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Associate Benefit Advisor

Join us in creating a better way!

At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. 

Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference.

What you’ll do:

As an Associate Benefit Advisor, you will guide beneficiaries as they navigate one of the most important purchasing decisions of their life, selecting their health insurance coverage. You will listen, consult, and advise clients over the phone on their health insurance options. We partner with top national and regional health insurance companies, so you will have the ability to ensure customers get the right coverage for their situation.

Your initial training will provide a springboard into a successful career selling health insurance, including preparing you for the state licensing exam. With the remaining six weeks of training, we will get you up and running quickly!

Who you are:

· You have the ability to obtain your resident state health insurance license or currently possess an active health insurance license

· You have previous sales experience or a passion for learning and growing in a sales role

· You have strong technology skills; you can easily navigate between multiple systems

· You are coachable and teachable

· You have a high level of integrity and customer focus

· You align with eHealth’s mission and demonstrate our values in your behaviors, practices, and decisions

What you should know:

As part of the eHealth application process, you will be required to complete an online assessment after completing the application. The assessment is required to move forward to the interview process.

This is a sales role within a call center environment. You will spend your work day on the phone answering calls from beneficiaries. Your calls will be recorded and monitored. Occasionally, you may be required to make outbound calls to follow up on leads. You will be required to meet daily sales metrics and goals. To be successful in this role you need to have good technological proficiency as the role requires you to toggle between multiple computer applications and screens while on the phone.

· Hours: Must be able to work 5:00 AM-6:00 PM PST, including weekends as needed. Must be available to work extended hours during the Annual Enrollment period, October 15th to December 7th.

· Licensing: Our Associate Benefit Advisors are licensed insurance agents. As a licensed position working within a regulated industry, all candidates must undergo extensive background checks, including lifetime criminal background and credit history reports. eHealth may deny employment to or terminate the employment of any applicant or employee for whom the results of the background checks prevent or adversely affect licensing or certification.

What we offer:

· Competitive base pay plus uncapped commission incentives

· Paid training

· Ongoing support and resources

· Comprehensive benefit offerings including but not limited to medical benefits, paid time off, 401k, tuition reimbursement and more

NOTE: As a licensed position working within a regulated industry, all Associate Benefit Advisors must undergo extensive background checks that will include criminal background and credit history reports.
eHealth may deny employment to or terminate the employment of any applicant or employee for whom
the results of the background checks prevent or adversely affect licensing or certification.

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The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes a monthly commission-based incentive plan, plus an array of benefits designed to support employees’ personal and professional wellness.

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Hourly Pay Rate -20.00 USD Hourly

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Annual Commission Target -$23,400

eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.

Average salary estimate

$21700 / YEARLY (est.)
min
max
$20000K
$23400K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Associate Benefit Advisor, eHealth

At eHealth, we're excited to welcome you to the role of Associate Benefit Advisor! In this position, you will play a crucial role in guiding consumers through one of their most important life choices—selecting the right health insurance coverage. This is a unique opportunity to work within a supportive, diverse team that’s united by a shared passion for making a difference. You'll connect with clients over the phone, helping them navigate the sometimes overwhelming options available. Your strong interpersonal skills will shine as you provide personalized consultations, ensuring each individual understands their choices and gets the coverage that suits their needs best. Not only will your work have a direct, positive impact on people's lives, but you’ll also be supported by comprehensive training designed to help you excel and prepare for your state licensing exam. We highly value creativity and integrity, and as an Associate Benefit Advisor, you'll need to demonstrate these traits while meeting sales targets in a fast-paced call center environment. If you have a passion for sales, a knack for technology, and are eager to learn, this could be the perfect role for you. Join us in our mission to create a better way for customers to access health insurance—where you can grow your career while making an impactful difference in the lives of many!

Frequently Asked Questions (FAQs) for Associate Benefit Advisor Role at eHealth
What are the responsibilities of an Associate Benefit Advisor at eHealth?

As an Associate Benefit Advisor at eHealth, your primary responsibility will be to consult with beneficiaries over the phone regarding their health insurance options. You’ll need to actively listen to their needs, guide them in understanding their choices, and help them select the right coverage for their unique situations. Additionally, you will participate in ongoing training to maintain your licenses and improve your sales techniques, ensuring you meet the necessary metrics and goals.

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What qualifications do I need to become an Associate Benefit Advisor at eHealth?

To become an Associate Benefit Advisor at eHealth, you must be able to obtain your state health insurance license, or already possess one. Previous sales experience or a desire to grow into a sales role is also essential. You need to display strong technological skills, an ability to navigate multiple systems simultaneously, and a high level of integrity and customer service focus.

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What does the training process look like for an Associate Benefit Advisor at eHealth?

