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Telephonic Nurse Case Manager I

Telephonic Nurse Case Manager ILocation: This is a virtual position. Candidates must reside within 50 miles of an Elevance Health Pulse Point location.Work schedule: Monday - Friday 9:30am - 6:00pm EST with 2-4 late evening shifts per month 11:30am to 8pm EST.• ****This position will service members in different states; therefore, Multi-State Licensure will be required.The Telephonic Nurse Case Manager I is responsible for performing care management within the scope of licensure for members with complex and chronic care needs by assessing, developing, implementing, coordinating, monitoring, and evaluating care plans designed to optimize member health care across the care continuum. Performs duties telephonically.How you will make an impact:• Ensures member access to services appropriate to their health needs.• Conducts assessments to identify individual needs and a specific care management plan to address objectives and goals as identified during assessment.• Implements care plan by facilitating authorizations/referrals as appropriate within benefits structure or through extra-contractual arrangements.• Coordinates internal and external resources to meet identified needs.• Monitors and evaluates effectiveness of the care management plan and modifies as necessary.• Interfaces with Medical Directors and Physician Advisors on the development of care management treatment plans.• Negotiates rates of reimbursement, as applicable.• Assists in problem solving with providers, claims or service issues.Minimum Requirements:• Requires BA/BS in a health-related field and minimum of 3 years of clinical experience; or any combination of education and experience, which would provide an equivalent background.• Current, unrestricted RN license in applicable state(s) required.• Multi-state licensure is required if this individual is providing services in multiple states.Preferred Capabilities, Skills and Experiences:• Certification as a Case Manager.For candidates working in person or remotely in the below location(s), the salary* range for this specific position is $68,880 to $118,080.Locations: California; Colorado; New YorkIn addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.Who We AreElevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.How We WorkAt Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.Who We AreElevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.How We WorkAt Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.comfor assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act
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What You Should Know About Telephonic Nurse Case Manager I, Elevance Health

As a Telephonic Nurse Case Manager I at Elevance Health, you will have the opportunity to make a meaningful impact in the lives of our members throughout New York and beyond. In this virtual role, you'll work Monday to Friday from 9:30 AM to 6:00 PM, with occasional late evening shifts. Your focus will be on managing complex and chronic care needs through assessment, development, implementation, coordination, and evaluation of personalized care plans. You'll conduct telephonic assessments to understand individual member needs, ensuring that they have access to services that align with their health objectives. Collaborating with Medical Directors and Physician Advisors, you'll assist in creating treatment plans and negotiate reimbursement rates when necessary. With your current and unrestricted RN license, you're equipped to handle the diverse challenges that come your way while continuously evaluating the effectiveness of the care you provide. Furthermore, you'll have the resources of a Fortune 25 company behind you, dedicated to personal and professional growth. At Elevance Health, we pride ourselves on our inclusive culture that values every associate's contributions, and offers competitive rewards such as a comprehensive benefits package, stock options, and 401(k) contributions. Join us on our mission to improve lives and create simpler healthcare experiences for everyone we serve!

Frequently Asked Questions (FAQs) for Telephonic Nurse Case Manager I Role at Elevance Health
What are the main responsibilities of a Telephonic Nurse Case Manager I at Elevance Health?

The Telephonic Nurse Case Manager I at Elevance Health is responsible for performing care management within the scope of licensure for members with complex and chronic care needs. This involves assessing individual needs, developing and implementing care plans, coordinating resources, and monitoring the effectiveness of the care provided.

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What qualifications are required for the Telephonic Nurse Case Manager I position at Elevance Health?

To qualify for the Telephonic Nurse Case Manager I role at Elevance Health, candidates must hold a BA/BS in a health-related field and have a minimum of three years of clinical experience. Additionally, a current, unrestricted RN license is required, along with multi-state licensure if services are provided in various states.

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How does Elevance Health support the professional growth of Telephonic Nurse Case Managers?

Elevance Health supports the professional growth of its Telephonic Nurse Case Managers by creating a culture focused on learning and development. Associates have access to market-competitive rewards, comprehensive benefits, and opportunities for mentorship and leadership advancement within the organization.

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What is the work schedule like for a Telephonic Nurse Case Manager I at Elevance Health?

The work schedule for a Telephonic Nurse Case Manager I at Elevance Health is Monday through Friday from 9:30 AM to 6:00 PM EST, with an expectation of flexibility for 2-4 late evening shifts each month from 11:30 AM to 8:00 PM EST, depending on member needs.

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What perks come with the Telephonic Nurse Case Manager I job at Elevance Health?

In addition to a competitive salary, Telephonic Nurse Case Managers at Elevance Health enjoy a comprehensive benefits package that includes medical, dental, and vision coverage, 401(k) contributions, stock purchase options, paid time off, and various wellness and financial education resources.

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Common Interview Questions for Telephonic Nurse Case Manager I
How do you assess a member's care needs in the Telephonic Nurse Case Manager I role?

In your response, highlight your experience with conducting thorough assessments. Discuss the importance of engaging with the member, asking the right questions to identify their needs, and tailoring your approach based on their individual health issues and preferences.

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Can you give an example of a care management plan you developed and its outcome?

Share a specific example where you designed a care plan based on assessment findings. Include the goals you set, the interventions you implemented, and how you monitored progress, reflecting on successful outcomes or what you learned from challenges faced.

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Describe a time when you faced a challenge in coordinating care and how you overcame it.

Illustrate your problem-solving skills by discussing a scenario where barriers arose in the care coordination process. Explain the steps you took to address the issue, the resources you utilized, and any collaboration with colleagues or providers that led to a resolution.

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What strategies do you use to ensure effective communication with members?

Discuss techniques you find effective for clear communication, such as active listening, empathy, and adjusting your communication style based on the member's needs. Mention how you confirm understanding and address any concerns they may have.

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How do you stay updated with the latest healthcare regulations and best practices?

Focus on your commitment to continuous learning. Mention specific resources, such as professional organizations, training sessions, webinars, or journals that help you stay informed about changes in healthcare policies that impact your role.

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What is your approach to conflict resolution when working with healthcare providers?

Describe your method for managing conflicts, emphasizing your ability to stay calm and professional. Share how you seek to understand the provider's perspective and work together to achieve the best outcome for the member.

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Could you explain how you would handle a situation where a member disagrees with their care plan?

Talk about the importance of fostering an open dialogue with the member. Explain how you would actively listen to their concerns, validate their feelings, and collaboratively modify the care plan to suit their needs while ensuring optimal health outcomes.

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What role does documentation play in your work as a Telephonic Nurse Case Manager I?

Emphasize the critical nature of accurate documentation in tracking member progress, facilitating communication within the care team, and ensuring compliance with regulations. Discuss how you prioritize maintaining thorough and timely records.

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How do you prioritize tasks when managing multiple members’ care needs?

Share your time management strategies, such as setting clear priorities, using organizational tools, and having a system to track follow-ups. Talk about how you assess urgency and complexity in member cases to guide your prioritization.

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In your opinion, what makes a successful Telephonic Nurse Case Manager I?

Discuss key traits necessary for success in the role, such as empathy, strong communication skills, and clinical expertise. Highlight how these attributes contribute to building trust with members and positively impacting their healthcare experiences.

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Our mission is to improve lives and communities. Simplify healthcare. Expect more.

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Full-time, hybrid
DATE POSTED
March 19, 2025

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