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Domino's Customer Service Rep (05752) - job 1 of 2

Company Description

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Domino’s began humbly in 1960, with a history of starting small but dreaming big, which remains at the core of our brand. Hard work, ambition, and a passion for pizza have always fed the power of what’s possible at Domino’s. We are a company built on innovative solutions and a belief that we are never done getting better, we embrace change and the potential it unlocks for everyone. We are focused on developing an inclusive culture, with dignity and respect for all, where team members can grow, thrive, and bring their best selves to work every day. The diversity of our workforce is what helps to make us an enduring brand, where we can grow and thrive together.

Extra cash? New skills? More opportunity? Find what you're after at Domino's - where you'll have fun while making and delivering great food. One of the greatest things about working in a Domino’s is that it can fit your goals for work and life. Flexible schedules, extra cash and convenient locations. That’s all available. But there’s even more for the taking. Many of our corporate and franchise store team members have made the leap from entry-level to business owners. Others have pursued leadership opportunities throughout the brand. For those with their sights set on becoming managers, a store role can offer the chance to hone their skills in customer service, inventory management and people development. Find your full potential with Domino's!

Job Description

You got game? You got spring in your step? You want the best job in the world? And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

We are searching for qualified customer service reps with personality, hustle and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Our mission is to recognize, appreciate, value and utilize talents and contributions of all individuals. To create an empathetic environment where all team are valued for their differences, and encouraged to reach their highest potential. If this sounds like a culture you want to be apart of, what are you waiting for? Apply!

Duties & Responsibilities:
As a Domino's Crew Member, you are often the first person to welcome and interface with Domino’s customers. As such, enthusiastic customer communication, positive personality, and punctuality are essential to success in this role. Additionally, the ability to maintain professional appearance in accordance with Domino’s and Team Fox image standards is required – you are the face of the brand! Additional duties and responsibilities include, but are not limited to the following:
 

  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, coordinate with coworkers and customers, analyze and compile data, and make sound ethical judgments in a timely manner.
  • Enthusiastic customer greeting and positive personality – taking orders with a smile!
  • Operate, clean, and maintain all store facility and equipment.
  • Willingness to take inventory, stock ingredients from delivery area to storage, work area, walk-in or reach-in cooler, and complete associated paperwork.
  • Prepare product to Domino’s specifications and guidelines.
  • Receive and process telephone orders expeditiously to ensure customer satisfaction and timely pizza delivery.
  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
    Must be able to make correct monetary change.
  • Comfortability utilizing a computer keyboard, touch screen, and foot-paddle.

Qualifications

Physical Requirements:
Daily tasks are performed from a standing position, as such you will be on your feet for majority of your shift. This role includes, but is not limited to, the following activities:

  • Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4”.
  • Bulk product deliveries are made two to three time per week, and require unloading by team members. Product ingredients and supplies may weigh up to 50 pounds and requires lifting and/or stacking.
  • You may be required to occasionally crouch, squat, stoop, bend, or utilize stairs while performing job tasks.
  • Hand-eye coordination required for the use of shaping pizza dough, maneuvering pizza peel and cutter, and folding of cardboard pizza boxes.

Additional Requirements:
You must be at least 16 years of age
Must pass a Criminal Background Check

Additional Information

All your information will be kept confidential according to EEO guidelines.

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CEO of Domino's
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Russell Weiner
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Average salary estimate

$27000 / YEARLY (est.)
min
max
$24000K
$30000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Domino's Customer Service Rep (05752), Domino's

Looking to join an exciting team at Domino's as a Customer Service Rep in Gainesville, GA? You're in luck! Here at Domino's, we pride ourselves on our history that began in 1960, built on hard work, ambition, and our undeniable passion for pizza. Being part of this team means you’re stepping into a culture that values inclusivity and offers fantastic opportunities for growth. As a Customer Service Rep, you will be the first friendly face our customers see, so a positive personality and enthusiasm are essential! You’ll get to take orders with a smile, handle phone calls, and ensure each customer has a top-notch experience. Not to mention, you'll be able to balance work and life effortlessly with our flexible schedules. Whether you’re looking for a part-time gig to earn some extra cash, or aiming to climb the ladder towards management, there’s a path for everyone here at Domino's. We celebrate our diverse team members and recognize the unique talents they bring to the table. You’ll learn valuable customer service skills, inventory management, and teamwork while working in a fun and supportive environment. Plus, with a belief that we’re never done getting better, you’ll always have the chance to develop and succeed. If this sounds like the perfect workplace for you, come join us at Domino's in Gainesville, and let’s make great pizza together!

Frequently Asked Questions (FAQs) for Domino's Customer Service Rep (05752) Role at Domino's
What are the responsibilities of a Customer Service Rep at Domino's?

