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Customer Service Rep(02078) - 7131 W Capitol Dr. - job 1 of 5

Job Description

CSR

ABOUT THE JOB

You got game? You got spring in your step? You want the best job in the world! Imagine yourself with a job with flexible hours, competitive pay, a fun environment, did we mention flexible hours? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

We are searching for qualified customer service reps - the people who answer the phone and make pizzas with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

JOB REQUIREMENTS

You must be 16 years of age or older.

General job duties for all store team members

  • Operate all equipment.
  • Stock ingredients from delivery area to storage, work area, walk-in cooler.
  • Prepare product.
  • Receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the

phone and in person.

Essential Functions/Skills

  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
  • Must be able to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
  • Ability to enter orders using a computer keyboard or touch screen.

WORK CONDITIONS

Exposure to:

  • Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
  • Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust.
  • Cramped quarters including walk-in cooler.


  • Hot surfaces/tools from oven up to 500 degrees or higher.
  • Sharp edges and moving mechanical parts.

SENSING

  • Talking and hearing on telephone.
  • Near and mid-range vision for most in-store tasks.


  • Depth perception.
  • Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

PHYSICAL REQUIREMENTS including, but not limited to the following:

Standing

Most tasks are performed from a standing position.

Walking

For short distances for short durations. Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

  • Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.


  • Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
  • Cases are usually lifted from floor and stacked onto shelves up to 72 high.

Carrying

  • Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
  • Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
  • Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing

  • To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.
  • Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Stooping/Bending

  • Forward bending at the waist is necessary at the pizza assembly station.
  • Toe room is present, but workers are unable to flex their knees while standing at this station.
  • Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
  • Forward bending is also present at the front counter and when stocking ingredients.

CROUCHING/SQUATTING

Performed occasionally to stock shelves and to clean low areas.

Additional Information

Reaching




  • Reaching is performed continuously; up, down and forward.

  • Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

  • Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

  • Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.



HAND TASKS




  • Eye-hand coordination is essential. Use of hands is continuous during the day.

  • Frequently activities require use of one or both hands.

  • Shaping pizza dough requires frequent and forceful use of forearms and wrists.

  • Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.

  • Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.

  • Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.



MACHINES, TOOLS, EQUIPMENT, WORK AIDS



Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.



ADVANCEMENT



Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.



SUMMARY STATEMENT



We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

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Average salary estimate

$35000 / YEARLY (est.)
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$30000K
$40000K

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What You Should Know About Customer Service Rep(02078) - 7131 W Capitol Dr., Domino's

Are you ready to join a fun, fast-paced environment where every day brings something new? At Domino's Pizza, we are on the lookout for a stellar Customer Service Rep based out of our location at 7131 West Capitol Drive, Milwaukee, WI. Imagine a job that not only offers competitive pay and flexible hours but also allows you to make pizzas with personality while connecting with customers! Whether you're looking for full-time work or a part-time gig that fits around your busy life, we've got the perfect opportunity for you. As a Customer Service Rep, you'll be the friendly voice that takes orders over the phone, helps prepare delicious pizzas, and creates an overall awesome experience for our customers. We're all about growth here, so if you're ambitious, there are plenty of paths to advance within the company—from team member to management, and beyond. Not only will you hone your communication and multitasking skills, but you'll also gain insights into the inner workings of a successful franchise. Our crew takes pride in delivering top-notch service, and we want team players who are ready to join our Domino's family. So if you're at least 16 years old, enthusiastic, and ready to learn in a dynamic setting, come work with us and find your fit in the world of pizza!

Frequently Asked Questions (FAQs) for Customer Service Rep(02078) - 7131 W Capitol Dr. Role at Domino's
What are the responsibilities of a Customer Service Rep at Domino's Pizza?

As a Customer Service Rep at Domino's Pizza, your primary responsibilities will include answering phone calls to take orders, preparing food items, and ensuring the overall customer experience is excellent. You'll be operating various equipment, stocking ingredients, managing inventory, and keeping the store clean. Additionally, strong communication skills are essential for processing orders and engaging with customers and coworkers.

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What qualifications do I need to become a Customer Service Rep at Domino's Pizza?

