GROWTH OPPORTUNITIES Shift Lead (7532) - job 1 of 3

As a Growth Opportunities Shift Lead at Domino's, your primary responsibilities will include overseeing store operations, ensuring team performance, and maintaining a high level of customer satisfaction. You'll be accountable for training and developing team members, managing inventory, and ensuring adherence to company policies and procedures. You'll also play a pivotal role in driving sales and profits while communicating effectively with your team.

To qualify for the Growth Opportunities Shift Lead position at Domino's, you must be at least 18 years old with a high school diploma or equivalent. Prior experience in leading teams or in a Domino's position is preferred. Additionally, you should have a good driving record, a positive attitude, and the ability to multitask effectively. Knowledge of basic computer programs like MS Excel, Word, and PowerPoint will also be beneficial.

At Domino's, the Growth Opportunities Shift Lead position is the ideal stepping stone to higher management roles. Many of our team members start from entry-level positions and advance to Assistant Managers, General Managers, and even Franchise Owners. With our commitment to training and development, you’ll gain valuable skills that will increase your career prospects within the company.

The training for a Growth Opportunities Shift Lead at Domino's encompasses comprehensive operational management training, customer service excellence, and team leadership skills. You’ll learn the ins and outs of our store operations, as well as how to make amazing pizzas. This supportive training environment is designed to prepare you for success as you work toward advancement in your career.

As a Growth Opportunities Shift Lead at Domino's, you can expect a competitive hourly rate along with a benefits package that includes paid vacation, health, dental, and vision insurance after 90 days, and an IRA with company match after one year. Additionally, there are monthly bonuses for managers and daily mileage reimbursements if you’re delivering. Plus, enjoy significant discounts on our menu items!

To effectively prioritize tasks, start by identifying urgent vs. important duties. Use a system like the Eisenhower Matrix to evaluate tasks based on their deadlines and impact on store operations. Discussing your priorities with your team can also help ensure everyone is aligned and tasks are completed efficiently.

When addressing a team conflict, it’s important to listen to both sides and gather all facts before intervening. In a previous role, I was able to mediate by facilitating a conversation between the team members and encouraging open communication. This approach not only resolved the issue but also strengthened team dynamics.

To motivate my team, I would emphasize the significance of each member's contributions to the store’s goals while providing positive reinforcement. Regular recognition of accomplishments, hosting team-building activities, and offering growth opportunities can also increase motivation and foster a positive work environment.

If faced with a dissatisfied customer, I would first listen to their concerns without interruption. Acknowledging their feelings and offering a solution is key. Whether it's replacing an incorrect order or providing a discount, demonstrating empathy goes a long way in restoring customer satisfaction.

Key skills for a Growth Opportunities Shift Lead include leadership, decision-making, effective communication, and multitasking. Additionally, having strong organizational skills and financial acumen to manage sales and expenses is essential for the role.

Ensuring compliance with company policies starts with thorough training for all team members. I would advocate for a culture of accountability, where everyone understands the policies and the reasons behind them. Regularly reviewing policies and conducting audits can also help maintain compliance.

My experience with team training involves creating interactive sessions to enhance engagement. I believe in a hands-on approach, where new team members learn through practice alongside experienced staff. Evaluating their progress and providing constructive feedback is also integral to effective training.

In high-pressure situations, I stay calm and focused. I prioritize key tasks and delegate duties to team members based on their strengths. Staying organized and maintaining clear communication ensures that we can efficiently handle the increased volume of orders while keeping spirits high.

Working in a team offers an opportunity for diverse ideas and collaboration, which I find invigorating. I enjoy building camaraderie, rallying around common goals, and celebrating our victories together as a team. The shared experiences foster a sense of belonging that truly enhances the work atmosphere.

I utilize inventory management systems to keep track of stock levels and ensure timely orders of supplies. Regular audits of inventory not only help in avoiding shortages but also assist in budgeting and forecasting needs. Communication with suppliers and staying proactive are key to effective inventory management.