Customer Service Rep(06386) - 8901 Virginia Parkway, Suite 300

As a Customer Service Rep at Domino's, you will be responsible for taking phone orders, preparing food products, entering orders using a computer, operating equipment, stocking ingredients, and keeping the facility clean. Your primary goal is to provide excellent service to each customer in a friendly manner.

To qualify for the Customer Service Rep position at Domino's, you must provide excellent customer service, arrive on time for scheduled shifts, pass a background check, and be available to work nights and weekends. No prior experience is necessary, as we will provide the necessary training.

At Domino's, we believe in promoting from within and offer numerous opportunities for growth beyond the Customer Service Rep role. We provide training and flexible scheduling, allowing employees to learn and develop new skills, leading to potential management positions and other advancement opportunities.

When you join Domino's as a Customer Service Rep, you will receive thorough paid training. This training will cover everything from taking orders and food preparation to customer service techniques and equipment usage, all in a fun and engaging environment.

Yes! Domino's offers flexible scheduling for Customer Service Reps, making it an ideal job for students or those balancing other commitments. We will work to accommodate your availability while ensuring that we meet our customers' needs.

The most important quality for a Customer Service Rep at Domino's is the ability to communicate effectively and warmly with customers. Highlighting your strong interpersonal skills and ability to remain calm under pressure is crucial.

To handle a difficult customer, I would listen carefully to their concerns, empathize with their feelings, and assure them that I will do my best to resolve the issue. Demonstrating patience and a solution-oriented approach is key.

Absolutely! At my previous job, I once went out of my way to assist a customer who was dissatisfied with their order. I listened to their feedback, offered a quick resolution, and even provided a discount for their next visit, turning their experience around.

If I were overwhelmed, I would prioritize tasks based on urgency and ask for help from teammates if needed. Staying organized and maintaining a positive attitude is important, as it can help to keep the team and customers satisfied.

I ensure accuracy by actively listening to the customer and repeating their order back to confirm. Additionally, I would double-check the order before entering it into the system, which helps eliminate mistakes.

I want to work at Domino's because I admire the company culture and commitment to customer satisfaction. I appreciate the growth opportunities available and am excited about being part of a fun and fast-paced work environment.

What I enjoy most about customer service is the chance to make someone's day better. Whether it's solving a problem or providing a friendly interaction, knowing that I can positively impact someone’s experience is rewarding.

I thrive while working in a team! I believe in clear communication, supporting my colleagues, and encouraging teamwork to achieve common goals, especially in a busy environment like Domino's.

Keeping the working area clean is vital, so I would regularly wipe down surfaces, ensure equipment is sanitized, and properly store ingredients. Committing to cleanliness helps maintain a safe and pleasant environment for both staff and customers.

Yes, I am fully aware of the need for flexibility in this role and am definitely willing to work nights and weekends to meet the demands of Domino's customers and support my team effectively.