To qualify for the Customer Service Rep position at Domino's Pizza, you must be at least 16 years old. Ideal candidates will have good verbal and written communication skills, the ability to work efficiently under pressure, and basic math skills for handling transactions. Familiarity with customer service and food handling is a plus, as well as a willingness to learn and grow within the company.

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What is the work environment like for a Customer Service Rep at Domino's Pizza?

The work environment for a Customer Service Rep at Domino's Pizza is fast-paced and energetic, focused on teamwork and customer satisfaction. You may be exposed to varying temperatures, from the cool of the walk-in refrigerator to the heat of the oven. Safety and cleanliness are highly valued, as is the ability to think on your feet during busy times.

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What are the growth opportunities for a Customer Service Rep at Domino's Pizza?

At Domino's Pizza, there are numerous growth opportunities for a Customer Service Rep. Many of our team members have progressed from entry-level positions to management roles or even franchise ownership. With dedicated training and a commitment to excellence, you can advance your career as a General Manager, Corporate Operations Manager, or beyond.

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What kind of training does Domino's Pizza provide for Customer Service Reps?

Domino's Pizza provides comprehensive on-the-job training for all new Customer Service Reps. You'll learn the ropes of order-taking, food preparation, equipment operation, and customer interaction. Support from experienced team members ensures that you feel confident in your role and are well-prepared to thrive within the company.

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Common Interview Questions for Customer Service Rep(02078) - 7131 W Capitol Dr.
How do you handle a difficult customer as a Customer Service Rep?

When facing a difficult customer, it's important to remain calm and professional. Listen actively to their concerns, empathize with their situation, and offer a solution to resolve the issue. Highlighting your problem-solving skills will show your potential employer that you're capable of handling challenging situations effectively.

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Can you describe your experience in customer service?

When asked about your customer service experience, focus on specific roles or situations where you've directly assisted customers. Discuss what you learned from those experiences and how they prepared you for the Customer Service Rep position at Domino's Pizza, underscoring your commitment to providing excellent service.

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What would you do if you encountered a mistake in an order?

If I encountered a mistake in an order, I would quickly assess the situation and apologize to the customer for the oversight. Then, I would correct the order promptly and reassure them that their satisfaction is my priority. This response demonstrates my commitment to quality service and customer care.

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How do you prioritize tasks during busy hours?

During busy hours, I prioritize tasks based on urgency and importance. Ensuring customer orders are taken and fulfilled promptly is crucial, so I would focus first on processing orders and preparing food. Remaining organized and communicating with team members helps to ensure a smooth workflow.

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What skills do you think are most important for a Customer Service Rep?

Key skills for a Customer Service Rep include strong communication abilities, good problem-solving skills, and the capacity to multitask. Additionally, being personable and maintaining a positive attitude under pressure are essential to provide customers with a great experience at Domino's Pizza.

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How would you approach teamwork in the store?

Teamwork is vital in a fast-paced environment like Domino's Pizza. I would approach teamwork by being open and communicative with colleagues, lending a hand when needed, and supporting each other to achieve our common goal of customer satisfaction and efficient service.

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What motivates you to work in a customer service role?

My motivation for working in a customer service role stems from my passion for helping others and creating positive experiences. I enjoy the fast-paced environment and have a strong desire to contribute to a team where everyone works together to ensure customers leave happy and satisfied.

Join Rise to see the full answer
Why do you want to work at Domino's Pizza?

I want to work at Domino's Pizza because of its commitment to teamwork, customer service, and growth opportunities within the company. The fun atmosphere and strong community ties resonate with me, and I believe I could thrive and contribute positively as a Customer Service Rep.

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Describe a time you went above and beyond for a customer.

In previous customer service roles, I've always aimed to exceed expectations. For example, if a customer faced a delay, I would offer a complimentary item or ensure they receive quick assistance. These actions reflect my dedication to customer satisfaction and my willingness to take the initiative.

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What do you know about Domino's Pizza's values?

Domino's Pizza values teamwork, quality service, and a commitment to customer satisfaction. The company prides itself on providing reward and recognition opportunities for team members, promoting a culture where everyone can thrive and contribute positively to the overall growth and success of the brand.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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DATE POSTED
April 13, 2025

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