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IT helpdesk (outsourced)

  • Inspect personal computer equipment, as well as install hardware and peripheral components such as monitors, keyboards, printers and disk drives on user's premises
  • Ensure ongoing and consistence maintenance and update of the Group’s active directory
  • Install and configure specified software packages such as operating systems, business applications and other office tools and performs maintenance and troubleshooting
  • Provide on-site and remote support to users’ requests in relation to networking, operating system, system hardware diagnoses, software and operator problems
  • Initiate applications trouble shooting for business applications, point of sale…
  • Initiate systems/network troubleshooting and monitoring and ensure that defective components are replaced as needed
  • Manage the reported requests and incidents on the service desk system, and provide updates, status and completion information
  • Bachelor’s degree in Computer Science
  • 2-4 years of experience in a similar field
  • Experience in Windows operating systems and networking
  • Fluency in English
  • Proficiency in MS Office

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About IT helpdesk (outsourced), Emirates Investment Authority

Are you an IT troubleshooting wizard looking to make your mark? Look no further! Our leading IT company is on the hunt for an IT Helpdesk professional to join our dynamic team. In this role, you will tackle everything from inspecting personal computer equipment to installing hardware components like monitors and keyboards right at users' locations. Your day-to-day will involve ensuring the active directory is up to date and installing software packages that drive business productivity. With a combination of on-site and remote support, you'll be answering requests related to networking issues, operating system glitches, and software hiccups. And it doesn’t stop there; you’ll be the first line of defense when it comes to troubleshooting business applications and systems/network monitoring. You’ll manage reported requests through our service desk system, providing timely updates and resolutions. To thrive in this role, we need you to have a Bachelor’s degree in Computer Science and 2-4 years of relevant experience under your belt. Your fluency in English and proficiency in MS Office will set you up for success. If you're a proactive problem-solver ready to provide excellent support to users, come join us—your career adventure starts here!

Frequently Asked Questions (FAQs) for IT helpdesk (outsourced) Role at Emirates Investment Authority
What are the main responsibilities of an IT Helpdesk at our company?

As an IT Helpdesk professional at our company, you'll be responsible for inspecting and installing personal computer equipment, maintaining the Group’s active directory, and providing on-site and remote support to users for various technical issues. You will also troubleshoot business applications and systems, ensuring that defective components are replaced and operational problems are resolved quickly.

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What qualifications do I need to apply for an IT Helpdesk position?

To apply for the IT Helpdesk position at our company, you'll need a Bachelor’s degree in Computer Science, along with 2-4 years of experience in a similar field. Strong knowledge of Windows operating systems and networking, as well as proficiency in MS Office, are also essential skills to succeed in this role.

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Is it necessary to have prior experience for the IT Helpdesk role at your company?

Yes, prior experience is required for the IT Helpdesk role at our company. You should have 2-4 years of relevant experience to ensure you can handle the technical responsibilities and support our users effectively. Familiarity with troubleshooting techniques and customer service skills will be beneficial.

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What tools will I use as an IT Helpdesk employee at your company?

In the IT Helpdesk position at our company, you will utilize various tools to perform your tasks, including hardware installation tools, software packages for troubleshooting, and service desk systems to manage user requests and incidents efficiently. Proficiency with these tools will enhance your ability to provide rapid and effective support.

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Can I work remotely in the IT Helpdesk position at your company?

While the IT Helpdesk position may include remote support, it also requires on-site assistance for hardware installation and troubleshooting. Flexibility is appreciated, and you will be expected to provide support wherever the user needs it, blending both remote and in-person interactions.

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Common Interview Questions for IT helpdesk (outsourced)
Can you describe your experience with troubleshooting hardware issues?

When answering this question, highlight specific instances where you successfully diagnosed hardware problems. Discuss the methods you used and how you collaborated with users to understand their issues, showcasing your technical expertise and customer service skills.

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How do you prioritize multiple support requests from users?

In your response, emphasize your organizational skills and describe a systematic approach to prioritizing requests based on urgency and impact. Mention any tools you use to manage task lists and how you communicate updates to users to keep them informed.

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What steps do you take when a user reports software issues?

Outline a clear process for troubleshooting software issues, including gathering user information, replicating the issue, consulting documentation, and implementing solutions. Share an example of a successful resolution to reinforce your problem-solving abilities.

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How familiar are you with Windows operating systems?

Discuss your qualifications and experience with various Windows operating systems, mentioning any specific versions you've worked with. Highlight your proficiency in navigating settings, performing updates, and resolving common OS-related problems.

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Can you give an example of how you handled a difficult customer?

Provide a scenario where you turned a challenging situation around by using empathy and effective communication. Emphasize your ability to remain calm, listen actively, and find solutions that meet user needs.

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What is your approach to managing your time during high-pressure periods?

Explain how you remain organized and focused during busy times. Mention any methods you use to track requests and how you maintain high service quality despite the pressure. Examples of previous experiences can strengthen your answer.

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How do you stay updated with the latest technology trends in IT support?

Describe your commitment to continuous learning, mentioning specific resources such as online courses, industry news sites, forums, or professional networks. This shows your dedication to remaining knowledgeable about current challenges and solutions in IT support.

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What tools do you typically use for remote support?

List the remote support tools you are familiar with and describe how they help facilitate effective communication and troubleshooting. Mention any experiences where these tools allowed you to resolve issues quickly and efficiently.

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How do you ensure user data security while providing support?

Talk about your understanding of data protection principles and any practices you follow to secure user data during support interactions. Highlight specific security measures you implement to maintain confidentiality and compliance with regulations.

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Why do you want to work for our company as an IT Helpdesk?

Express your enthusiasm for the role and interest in the company. Mention how you align with their mission and values, and share what aspects of the company culture or specific projects excite you about being part of their team.

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Emirates Investment Authority (EIA) is the only Sovereign Wealth Fund of the Federal Government of the United Arab Emirates. Established in 2007, the EIA has actively sought unique investment opportunities locally, regionally and internationally, ...

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Full-time, remote
DATE POSTED
March 15, 2025

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