Customer Service Rep(03410) - 329 Nottingham rd

As a Customer Service Rep at our Syracuse, New York location, your primary responsibilities include taking orders both in person and over the phone, greeting customers warmly, upselling products, managing cash transactions, as well as performing light prep work and cleaning. You'll play a key role in ensuring customers have a positive experience, demonstrating teamwork and a friendly attitude throughout.

To apply for the Customer Service Rep role in Syracuse, you typically need excellent communication skills and a passion for customer service. While prior experience in customer service or retail can be beneficial, it’s not always necessary. What matters most is a positive attitude, willingness to learn, and the ability to thrive in a team environment.

While prior experience in customer service is advantageous, it is not a strict requirement for the Customer Service Rep position in Syracuse. We value attitude, dedication, and the ability to work well in a team. We’re happy to provide training to candidates who show a genuine eagerness to learn and grow in this role.

The work environment for a Customer Service Rep at our Syracuse location is energetic and team-oriented. You can expect a friendly atmosphere where collaboration is encouraged. Our emphasis on positive interactions with customers ensures that your day will be fulfilling, and with flexible schedules, you'll also find a balance that works for your lifestyle.

As a Customer Service Rep in Syracuse, you will have access to a variety of growth opportunities within the company. With a commitment to professional development, you can advance into supervisory roles or explore different departments based on your interests and skills. Your dedication and performance in this role can pave the way for a rewarding career path.

When discussing your previous experience in customer service, focus on specific examples that highlight your customer interaction skills. Describe a challenging situation you faced, how you handled it, and the positive outcome. This demonstrates your ability to manage service-related tasks effectively.

Answer by sharing a step-by-step approach, such as staying calm, listening actively, and showing empathy. Providing an example where you successfully turned a difficult situation around will further emphasize your problem-solving abilities and dedication to customer satisfaction.

When answering this, emphasize the importance of understanding customer needs. Explain how you would listen carefully to customer queries before suggesting relevant products, ensuring that your upselling efforts feel natural and beneficial rather than forced.

Express your enthusiasm for the company and the role, mentioning what you admire about the company's values or culture. This shows that you've done your homework and are genuinely interested in contributing to the team.

Discuss your time management skills, detailing how you would assess urgency and importance. Mentioning specific strategies like creating a quick mental checklist or seeking assistance if needed can demonstrate your ability to handle pressure efficiently.

Share a specific instance where you took the initiative to help a customer, detailing the actions you took and the positive feedback you received. This helps showcase your commitment and dedication to exceptional service.

It’s essential to convey your strategy for staying focused. Discuss techniques like setting small goals, reminding yourself of the purpose behind your tasks, or finding enjoyment in assisting customers, which showcases your positive outlook.

Highlight key elements such as active listening, empathy, effective communication, and being proactive in resolving issues. Mention that every interaction is an opportunity to positively influence a customer's experience.

Explain that you would remain calm, assure the customer you will find the correct information, and then make sure to follow up. This demonstrates your honesty and commitment to providing accurate service.

Reiterate your relevant skills, qualities, and enthusiasm for customer service. Make sure to connect your past experiences and strengths with what the company is looking for in this role, proving your suitability.