Customer Service Rep(04882) - 108 N Reading Road - job 1 of 2

As a Customer Service Rep at Domino's, your main responsibilities include taking orders over the phone and in person, greeting customers promptly, handling any concerns they may have, upselling menu items, and managing cash transactions. Additionally, you'll help maintain a clean customer area and assist Pizza Makers with various tasks, contributing to a seamless operation.

To qualify for the Customer Service Rep position at Domino's in Ephrata, you generally need to have a friendly demeanor, strong communication skills, and the ability to multitask in a fast-paced environment. Prior experience in customer service is a plus, but enthusiastic individuals who are willing to learn and grow are always welcome!

Domino's is committed to fostering the growth of its employees, including Customer Service Reps. We provide comprehensive training programs that equip you with the skills needed to excel in your role. There are also opportunities for advancement within the company, depending on your performance and dedication.

Yes, working as a Customer Service Rep at Domino's offers flexibility, making it ideal for those seeking part-time hours. We often accommodate varying schedules, allowing you to work around your personal commitments while still earning a steady income.

When you join Domino's as a Customer Service Rep, you can expect a supportive training process that covers essential aspects of the role. This includes learning about order management, customer interaction techniques, and cash handling procedures, all designed to set you up for success on the job.

When dealing with an upset customer, remain calm and listen actively to their concerns. Acknowledge their feelings and communicate a willingness to help. Empathizing with their situation and providing a solution can often turn a negative experience into a positive one.

Upselling is crucial as it enhances the customer experience while maximizing sales for the store. It’s about recommending items based on what the customer is ordering, helping them discover new menu options while ensuring they feel valued and informed.

In a busy environment like Domino's, effective communication and collaboration are key. I believe in supporting my teammates by being attentive and willing to lend a hand whenever possible. This not only improves workflow but also creates a positive atmosphere for everyone.

I prioritize tasks by first focusing on customer-facing responsibilities, such as taking orders and addressing concerns. Once immediate needs are met, I can focus on supporting my teammates with any additional tasks, ensuring all operational aspects run smoothly.

I want to work at Domino's because I appreciate the company's dedication to customer service and teamwork. I believe in creating great experiences for customers, and being part of a team that values its employees aligns with my career goals.

Handling cash transactions accurately involves being detail-oriented and following protocols for cash management. I always double-check amounts before finalizing transactions and keep the cash register organized to prevent mistakes.

Excellent customer service is about consistency and creating a sense of connection. It involves being knowledgeable, friendly, and responsive to customer needs. Going the extra mile for customers often converts a simple interaction into a memorable experience.

I believe a warm and friendly greeting is essential. I would smile, make eye contact, and say something like, 'Welcome to Domino's! How can I assist you today?' This sets a positive tone for their experience.

In a previous role, a customer received the wrong order. I calmly listened to their issue, apologized sincerely, and offered to replace the order immediately. I ensured the correct item was delivered promptly, which turned their experience around.

My strengths include strong communication skills, a positive attitude, and the ability to stay calm under pressure. I thrive in fast-paced environments and genuinely enjoy making customers happy, which I believe aligns perfectly with the role at Domino's.