The training for an Associate Benefit Advisor at eHealth is designed to ensure your success. Initially, you will go through a comprehensive onboarding process that prepares you for the state licensing exam. Following that, you will participate in further training over six weeks that equips you with the knowledge and skills needed to effectively assist consumers with their health insurance choices, setting you up for a fulfilling career in sales.

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What is the work environment like for an Associate Benefit Advisor at eHealth?

As an Associate Benefit Advisor at eHealth, you’ll work in a dynamic call center environment where your primary interactions will be over the phone. Expect a supportive atmosphere where teamwork and collaboration are encouraged, alongside individual targets that challenge you to grow and excel. The role requires you to be adaptable, as you will manage multiple calls and systems simultaneously while striving to meet sales goals.

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What types of compensation and benefits can I expect as an Associate Benefit Advisor at eHealth?

eHealth offers competitive base pay starting at $20.00 per hour, along with uncapped commission opportunities, allowing you to significantly increase your earnings based on performance. You'll also enjoy a comprehensive benefits package that includes medical benefits, paid time off, a 401k plan, tuition reimbursement, and ongoing support for your professional growth and well-being.

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Common Interview Questions for Associate Benefit Advisor
How would you handle a difficult client as an Associate Benefit Advisor?

When facing a difficult client, it's essential to stay calm and empathetic. Listen actively to their concerns and reassure them that you are there to help. Use your knowledge to guide them towards solutions while maintaining focus on their needs. Acknowledge their feelings and aim to build rapport, which can turn a challenging interaction into a positive experience.

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Can you describe your experience with sales and how it relates to the role of an Associate Benefit Advisor?

In an interview, you should highlight previous sales experience, focusing on your successes and any challenges you overcame. Discuss how those experiences equip you for the role of an Associate Benefit Advisor, such as your ability to build relationships or understand customer needs. Ensure you express your enthusiasm for helping clients find the right health insurance coverage.

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What strategies would you use to meet sales targets in the Associate Benefit Advisor role?

To meet sales targets, I would set daily goals and develop a structured plan for my interactions. Understanding customer needs and tailoring my approach would be vital. Additionally, I’d continually analyze my performance metrics and refine my techniques, ensuring I remain adaptable in a fast-paced environment, ultimately leading to better outcomes for clients.

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What do you know about eHealth and why do you want to work there as an Associate Benefit Advisor?

Researching eHealth's mission and core values is crucial. You should express admiration for their commitment to providing transparent healthcare guidance and emphasize your alignment with their values. Discuss how you believe you can contribute to their goal of creating a positive customer experience, as well as your desire to grow within a company dedicated to making a difference.

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How do you prioritize your tasks when handling multiple clients as an Associate Benefit Advisor?

When managing multiple clients, I would prioritize tasks based on urgency and client needs. I’d ensure that I am organized by using tools like notes or a CRM system to track interactions. Maintaining focus and efficiency while remaining attentive to each client’s situation is key to delivering great service in a call center environment.

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What do you consider your greatest strength as an Associate Benefit Advisor?

Identify a strength that aligns with the position, such as strong communication skills or a knack for problem-solving. During your response, provide examples of how this strength has helped you succeed in previous roles, particularly in sales or customer service environments. Make it a point to connect your strengths to the goals of the Associate Benefit Advisor role.

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How would you approach learning about the different health insurance options available?

Demonstrate your proactive approach to learning by stating that I would dedicate time to study training materials, participate in training sessions, and leverage resources from industry experts. Emphasize your willingness to ask questions and seek feedback as you build a strong understanding of the products, which will ultimately aid in delivering accurate guidance to clients.

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If a customer is unsure about their choices, how would you assist them?

In such situations, I would start by asking open-ended questions to uncover their concerns and preferences. I’d provide clear explanations about their options, comparing the benefits of each. Reassuring them by framing the conversation around their unique needs would build trust and guide them in making an informed decision.

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How do you keep up with changes in health insurance regulations and policies?

Keeping up with changes is essential in this industry. I make it a point to stay informed by regularly engaging with industry news, attending webinars, and participating in training offered by eHealth. Building relationships with colleagues and mentors also helps me exchange knowledge and stay current on any significant updates that could affect our consumers.

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What does excellent customer service mean to you in the context of an Associate Benefit Advisor?

Excellent customer service means going above and beyond to meet the needs of clients. It's about active listening, providing clear communication, and ensuring customers feel supported throughout their journey. As an Associate Benefit Advisor, it’s essential to ensure that clients leave conversations feeling informed, valued, and confident in their choices.

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For over 25 years, eHealth, Inc. has expertly guided American consumers with innovative technology and licensed advisor support to help them find health insurance and related options. Through its proprietary health insurance marketplace at eHealth...

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DATE POSTED
April 9, 2025

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