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General Manager(03117) - 4660 East County Road 540A

Job Description

ABOUT THE JOB

You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically assistant managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.

You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!

JOB REQUIREMENTS AND DUTIES

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.

In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From assistant manager to general manager, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

General Job Duties For All Store Team Members

· Operate all equipment.

· Stock ingredients from delivery area to storage, work area, walk-in cooler.

· Prepare product.

· Receive and process telephone orders.

· Take inventory and complete associated paperwork.

· Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

· Ability to comprehend and give correct written instructions.

· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).

· Must be able to make correct monetary change.

· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

· Ability to enter orders using a computer keyboard or touch screen.

· Navigational skills to read a map, locate addresses within designated delivery area.

· Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

Work Conditions

EXPOSURE TO

· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.

· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.

· Sudden changes in temperature in work area and while outside.

· Fumes from food odors.

· Exposure to cornmeal dust.

· Cramped quarters including walk-in cooler.

· Hot surfaces/tools from oven up to 500 degrees or higher.

· Sharp edges and moving mechanical parts.

· Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

SENSING

· Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.

· Depth perception.

· Ability to differentiate between hot and cold surfaces.

· Far vision and night vision for driving.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.

Additional Information

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Walking

For short distances for short durations

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

Pushing

To move trays which are placed on dollies.

A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

During delivery of product, navigation of five or more flights of stairs may be required.Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.

Toe room is present, but workers are unable to flex their knees while standing at this station.

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.

Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Driving

Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Driving Specific Job Duties

Deliver product by car and then to door of customer.

Deliver flyers and door hangers.

Requires

Valid driver's license with safe driving record meeting company standards.

Access to insured vehicle which can be used for delivery.

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Average salary estimate

$45000 / YEARLY (est.)
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$40000K
$50000K

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What You Should Know About General Manager(03117) - 4660 East County Road 540A, Domino's

At Domino's Pizza, we believe you're destined to be a leader, and as a General Manager at our Lakeland, Florida location, you'll truly embody that role! Imagine walking into the store each day, charged with overseeing every aspect of operations from staffing to customer relations. It’s not just about pizza; it’s about building a dynamic team and creating an engaging atmosphere. Your natural instinct to lead will be complemented by your talents in multitasking and financial management. From ensuring smooth workflows to maintaining impeccable inventory and cash controls, your management skills will play a pivotal role in our success. Plus, the flexible and fun working environment here lets you delve into your creativity while staying true to our standards and policies. You’ll be setting the tone for not just your crew but also for the entire experience that our customers have come to love. Whether it's preparing our delicious menu items or executing marketing strategies, each day is an opportunity to shine and to push our team to be the best in pizza delivery. And don't forget the boundless opportunities for advancement – many team members have risen through the ranks from delivery drivers to successful franchise owners. So, are you ready to help us be the leaders in the pizza game? Apply now and let’s make Domino’s Pizza even better together!

Frequently Asked Questions (FAQs) for General Manager(03117) - 4660 East County Road 540A Role at Domino's
What are the key responsibilities of a General Manager at Domino's Pizza?

As a General Manager at Domino's Pizza, you will be responsible for overseeing daily operations, which includes managing staff, ensuring customer satisfaction, maintaining inventory and cash controls, and adhering to company policies. You will be setting an example for your team and handling everything from scheduling to marketing efforts, ensuring we meet our standards of quality and service.

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What qualifications do I need to become a General Manager at Domino's Pizza?

To become a General Manager at Domino's Pizza, you typically need a high school diploma or equivalent. Previous management experience in a fast-paced environment is highly valued, along with strong leadership, communication, and mathematical skills. Experience in the food industry can be an advantage, but a dedication to team success and customer satisfaction is essential.

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How can I advance my career as a General Manager at Domino's Pizza?

Domino's Pizza offers numerous paths for career advancement. Starting as a General Manager, you can progress to roles like District Manager or even become a franchise owner. The company values internal promotions, often encouraging team members to grow in leadership roles through training and proven performance, making it an excellent place for career growth.

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What is the work environment like for a General Manager at Domino's Pizza?

The work environment for a General Manager at Domino's Pizza is vibrant and dynamic. You’ll be part of a team-oriented atmosphere that encourages collaboration and fun. With flexible hours and a strong emphasis on personal and professional growth, it’s a place where you can lead a team while enjoying a fast-paced workplace filled with energy and camaraderie.

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What skills are essential for success as a General Manager at Domino's Pizza?

Key skills for success as a General Manager at Domino's Pizza include strong leadership and interpersonal abilities, excellent multitasking and organizational skills, financial literacy for managing budgets and labor costs, and stellar customer service orientation. Being adaptable and able to thrive under pressure will also help you navigate the challenges of fast-paced pizza delivery service.

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Common Interview Questions for General Manager(03117) - 4660 East County Road 540A
What strategies would you use to motivate your team as a General Manager?

To motivate my team, I would focus on creating a positive work environment, recognizing individual contributions, and setting clear goals. Regular feedback and team-building activities can create a sense of camaraderie, where everyone feels valued and part of something bigger.

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How would you handle a dissatisfied customer?

Handling a dissatisfied customer involves actively listening to their concerns, empathizing, and providing a solution that meets their needs. It's important to remain calm and respectful and ensure that the customer leaves feeling like they’ve been heard and valued.

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Can you give an example of how you have improved team productivity in your previous roles?

In my previous role, I introduced weekly check-ins to set goals and assess performance. This encouraged open communication and accountability, leading to increased team productivity as everyone was consistently aligned with objectives and motivated to achieve them.

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What is your approach to managing inventory and cost control?

My approach involves regular auditing of inventory, utilizing software tools for accurate tracking, and keeping a close eye on usage rates. This enables better forecasting of stock needs and reduces waste while ensuring we stay within budget.

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How would you approach training new staff members?

Training new staff involves a mix of hands-on learning and shadowing experienced team members. I believe in a structured onboarding process that covers company policies, customer service standards, and equipment operation, allowing new employees to feel confident and equipped to succeed.

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What experience do you have in handling cash and financial responsibilities?

In my previous roles, I was responsible for daily cash management, including balancing tills and preparing deposits. I ensured accuracy in financial reporting and trained my team on best practices for handling cash securely.

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How do you ensure compliance with health and safety regulations?

To ensure compliance, I prioritize training staff on proper food handling and safety procedures and maintain a clean work environment. Regular audits and proactive communication about policies help keep everyone informed and accountable.

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Describe a time when you had to make a tough decision at work.

Once, I had to decide whether to let go of an underperforming employee. I gathered performance data, provided feedback, and offered support for improvement. Ultimately, I made the decision to part ways, which allowed us to bring in someone better suited for the team, enhancing overall dynamics.

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How do you create a customer-focused culture in your store?

Creating a customer-focused culture starts with training employees on the importance of customer service. Encouraging team members to go above and beyond, listen to feedback, and always represent the company positively ensures that our customers have great experiences time after time.

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What role do you think technology plays in a pizza delivery business?

Technology plays a crucial role in streamlining operations, from order management systems to delivery tracking software. It enhances customer experience by providing updates and improving efficiency, allowing staff to focus on quality customer service and satisfying orders promptly.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
March 30, 2025

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