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Customer Service Rep(04821) - 515 Market St - job 1 of 2

Job Description

We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

JOB REQUIREMENTS

  • You must be 16 years of age or older.
  • General job duties for all store team members
  • Operate all equipment.
  • Stock ingredients from delivery area to storage, work area, walk-in cooler.
  • Prepare product.
  • Receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and facility approximately daily.

Communication Skills

  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers to process orders both over the
  • phone and in person.

Essential Functions/Skills

  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
  • Must be able to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
  • Ability to enter orders using a computer keyboard or touch screen.

 

Additional Information

DISCLOSURE OF INTENT TO OBTAIN CONSUMER REPORTS OR INVESTIGATIVE CONSUMER REPORTS

For employment purposes, NEPA Pizza, Inc. and PSI Pizza, Inc. (collectively referred to as “the Company”) may obtain consumer reports on you as an applicant or from time to time during employment.  “Consumer reports” are reports from consumer reporting agencies and may include driving records, criminal records, etc.

For such employment purposes, the Company may also obtain investigative consumer reports.  Some reference checks by a consumer reporting agency fall into this category.  An “investigative consumer report” is a consumer report in which information as to character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, associates, acquaintances, or others.  You have a right to request disclosure of the nature and scope of an investigation and to request a written summary of consumer rights.

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CEO of Domino's
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What You Should Know About Customer Service Rep(04821) - 515 Market St, Domino's

Join the energetic team at Domino's as a Customer Service Rep at our Kingston, Pennsylvania location, and unleash your potential in a fast-paced environment! We’re on the lookout for friendly individuals with excellent communication skills who thrive in helping customers. As a Customer Service Rep, you’ll take on dynamic responsibilities from operating equipment to stocking ingredients and preparing orders. Engaging with customers, whether face-to-face or over the phone, is key to this role as you’ll be processing orders and ensuring every interaction reflects Domino's commitment to quality. Whether you're looking for a part-time job or a stepping stone towards management, there are endless growth opportunities for you here. We embrace diverse backgrounds; whether this is your main gig or a side hustle, if you’re at least 16 years old and have what it takes, we want to hear from you! You'll enjoy a supportive atmosphere where teamwork and communication are encouraged. Plus, this is a great chance to sharpen your skills in multitasking, inventory management, and customer service. With our tremendous growth, your journey with Domino's could lead you anywhere—from becoming an expert in operations to climbing the ranks into management! Don't wait; make your mark by applying today and be a part of something big!

Frequently Asked Questions (FAQs) for Customer Service Rep(04821) - 515 Market St Role at Domino's
What are the responsibilities of a Customer Service Rep at Domino's?

As a Customer Service Rep at Domino's in Kingston, Pennsylvania, your responsibilities include preparing food, taking phone orders, processing in-store requests, stocking ingredients, and maintaining a clean working environment. You'll need to have great communication skills to effectively interact with customers and co-workers, ensuring all orders are fulfilled accurately and promptly.

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What qualifications are required for the Customer Service Rep position at Domino's?

To qualify for the Customer Service Rep position at Domino's, candidates must be at least 16 years of age. Additionally, you'll need excellent verbal and written communication skills, the ability to perform basic mathematical calculations quickly and accurately, and a knack for using computers and touchscreen technology to input orders. A positive attitude and a willingness to learn is also essential!

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Can I grow my career as a Customer Service Rep at Domino's?

Absolutely! At Domino's Kingston, there are numerous opportunities for growth as a Customer Service Rep. Whether you want to advance to a management position or explore other roles within the company, your potential is limitless. The supportive environment encourages you to develop your skills and pursue your career aspirations.

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What skills do I need to succeed as a Customer Service Rep at Domino's?

To excel as a Customer Service Rep at Domino's in Kingston, you need strong communication skills, both verbal and written, as well as quick decision-making abilities to accurately take and process orders. Proficiency in basic math for handling cash transactions is also important, along with good hand-eye coordination to navigate equipment and orders efficiently.

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What does a typical day look like for a Customer Service Rep at Domino's?

A typical day for a Customer Service Rep at Domino's includes preparing and making pizzas, taking customer orders over the phone and in person, maintaining cleanliness in the store, completing inventory tasks, and stocking ingredients. The role is dynamic, requiring you to juggle multiple tasks while ensuring customer satisfaction—hence, a fun and lively pace!

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Common Interview Questions for Customer Service Rep(04821) - 515 Market St
How do you handle difficult customers as a Customer Service Rep?

When handling difficult customers, it's important to stay calm and listen actively to their concerns. Acknowledge their feelings and empathize while providing a clear solution. As a Customer Service Rep at Domino's, maintaining a positive attitude is crucial while ensuring the customer feels heard and their issues resolved.

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Can you describe a time when you had to multitask at work?

In the role of a Customer Service Rep, you'll often need to multitask, such as taking an order while preparing another. Share specific examples from past experiences where you balanced multiple tasks successfully, ensuring you highlighted your organizational skills and ability to prioritize under pressure.

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What do you know about Domino's and our service?

Prepare by researching Domino's corporate values, customer service philosophy, and unique offerings. Emphasize your understanding of the brand's commitment to quality and speedy service. This shows your enthusiasm for the role of Customer Service Rep and your readiness to represent the company's standards.

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Why do you want to work for Domino's?

Express your appreciation for the brand's values, commitment to quality, and fast-paced environment. Mention your interest in growing within the company and how your values align with Domino's mission. Clear motivations show that you are a passionate candidate for the Customer Service Rep role.

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How would you prioritize tasks during busy hours?

During busy hours as a Customer Service Rep, prioritize tasks based on urgency and customer needs. Focus on immediate customer orders first, and then handle stock and cleaning duties as time allows. Communication with team members can also help distribute tasks effectively, ensuring smooth service.

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How would you describe your communication skills?

When discussing your communication skills, emphasize your ability to listen actively, convey information clearly, and adapt your communication style according to the audience. As a Customer Service Rep at Domino's, sharing a positive and welcoming demeanor through effective communication is key to customer satisfaction.

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What is your availability for working shifts?

Be prepared to discuss your flexible availability for shifts, especially during peak hours like evenings and weekends. Stressing your willingness to support the team's needs demonstrates your commitment to the Customer Service Rep position at Domino's.

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Can you provide an example of teamwork from your previous experiences?

Share a specific incident where you've collaborated with colleagues to achieve a common goal. Highlight your adaptability and willingness to support your teammates, which illustrates how you can be an integral part of the team as a Customer Service Rep at Domino's.

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What techniques do you use to ensure customer satisfaction?

Discuss strategies such as active listening, providing prompt service, and following up on concerns to ensure satisfaction. Highlight ensuring accuracy in orders as a critical part of delivering excellent service as a Customer Service Rep at Domino's.

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How familiar are you with food safety regulations?

As a Customer Service Rep, understanding food safety regulations is vital. Discuss your awareness of proper handling, storage, and cleanliness in food preparation areas. This knowledge ensures a safe and healthy environment for both customers and team members at Domino's.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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DATE POSTED
April 8, 2025

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