Graduate Product Owners - Expression of Interest

As a Graduate Product Owner at Employment Hero, your primary responsibilities include triaging support issues escalated to the product team, recreating issues, proposing solutions, and validating these with product leaders. Additionally, you'll utilize product management fundamentals to design solutions to customer problems, closely work with your squad of developers, and create Product Requirements Documents (PRDs). Your role will also extend into UX research and design, testing new product enhancements, and preparing marketing strategies, all while ensuring an exceptional product experience for our users.

To apply for the Graduate Product Owner position at Employment Hero, you need to be a recent graduate with a degree in a relevant field such as Business, Computer Science, Engineering, or Design. While prior experience can be beneficial, we prioritize candidates who exhibit strong problem-solving abilities, customer-centric values, and an eagerness to learn and develop within the product management space.

At Employment Hero, Graduate Product Owners have a wealth of growth opportunities. As you're embedded in our dynamic team, you'll have the chance to learn from experienced Product Managers and collaborate on innovative projects. The role is designed to empower you to advance your product management skills, participate in continuous training, and even potentially grow into more senior roles, depending on your performance and interests.

The culture at Employment Hero is defined by the EH Way, which champions flexibility, innovation, and collaboration. As a Graduate Product Owner, you'll thrive in a remote-first environment where diverse perspectives are celebrated. The company places high value on creative problem solving, teamwork, and personal growth, ensuring that you’ll feel empowered to contribute your unique talents and passions as part of our ambitious team.

As a Graduate Product Owner at Employment Hero, you can look forward to numerous perks designed to enhance your work experience. This includes a generous home office budget, access to cutting-edge technology, a robust Employee Share Option Program, and unique opportunities for global gatherings in exciting locations like Bali and Dubai. Additionally, we offer recognition programs to celebrate your achievements and cashback offers through our Swag app, making it a fantastic environment to kickstart your career.

When answering this question, reflect on your passion for product management and how it aligns with Employment Hero's mission to revolutionize employment. Consider mentioning specific aspects of the company culture that resonate with you, such as their focus on innovation and customer-centric solutions.

Discuss the methods you use for prioritization, such as evaluating each task's impact on customer satisfaction or project goals. Mention the importance of collaboration with your development squad when prioritizing tasks and emphasize your adaptability to changing priorities.

Provide a specific example of a problem you encountered, how you approached it, and what solution you implemented. Focus on your problem-solving process, including gathering data, collaborating with others, and validating the solutions you've proposed, emphasizing the positive outcome.

Highlight skills such as excellent communication, analytical thinking, adaptability, and customer empathy. You might also mention the importance of teamwork, as you’ll be collaborating with developers and stakeholders to deliver exceptional product experiences.

Explain that you view negative feedback as an opportunity for improvement. Describe how you would listen to customers, gather specific details about their issues, and collaborate with your team to develop improvements, ensuring users feel valued in the process.

Discuss various techniques such as surveys, interviews, and usability testing. Emphasize the importance of understanding user needs and pain points and how you plan to incorporate their feedback into your product solutions.

Talk about success criteria such as user satisfaction, performance metrics, and alignment with business goals. Connect this to how you would collect and analyze data post-launch to measure success and inform future feature enhancements.

Mention tools and methodologies that are commonly used in product management, such as JIRA for task tracking, Agile methodologies, or UX design tools like Sketch or Figma. Highlight your willingness to learn and adapt to new tools that Employment Hero might use.

Discuss the critical role of collaboration in product development, such as fostering innovation, improving problem-solving, and ensuring alignment among teams. Provide examples of how collaboration can enhance product outcomes and team satisfaction.

Share your passion for creating solutions that positively impact people and businesses. Talk about specific elements of product management, such as innovation, problem-solving, and the opportunity to work closely with users, that inspire you to pursue this career path.