Senior Manager, Sales Strategy & Operations - job 1 of 2

The Senior Manager, Sales Strategy & Operations at DoorDash plays a crucial role in leading the post-sales strategy for top company priorities, developing a strategic vision for the SMB Account Management sales strategy, and crafting operational excellence within reporting and pipeline tracking. This position requires a strategic leader to enhance sales productivity and refine operational processes, all while collaborating with cross-functional teams to achieve ambitious growth targets.

To be considered for the Senior Manager, Sales Strategy & Operations role at DoorDash, applicants should have a proven track record of driving sales outcomes, experience in leading strategy and operations in a complex environment, and the ability to collaborate effectively with various stakeholders. Strong analytical skills, data-driven decision-making abilities, and a passion for optimizing sales processes are also essential qualifications for this role.

The Senior Manager of Sales Strategy & Operations at DoorDash contributes significantly to our mission by developing and executing strategies that empower SMB restaurant partners to thrive. By optimizing sales processes and collaborating with different teams, this role ensures that DoorDash provides the best tools and support for sales teams, which in turn drives success for our restaurant partners and local economies.

The Senior Manager, Sales Strategy & Operations role at DoorDash is unique because it sits at the intersection of innovation and execution within a rapidly evolving tech environment. This position allows you to leverage data-driven insights to make strategic decisions and craft impactful initiatives while fostering collaboration across diverse teams, all dedicated to enhancing the SMB restaurant experience.

The role of Senior Manager, Sales Strategy & Operations at DoorDash offers tremendous opportunities for growth, including the chance to lead high-impact initiatives, influence the strategic direction of the sales organization, and continuously enhance your skills and expertise in sales, operations, and strategy. As DoorDash grows, so do the opportunities to advance your career and contribute to innovative solutions and processes.

In optimizing sales processes, my approach would involve conducting a thorough analysis of current operations, identifying inefficiencies, and collaborating with the sales team to implement data-driven solutions that enhance productivity and streamline workflows. Continuous feedback and adaptability would be key to success.

Absolutely! In my previous role, I developed a strategic pipeline approach that incorporated data analytics to identify high-potential leads. By revamping the sales outreach process and implementing targeted training, we increased conversion rates by 20% within six months, proving the effectiveness of strategic operations.

To foster collaboration with cross-functional teams, I would implement regular alignment meetings, utilize collaborative project management tools, and encourage open communication to ensure that everyone understands priorities and goals. Building rapport and trust across teams is vital for success.

I ensure my team meets ambitious growth targets by setting clear expectations, providing ongoing training and resources, and using data to track progress against those targets. Recognizing and celebrating small wins along the way also motivates the team to stay focused and engaged.

I approach finding efficiencies within sales operations by analyzing existing workflows, gathering feedback from sales teams about pain points, and utilizing technology to automate repetitive tasks. This allows the team to focus on high-value activities that drive revenue.

When I needed to lead my team through a major CRM transition, I facilitated a series of workshops to address concerns, shared the benefits of the transition, and set up training sessions that ultimately led to a smooth implementation process while keeping morale high.

Key metrics for evaluating sales effectiveness include conversion rates, sales cycle length, average deal size, and customer retention rates. Analyzing these metrics provides insights into the overall health of the sales operation and areas for potential improvement.

I prioritize initiatives based on their potential impact on sales outcomes, alignment with company objectives, and resource availability. Using a structured framework to evaluate each project allows me to transparently allocate resources to efforts that drive the most value.

Building a high-performing sales team involves recruitment of top talent, ongoing training and mentorship, creating a culture of accountability, and aligning individual goals with team objectives. I believe in fostering a collaborative atmosphere where everyone feels valued and motivated.

I communicate strategic changes to my team through transparent and regular updates, ensuring they understand the rationale behind the change. I encourage feedback and create space for discussion to address concerns and ensure everyone feels involved in the transition.