Customer Service Rep(08980) - 2881 Jones Franklin Rd

As a Customer Service Rep at Domino’s, you'll engage with customers both in person and over the phone, promoting our pizza products and specials. Your responsibilities include following company grooming standards, providing quality customer service, and embracing a fast-paced environment. Additionally, you will be cross-trained to assist in product preparation and operational tasks within the store.

To excel as a Customer Service Rep at Domino’s, you should possess strong communication skills, both verbal and written, and have a good grasp of computer systems for order entry. Previous experience in customer service can be beneficial, though it's not mandatory. A friendly demeanor and the ability to work well as part of a team are crucial attributes for success in this role.

Absolutely! At Domino’s, we provide comprehensive training for all new Customer Service Reps. You'll receive cross-training in various tasks including preparing products, operating the pizza oven, and handling store procedures. This ensures that you not only understand your role but also feel confident in serving our customers effectively.

As a Customer Service Rep at Domino’s, you can expect a fun and energetic work environment. You’ll be part of a supportive team that values collaboration and a sense of urgency. The atmosphere is dynamic, filled with the smell of fresh pizza, and focused on customer satisfaction. It’s a great place for those who thrive in a fast-paced setting and enjoy interacting with people.

To apply for the Customer Service Rep position at Domino’s in Raleigh, NC, you should visit the official Domino's website or check local job listings. There, you will find the application process which typically includes submitting your resume and basic contact information. Make sure to highlight your customer service experience and enthusiasm for the role!

Handling difficult customers requires patience and empathy. As a Customer Service Rep at Domino's, listen actively to the customer's concerns, maintain a calm demeanor, and strive to provide a solution that satisfies their needs. It’s crucial to assure them that their opinions are valued and help them feel heard.

In your response, focus on a specific example where your actions went above and beyond for a customer. Describe the situation, what steps you took to improve their experience, and the outcome. This demonstrates your commitment to customer satisfaction, which is essential as a Customer Service Rep at Domino’s.

Discussing your knowledge of Domino’s menu, especially any popular pizzas, sides, or current promotions, shows that you’ve done your research. Mentioning the company's commitment to quality and service can further underscore your enthusiasm for the role.

Share your appreciation for Domino's reputation and business model. You might be drawn to the fast-paced environment, enjoy pizza, or admire the company culture focused on teamwork and fun. Tailor your response to reflect genuine interest and enthusiasm.

Highlight communication skills, problem-solving abilities, and a positive attitude. Emphasize that effective interaction with customers, the ability to handle multiple tasks, and strong teamwork are all vital for the role of a Customer Service Rep at Domino’s.

Discuss techniques such as highlighting unique ingredients, mentioning any limited-time offers, or sharing personal recommendations. Your enthusiasm and knowledge about the product can inspire customers to try something new, which is a key part of being a Customer Service Rep at Domino's.

Explain your approach to time management and prioritization during peak hours. Mention how staying organized and focusing on urgent tasks, like helping in-store customers or managing phone orders, ensures smooth operations in a busy setting.

Share experiences that showcase your teamwork and collaboration. Discuss your ability to communicate effectively with team members, share responsibilities, and foster a supportive atmosphere, which are especially important in a bustling Domino’s store.

Demonstrate your strategies for maintaining quality service under pressure. Discuss techniques like active listening, acknowledging each customer individually, and efficiently managing their requests while ensuring that each interaction is personalized and positive.

Outline a logical approach — listen to the complaint fully, apologize sincerely if there was an error, and then work toward a solution that meets the customer's needs. Highlighting your commitment to customer satisfaction aligns with the expectations of a Customer Service Rep at Domino’s.