Customer Service Rep/Expediter (06240) - 2400 E. 88th Avenue - job 1 of 2

As a Customer Service Rep/Expediter at Team Wow, your responsibilities include responding to customer inquiries, processing orders accurately, expediting those orders to ensure timeliness, and resolving any customer issues compassionately. You will also keep customers informed about their order statuses, maintain accurate records, and assist in upselling or cross-selling products. This diverse set of tasks ensures that you play a key role in the overall customer experience!

At Team Wow, applicants for the Customer Service Rep/Expediter position are preferred to have 1-2 years of experience in a customer service role, although it is not strictly required. Key qualifications include excellent verbal and written communication skills, strong problem-solving abilities, and a customer-focused mindset. Familiarity with order management systems can be beneficial, but what's most important is your dedication to providing exceptional service and the ability to thrive in a fast-paced environment.

Absolutely! Working as a Customer Service Rep/Expediter at Team Wow provides a great foundation to advance within the company. As you gain experience and demonstrate your commitment to customer satisfaction, there may be opportunities to take on more responsibilities or even transition into supervisory roles. We're dedicated to nurturing our team members' growth and career paths.

The work environment at Team Wow is highly collaborative and team-oriented. You’ll be surrounded by enthusiastic team members who are eager to support one another and create a positive atmosphere for our customers. Our pace can be fast, especially during peak hours, but this dynamic environment makes for an exciting and engaging workplace where no two days are the same!

As a part-time Customer Service Rep/Expediter at Team Wow, your working hours are flexible and designed to accommodate different schedules. We understand the importance of balancing work with other commitments, so whether you're looking for a second job or are just starting your career, we have shifts available that can work around your availability.

To effectively handle a difficult customer as a Customer Service Rep/Expediter at Team Wow, I would first listen patiently to their concerns, ensuring they feel heard. I would empathize with their situation and work proactively to resolve their issue quickly, whether by addressing the problem directly or escalating it if necessary. It’s crucial to maintain a calm demeanor and remain professional throughout the interaction, which reflects positively on both the company and your personal commitment to customer satisfaction.

While I may not have specific experience with Team Wow's order management system, I am familiar with various platforms and understand how crucial they are for ensuring order accuracy and efficiency. I am keen to learn new systems quickly, and I recognize the importance of mastering this tool to enhance customer service and streamline operations. Demonstrating my adaptability has always helped me succeed in previous roles.

To effectively upsell products do it naturally and considerately. I’d focus on highlighting complementary items that enhance the customer's initial order, sharing any current promotions or specials. For example, if a customer orders a pizza, I might suggest a side of breadsticks or a drink that pairs well with it. It’s about adding value to their experience rather than just pushing for a sale, and understanding their preferences aids in making tailored recommendations.

During busy periods, prioritizing tasks is essential. I would start by assessing immediate customer needs and focusing on the orders that require urgent attention. By staying organized and maintaining an effective workflow, I can ensure that each customer receives prompt service, whether that means answering inquiries, processing orders, or resolving complaints. Time management and remaining calm under pressure are key skills I bring to the table.

My motivation stems from a genuine desire to help others and create positive experiences. Knowing that I can make a customer's day better gives me a sense of fulfillment. Additionally, I believe in the values of Team Wow and am proud to represent a company that values its customers and employees alike. Seeing satisfied customers return is a rewarding aspect of working in customer service.

To guarantee accuracy in processing orders as a Customer Service Rep/Expediter, I would double-check the information input into the order management system and confirm details with the customer whenever possible. I also believe in maintaining a strong focus and minimizing distractions during order processing. Establishing a routine that includes verifying orders can greatly enhance overall accuracy.

Staying informed about product knowledge is fundamental. I would regularly review materials provided by Team Wow, attend any training sessions, and engage with colleagues to discuss new items or changes. Additionally, I often rely on firsthand experience—trying products whenever possible helps me provide customers with genuine recommendations.

In a bustling environment, I would prioritize by addressing customer queries based on urgency while remaining attentive to each interaction. In cases where multiple customers need assistance, I'd use my communication skills to let them know I'll be with them shortly, ensuring they feel acknowledged. This approach helps me effectively manage multiple interactions while providing quality service.

I chose to apply for the Customer Service Rep/Expediter position at Team Wow because I align with the company's values and commitment to excellent customer service. I'm passionate about helping others and thrive in a fast-paced environment. I see this role as an opportunity to combine my skills with my desire to contribute to a team dedicated to making every customer's experience memorable.

I believe a positive team atmosphere flourishes with open communication and collaboration. I would contribute by being supportive of my colleagues, sharing ideas, and recognizing everyone’s efforts. Promoting a friendly environment is essential, and I'll always strive to lift others up, ensuring that we all work together effectively and harmoniously to achieve our common goals.