General Manager(02564) - 1350 W. Southport Rd., Ste. F

The General Manager at RPM Pizza is responsible for the comprehensive operations of the store. This includes building a strong team, maintaining high customer service standards, ensuring product quality, managing inventory and sales, and engaging with the local community. They must also set the example by following all company policies and procedures.

To qualify for the General Manager position at RPM Pizza, candidates must be an AM4 or prior GM with DM approval and in good standing with RPM. Completion of the GMITO Class or its equivalent is necessary, along with a proven track record of managing high volume operations while meeting RPM service standards.

At RPM Pizza, the training process for General Managers is thorough and continuous. You will utilize RPM Training tools and participate in on-the-job training to help develop your team members continuously. Additionally, as a GM, you will need to coach and monitor policies around safety and security to ensure the well-being of both employees and customers.

General Managers at RPM Pizza enjoy a competitive salary with bonuses, flexible working hours, and comprehensive benefits including Medical, Dental, Vision, and Life insurance for those enrolled in the company medical plan. Additionally, there are opportunities for continuous leadership development and community involvement.

The General Manager at RPM Pizza ensures high customer service by setting clear expectations for the team and providing ongoing coaching and support. They also monitor daily operations to maintain service standards, ensuring that every team member upholds our commitment to excellent customer experiences.

As a General Manager, I prioritize tasks by assessing the immediate needs of the business, such as addressing customer feedback or operational issues, while balancing long-term goals like team development and sales growth. Creating a daily plan that reflects urgency and importance helps in managing workload effectively.

Absolutely! At my previous position, I identified gaps in training by monitoring performance metrics. I implemented a tailored training program that addressed these gaps, resulting in a significant boost in team productivity and customer satisfaction ratings.

I handle team conflicts by promoting open communication and encouraging team members to express their concerns. I seek to mediate discussions by focusing on solutions rather than problems, ensuring that every party feels heard and respected.

To foster a positive work environment, I engage the team through recognition programs, maintain a fun and upbeat atmosphere, and encourage teamwork. Regular team-building activities can also help to enhance camaraderie and make work more enjoyable.

I ensure compliance by conducting regular training sessions on safety policies for all team members and establishing a system for monitoring adherence to health and safety standards regularly. I also keep myself updated with local regulations to ensure the store meets all requirements.

My approach to local marketing involves understanding the community's needs and preferences. I proactively engage with local events, create promotional offers tailored to specific groups, and leverage social media to create buzz surrounding our store.

When addressing underperformance, I approach the situation with a focus on support rather than discipline. I meet with the team member to understand their challenges and collaboratively create a plan that includes additional training and performance goals.

Key metrics I prioritize include customer satisfaction scores, sales volume, inventory turnover, and labor costs. Monitoring these metrics helps me make informed decisions that positively impact overall store performance.

I am inspired by RPM Pizza's commitment to community and employee development. I want to contribute to a company that values its team and offers such a vibrant store culture while also promoting high standards of service and quality.

I aim to achieve sales goals by implementing targeted marketing strategies, enhancing the customer experience, and motivating my team to deliver exceptional service. Regular performance reviews and feedback will also keep everyone aligned with our sales targets.