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Customer Service Rep(07593) - 13540 S Sunland Gin Rd - job 1 of 2

Job Description

ABOUT THE JOB

You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

JOB REQUIREMENTS

You must be 16 years of age or older.

General Job Duties For All Store Team Members

· Operate all equipment.

· Stock ingredients from delivery area to storage, work area, walk-in cooler.

· Prepare product.

· Receive and process telephone orders.

· Take inventory and complete associated paperwork.

· Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

· Ability to comprehend and give correct written instructions.

· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).

· Must be able to make correct monetary change.

· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

· Ability to enter orders using a computer keyboard or touch screen.

Work Conditions

EXPOSURE TO

· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.

· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.

· Sudden changes in temperature in work area and while outside.

· Fumes from food odors.

· Exposure to cornmeal dust.

· Cramped quarters including walk-in cooler.

· Hot surfaces/tools from oven up to 500 degrees or higher.

· Sharp edges and moving mechanical parts.

SENSING

· Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.

· Depth perception.

· Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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What You Should Know About Customer Service Rep(07593) - 13540 S Sunland Gin Rd, Domino's

Are you ready for an exciting opportunity with Domino's Pizza as a Customer Service Rep? Located in beautiful Lake Havasu City, Arizona, this position is perfect for those with a spring in their step and a love for pizza! At Domino's, we're not just about delivering delicious pizzas; we prioritize our team members' well-being and satisfaction. Whether you’re seeking a part-time gig to fit around your school schedule or looking for a full-time job, we have flexible hours that work for you. We value personality and great people skills, so if you're someone who loves interacting with others, we want to hear from you! As a customer service representative, you'll be at the forefront of our operations. Your tasks will range from taking orders over the phone to preparing fresh pizzas, ensuring that every step of the process is fast and fun! But it doesn’t stop there, as our team members often advance to management positions or even become franchise owners. At Domino's, your opportunities for growth are limitless. We take pride in promoting diversity and ensuring all team members can reach their highest potential. So, if you're ready to join a thrilling workplace that values you for who you are, look no further than Domino's Pizza in Lake Havasu City. We can't wait to welcome you to our team!

Frequently Asked Questions (FAQs) for Customer Service Rep(07593) - 13540 S Sunland Gin Rd Role at Domino's
What are the responsibilities of a Customer Service Rep at Domino's Pizza?

As a Customer Service Rep at Domino's Pizza, your primary responsibilities include operating various kitchen equipment, stocking ingredients, receiving and processing orders over the phone, preparing food, and maintaining cleanliness in the work area. The role is dynamic, allowing you to engage directly with customers while ensuring they receive great service.

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What qualifications do I need to become a Customer Service Rep at Domino's Pizza?

To apply for the Customer Service Rep position at Domino's Pizza, you need to be at least 16 years old. Familiarity with basic math skills for handling monetary transactions, excellent communication skills for customer interaction, and the ability to work in varying temperatures are also important qualifications to possess.

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Is previous experience necessary for the Customer Service Rep position at Domino's Pizza?

No previous experience is required to become a Customer Service Rep at Domino's Pizza. We provide on-the-job training, so your enthusiasm for working in a fast-paced environment and providing excellent customer service is what matters most. We're excited to teach you everything you need to know!

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What opportunities for advancement are available as a Customer Service Rep at Domino's Pizza?

Domino's Pizza offers excellent opportunities for advancement from the Customer Service Rep role. Many team members start as reps, but with dedication and hard work, they can progress to managerial positions, General Managers, or even become franchise owners. Your career growth is a priority for us!

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What is the work environment like for a Customer Service Rep at Domino's Pizza?

The work environment for a Customer Service Rep at Domino's Pizza is lively and dynamic. You’ll be part of a team that works closely together to achieve great results while providing excellent customer service. The atmosphere is fast-paced, and we prioritize teamwork while recognizing the unique contributions of each member!

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Common Interview Questions for Customer Service Rep(07593) - 13540 S Sunland Gin Rd
How would you handle a difficult customer as a Customer Service Rep?

When facing a difficult customer, remain calm and listen attentively to their concerns. Empathy goes a long way, so acknowledge their feelings and reassure them you will do your best to resolve the issue. Offering solutions and maintaining a positive attitude can help turn the situation around.

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What do you believe makes excellent customer service?

Excellent customer service is about understanding and anticipating customer needs. It involves being attentive, providing timely responses, and going the extra mile to ensure satisfaction. A friendly attitude combined with an eagerness to help creates memorable experiences for customers.

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Can you give an example of how you handle stress in a fast-paced environment?

In a fast-paced environment, I prioritize tasks based on urgency and stay organized. I find that taking a moment to breathe helps clear my mind. Engaging positively with coworkers also fosters teamwork, making it easier to handle stressful situations together.

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Why do you want to work at Domino's Pizza as a Customer Service Rep?

I’m drawn to Domino's Pizza because of its focus on teamwork and growth opportunities. I admire how the company values its employees and creates an atmosphere where everyone can thrive. Plus, who wouldn’t want to be part of a fun and dynamic pizza culture?

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Describe your experience in handling cash transactions.

I have experience handling cash transactions where I ensured accurate change and maintained records of sales. I pay close attention to detail to avoid mistakes and am comfortable using a cash register, which will help me manage transactions efficiently at Domino's Pizza.

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What skills do you think are essential for a Customer Service Rep?

Key skills for a Customer Service Rep include strong communication skills, problem-solving abilities, and the capability to multitask effectively. Being friendly and approachable is also vital because it enhances customer interaction, making them feel welcomed and valued.

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How would you promote teamwork in the workplace?

To promote teamwork, I believe in fostering open communication and encouraging collaboration among team members. Planning team-building activities and recognizing each member's contributions can create a supportive environment where everyone feels motivated to work together.

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How do you stay organized during busy periods?

Staying organized during busy periods involves setting priorities and using checklists to keep track of tasks. I also find it helpful to declutter my workspace frequently to minimize distractions. Focusing on one task at a time while stay adaptable to changes allows me to manage my workload effectively.

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What steps will you take if you don't know how to answer a customer's question?

If I'm unsure about an answer, I would first acknowledge the customer’s question and assure them I will find the information they need. I would then consult a team member or reference materials to ensure I provide an accurate response promptly.

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What do you think is the biggest challenge in working as a Customer Service Rep?

One of the biggest challenges in being a Customer Service Rep is dealing with high-stress situations when customers have complaints. Staying calm and professional while finding solutions is crucial. With the right training and support, I am confident in overcoming these challenges.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Part-time, on-site
DATE POSTED
March 30, 2025

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