Who We Are:
At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results.
The Client Diligence Specialist is responsible for supporting the customer success and support
teams by providing subject matter expertise on all aspects of supporting documentation
necessary to continue business operations. These documents include requests for Emburse
policies regarding: DEI (Diversity, Equity, Inclusiveness), ESG (Environmental, Sustainability,
Governance), Financial standing and Information Security. The position will be responsible for
establishing a process by which the Customer Success, Customer Support and other internal
customers can request assistance when responding to our customer base.
In this role, you'll be the back-office support to the customer facing teams at Emburse, becoming a
Subject Matter Expert in various aspects of the Emburse business as well as owner of the process
through which metrics will be captured and SLAs provided. As Emburse continues to grow, the
increasing demands on this role may require future expansion of a team, implementation of new
tools, and continued improvement of our internal processes.
Why Emburse?
Finance is changing—and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what’s next, not what’s slowing them down.
• A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize
their finance operations.
• A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-
world challenges.
• A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that
supports your success.
• A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making
for businesses everywhere.
Shape your future & find what’s next at Emburse.
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
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At Emburse, we are innovating the future of travel and expense solutions, and we are looking for a Client Diligence Specialist to join our dynamic team in the United States! In this pivotal role, you'll be the backbone of our customer success and support teams, stepping in as a subject matter expert for supporting documentation that keeps our operations seamless. Your responsibilities will encompass managing client inquiries related to essential topics like DEI, ESG, financial standing, and information security. You will be responsible for handling incoming requests, ensuring timely responses, and updating client statuses while collaborating closely with various teams across the organization. Your knack for content management will shine as you assist in maintaining databases, flagging outdated materials, and building templates for recurring projects. You will also be pivotal in tracking and reporting metrics to our leadership, contributing essential data that influences our policies. With at least 3-5 years of experience in a customer support role and proficiency in productivity software, your background might include working in B2B SaaS, giving you a unique insight into the industry's needs. Join us at Emburse in our mission to create smarter financial solutions and help businesses everywhere to thrive. If you want your work to drive meaningful change, apply today and help shape our tomorrow!
Emburse humanizes work by empowering business travelers, finance professionals and CFOs to eliminate manual, time-consuming tasks so they can focus on what matters most.
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