General Manager(06052) - 210 W 22nd St

As a General Manager in Buena Vista, your responsibilities will include overseeing everything that happens during your shift, effectively managing cost controls, inventory, and cash management while ensuring top-notch customer service. You'll set the standard for compliance with policies and procedures, train staff, and create schedules to optimize productivity.

To be considered for the General Manager position at our Buena Vista location, candidates typically need a minimum of 3-5 years in a supervisory or management role within the industry. Strong communication skills, leadership abilities, and a solid understanding of cost control and food management are essential.

The General Manager plays a critical role in enhancing customer service by setting clear expectations for the team, modeling excellent customer interaction, and continually training staff on service standards. This proactive approach ensures that every guest leaves with a positive experience.

New General Managers at our Buena Vista location will undergo comprehensive training focused on operational procedures, customer service excellence, and cost management techniques. This training will equip you with the skills needed to succeed in leading your team effectively.

Daily tasks for a General Manager include operating equipment, stocking ingredients, preparing products, processing phone orders, managing inventory, completing necessary paperwork, and cleaning equipment. All these tasks help ensure smooth daily operations at our Buena Vista location.

Effective leadership is about balance; you need to be both authoritative and approachable. Discuss your ability to foster team collaboration while being decisive and setting a clear vision for your Buena Vista location. Relate past experiences that demonstrate your leadership successes.

When addressing conflict, maintain a focus on resolution rather than blame. Share examples where you facilitated open discussions and worked to understand different perspectives. This will showcase your ability to promote a positive work environment.

Use examples from your experience to illustrate how you've previously introduced customer feedback loops or employee training initiatives tailored to improve service quality. Highlight the importance of listening to customers and acting on their feedback.

Discuss specific methods you use to assess urgent tasks vs. important tasks. Mention real situations where you effectively delegated responsibilities to ensure efficiency without compromising service at your previous roles.

Prepare a story that highlights not just the goal, but your role in achieving it, showcasing problem-solving skills and teamwork. Discuss metrics of success such as improved sales or reduced costs.

Emphasize the importance of leading by example and providing regular training. Mention methodologies for proactive communication to keep your team informed about relevant policies.

Detail your hands-on experience in managing cash flow and inventory levels, using specific figures or examples of how you successfully reduced waste and improved profit margins.

Share motivational tactics you’ve employed, such as recognition programs, team-building activities, or transparent communication during tough shifts. Stories of past successes will show your capacity to inspire and maintain morale.

Discuss the structured approach you take to training, focusing on individualized mentoring techniques and the importance of ongoing training for career development. Share any training programs you’ve designed or enhanced.

Tailor your answer to reflect your passion for leadership and your enthusiasm for contributing to the success of the Buena Vista location. Highlight aspects of the company’s culture that resonate with you and your career goals.