Associate Manager Vendor Management, Marketplace Quality

As the Associate Manager of Vendor Management at DoorDash, your main responsibilities will include overseeing vendor operations, monitoring SLA adherence, coordinating with internal teams to resolve inefficiencies, and helping to ensure alignment between staffing levels and operational needs. This role is focused on ensuring the effectiveness and efficiency of manual review processes for dasher identity verification.

DoorDash seeks candidates for the Associate Manager Vendor Management role who possess 2-4 years of experience in a vendor-facing role, preferably within operations. A strong track record in leading teams and improving operational processes is essential. Additionally, familiarity with trust and safety practices, especially in handling PII and understanding identity verification processes, is a plus.

The Associate Manager Vendor Management enhances DoorDash's Marketplace Quality by ensuring that vendor operations are efficient and aligned with operational standards. You will provide insights and analysis to senior leadership, unveil process inefficiencies, and work closely with various teams to mitigate risks, all of which significantly enhance the service quality for consumers, dashers, and merchants.

The Associate Manager Vendor Management role at DoorDash combines in-office presence with a collaborative work culture designed to foster connection and professional growth. As the position is hybrid, you'll enjoy the flexibility of working from the office in Tempe, AZ, while being an integral part of a vibrant team focused on delivering exceptional quality in operations.

At DoorDash, the Associate Manager Vendor Management role is not just about performing tasks. You'll have numerous opportunities for professional growth, from presenting data-driven insights to leadership to managing cross-functional teams. The fast-paced and evolving nature of DoorDash encourages innovation and personal development within a supportive workplace environment.

When answering this question, highlight your previous roles involving vendor management, focusing on how you ensured operational efficiency and quality compliance. Share specific examples of challenges faced and how you overcame them using data-driven strategies.

Discuss specific frameworks or tools you've used to monitor vendor performance closely. Sharing examples of how you have successfully navigated past service level issues and the measures you took to align vendors with organizational standards will illustrate your proactive approach.

Illustrate your methodology in diagnosing operational inefficiencies, focusing on data analysis and collaborative problem-solving with stakeholders. Giving a precise example from your past experience can effectively demonstrate your analytical skills.

Elaborate on your tools and methods used for data analysis, focusing on specific instances where your insights led to operational improvements. Stress the importance of data in driving decisions in the vendor management realm, and how you plan to leverage this at DoorDash.

Provide details about a specific instance where you compiled and presented data insights. Emphasize how your presentation was structured and the positive impact your findings had on strategic decisions or outcomes.

Discuss your organizational strategies, such as prioritizing based on urgency and impact, using project management tools, and regular communication with vendors. Be sure to highlight your adaptability and how you adjust priorities based on business needs.

Stress the importance of clear and effective communication in aligning operational goals with vendors. Share your strategies for maintaining open lines of communication and ensuring that all stakeholders are informed and engaged.

Explain your understanding of PII regulations and the importance of compliance. Provide examples of how you have previously ensured data protection in managing vendors and any training you’ve undergone in this area.

Talk about your onboarding process, emphasizing the importance of setting clear expectations, comprehensive training, and establishing metrics for success. Illustrate this with successful past experiences, outlining the outcomes.

Focus on your passion for maintaining high-quality standards and your eagerness to contribute to a team that values community and safety. Share how your values align with DoorDash's mission and how you can bring unique perspectives to the team.