancies in our findings regarding user requirements. To resolve this, I initiated a meeting to gather insights from all members, allowing everyone to share their perspectives. This collaborative approach enabled us to synthesize our findings into a comprehensive report that accurately reflected user needs for our systems.

When managing multiple service requests, I prioritize based on urgency and impact. I start by categorizing each request and identifying which ones are critical for the users. Utilizing tools like ServiceNow helps me to keep track of deadlines and ensures that I address high-priority tickets promptly.

I employ analogies and simplified terminology to explain technical issues to non-technical stakeholders. Visual aids, like flowcharts and diagrams, can also be helpful. My goal is to ensure they understand the issue's implications and the proposed solutions without overwhelming them with jargon.

In a previous role, I used data analysis to identify patterns in user-reported issues. By creating visualizations of this data, I was able to present trends to the management team, resulting in targeted strategies to improve our system's performance based on user feedback.

The most crucial quality for a Junior Computer Systems Analyst is adaptability. The technology field rapidly evolves, and being able to learn and adjust to new tools and procedures consistently is vital for success in analyzing and implementing effective solutions.

To ensure accuracy in my documentation, I follow a systematic approach. I start by double-checking data entry and confirming key details with team members. Additionally, regular reviews of the documentation process help maintain high standards in record-keeping.

Teamwork is paramount for a Junior Computer Systems Analyst as it brings diverse perspectives together to tackle complex IT challenges. Collaboration fosters knowledge sharing and ensures all aspects of a problem are addressed efficiently, ultimately leading to better solutions for our users and the organization.