As a Customer Service Rep at Domino's, you will be responsible for welcoming customers, taking their orders, and ensuring they have a great experience. Your job involves operating store equipment, maintaining a professional appearance, and working swiftly to meet customer satisfaction. Managing inventory, preparing pizzas to Domino's specifications, and communicating enthusiastically are also key duties in this role.

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What qualifications do you need to apply for the Customer Service Rep position at Domino's?

To qualify for the Customer Service Rep position at Domino's, you need to be at least 16 years old and be able to pass a Criminal Background Check. Having a positive attitude, good people skills, and the ability to work on your feet for extended periods are essential. Basic math skills and comfort with technology, like a keyboard and touch screen, are also beneficial.

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What are the scheduling options for the Customer Service Rep role at Domino's?

At Domino's, we offer flexible scheduling options for the Customer Service Rep role that can fit around your other commitments, whether you need a part-time job or want to work full-time. Our shifts are designed to accommodate both school schedules and other personal commitments, ensuring that work-life balance is easily achievable.

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Is there room for growth as a Customer Service Rep at Domino's?

Yes, there is significant room for growth at Domino's for Customer Service Reps. Many employees have transitioned from entry-level positions to management roles or even ownership of franchise locations. You can develop vital skills in customer service, inventory management, and leadership, opening doors to further career opportunities within the company.

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What is the work environment like for Customer Service Reps at Domino's?

The work environment for Customer Service Reps at Domino's is energetic and engaging, with a strong emphasis on teamwork and camaraderie. Employees work together to meet the demands of customers and create enjoyable dining experiences. Additionally, the culture promotes respect, diversity, and a sense of accountability, allowing team members to thrive personally and professionally.

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Common Interview Questions for Domino's Customer Service Rep (05752)
How do you handle difficult customers as a Customer Service Rep?

It's essential to remain calm and empathetic when dealing with difficult customers. Start by listening actively to their concerns, showing understanding, and using positive language. Then, offer solutions or alternatives to resolve the issue and ensure that they feel valued and heard.

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Why do you want to work at Domino's as a Customer Service Rep?

Express your passion for pizza and your desire to work in a dynamic environment. Highlight how you value the company's commitment to customer service and growth opportunities. Share how you believe you can contribute positively to the team at Domino's, creating memorable customer experiences.

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What is your approach to multitasking in a fast-paced work environment?

Effective multitasking involves prioritizing tasks, staying organized, and maintaining focus. During busy hours, I would prioritize customer orders while ensuring that the kitchen is stocked. Keeping a clear mind and not letting stress take over allows me to manage multiple responsibilities efficiently.

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Can you provide an example of a time you demonstrated teamwork?

Certainly! At my previous job, our team faced a sudden rush of customers. I took the initiative to communicate with my teammates, delegating roles effectively to manage the influx. This ensured a smooth service, and we received great feedback from our customers on the team effort during that time.

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How would you ensure customer satisfaction as a Customer Service Rep?

Ensuring customer satisfaction begins with a friendly greeting and attentive service. I'll listen to the customers' needs, process their orders accurately, and follow up to ensure they are satisfied with their experience. I believe that a genuine smile and positive interaction can go a long way in making customers feel valued.

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What do you think is the most important quality for a Customer Service Rep?

The most important quality for a Customer Service Rep is having a positive attitude. This not only creates a welcoming atmosphere for customers but also fosters teamwork among staff. A friendly and upbeat demeanor can help de-escalate situations and ensure that customers leave happy.

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How do you stay motivated during busy shifts?

During busy shifts, I stay motivated by reminding myself of the satisfaction that comes from happy customers. Setting short goals, like getting through each order efficiently, can help maintain focus. I also enjoy the energy of a bustling environment and find motivation in working with my teammates towards a common goal.

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How would you deal with a co-worker who isn't completing their share of the work?

In situations like these, I would approach the co-worker privately and express my concerns in a supportive manner. Open communication is vital in a team setting, and sometimes co-workers may need assistance or encouragement. If the issues persist, I would consider bringing it to a manager’s attention for further assistance.

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Describe a situation where you had to complete a repetitive task. How did you keep focused?

In previous jobs, I handled repetitive tasks by creating a rhythm and set goals. I would take short mental breaks and remind myself of the importance of maintaining quality in each task. Also, engaging with my teammates during these tasks helps keep the mood light and focused on productivity.

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What do you know about Domino's and its culture?

I know that Domino's promotes a strong culture of teamwork, inclusivity, and customer service excellence. It values diversity and the growth of its team members, encouraging them to reach their full potential. This culture aligns with my values, making me excited to be part of the Domino's family.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Part-time, on-site
DATE POSTED
March 23, 2025

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