Salesforce Administrator

As a Salesforce Administrator at Employment Hero, you'll manage the Salesforce Platform, working closely with the Commercial Operations team. Your key responsibilities include capturing business requirements across teams, collaborating on solution design, leading QA and UAT for new projects, maintaining Salesforce instances, optimizing automations for efficiency, and troubleshooting user issues. Additionally, you'll project manage commercial operation initiatives and refine the platform for best practices and scalability.

To be qualified for the Salesforce Administrator role at Employment Hero, you should have a minimum of 4 years of Salesforce Admin or consulting experience and ideally hold an Admin 201 Certification. While not mandatory, certifications in Sales Cloud, Service Cloud, or App Builder are preferred. Strong communication and business partnering skills, along with experience in declarative automations and SF integrated applications, will also be vital for your success in this position.

Employment Hero is dedicated to fostering the professional growth of its Salesforce Administrators by offering access to outstanding learning and development opportunities, along with cutting-edge tools to enhance their skills. The remote-first environment provides flexibility, allowing you to curate your learning path while collaborating with ambitious colleagues who challenge you to achieve your best work. In addition, the company also provides support in terms of project management and change management initiatives relevant to your role.

Working as a Salesforce Administrator in a remote-first environment at Employment Hero means you have the autonomy to manage your time while making a significant impact. This setup emphasizes asynchronous communication, enabling you to collaborate effectively with your team members, regardless of their global location. Employment Hero values independence, enabling you to thrive in a flexible working atmosphere and adapt to project demands seamlessly.

Employment Hero maintains a high-performance culture by setting clear expectations for performance and delivering a supportive environment that encourages growth. The EH Way emphasizes collaboration, accountability, and a results-driven approach, ensuring that as a Salesforce Administrator, you have the support, tools, and metrics necessary to achieve ambitious goals and help the company succeed.

In responding to this question, highlight specific instances where you managed the upkeep of Salesforce instances, detailing the processes you followed for maintenance and optimization. Share any relevant metrics that demonstrate improved efficiency or user satisfaction resulting from your maintenance efforts.

When answering this question, discuss the techniques you use to gather information from stakeholders, such as interviews or surveys. Provide examples of how you translated these requirements into actionable plans for Salesforce projects, focusing on communication and collaboration.

Share your approach to diagnosing and resolving issues within the Salesforce platform. Give examples of past experiences where you successfully identified the root causes of problems and your method for implementing solutions or workarounds systematically.

Discuss your experience in change management and training. Include specific strategies you’ve implemented to facilitate user adoption, such as creating training materials, conducting workshops, and providing ongoing support to ensure a smooth transition.

Provide an overview of declarative automation features, such as Workflow Rules, Process Builder, and Flows. Share examples of how you’ve implemented automations to improve efficiency, reduce manual tasks, and enhance user experience on the Salesforce platform.

Outline your project management strategy, with emphasis on prioritization, task delegation, and timeline management. Discuss any tools you utilize (like Salesforce's Project Management features), and give examples of how you've successfully co-managed various projects.

Highlight the importance of effective communication and relationship-building in cross-functional collaborations. Share specific experiences where you worked with sales, marketing, or support teams to align on Salesforce initiatives, showcasing the outcomes and lessons learned.

Explain how you've led QA and UAT processes for Salesforce projects. Include details on creating test cases, managing user feedback, and ensuring that deliverables meet business requirements. Providing a specific example will strengthen your response.

Discuss any experience you have managing integrations with external systems. Highlight specific challenges - such as data synchronization or performance issues - and your approach to overcoming those challenges, demonstrating your problem-solving skills.

Share your insights into Salesforce trends, focusing on advancements in AI, analytics, and user experience. Explain how you believe these trends will shape the role of Salesforce Administrators and improve organizational effectiveness, using examples to illustrate your point.