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Head of Credit - India

EMPOWER OVERVIEW

Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products: Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed.

This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech.

Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you.

THE EMPOWER WAY

Great Expectations: We come up with bold, audacious goals for ourselves and go all out for impact

Owner Mindset: We give every employee latitude to act independently, make smart choices, and move the business forward

Spirited Debate: We love skeptics and seek counter opinions to challenge our personal assumptions and expand our view

Customer Obsession: We listen to understand, empathize, and create a memorable, rewarding experience for our community

Inclusive Collaboration: We believe diverse teams make the best decisions, and we strive to give diverse voices a seat at the table

No Jerks Allowed: We value our relationships and take the time to build trust and connection and communicate respectfully

WHAT EMPOWER OFFERS

Competitive salary

Generous equity package

Full healthcare benefits

Technology expense reimbursement

Virtual first environment

Empower is looking for an experienced analytics leader to join our fintech startup and own the Credit function for our newly acquired credit business, Nira, in India. Nira offers personal loans mainly to consumers with loan amounts up to Rs. 2,00,000 and terms up to 36 months. Empower is planning to grow Nira by applying its underwriting and credit expertise. Empower’s main business is in the United States with flagship Cash Advance, Line of Credit and Credit Card products. Empower also operates lending businesses in Mexico and the Philippines.

As part of the International Credit and Data Science team, you will develop and iterate on risk models and credit policies that drive underwriting as a competitive advantage for Empower and launch innovative products that solve customer problems. This role will report to Empower’s Head of International Credit and Data Science.

The ideal candidate is driven by a passion for leveraging data and analytics to fuel business growth and improve customer financial well-being. This individual will lead teams and workstreams that seek to understand consumer needs and behaviors and develop solutions to allow Empower to resiliently offer the right products. The right candidate thrives on tackling complex challenges and is proficient in utilizing a wide range of technical tools to achieve impactful outcomes.

How you'll make an impact

  • Develop new credit policies for Empower’s business in India and drive analysis to uncover novel insights that move our business forward

  • Collaborate closely with the Data Science team to influence and use models that solve business outcomes

  • Build out frameworks, infrastructure, and controls to manage credit programs with high quality

  • Work with Empower’s leadership team to build out strategy and growth plans while managing financial outcomes

  • Partner with other credit and data science teams operating internationally and in the US to identify transferable learnings, strategies, and synergies and help implement them.

  • Partner with leaders in product, engineering, marketing, and finance to ensure that the team’s work fits within the larger picture

  • Hire talented team to staff new projects as the business grows

What makes you a great fit

  • Bachelor’s degree in Engineering, Business, Finance, Computer Science, or Mathematics

  • 6+ years of industry experience in data analytics and credit risk management, ideally in APAC

  • Experience leading a team of analysts

  • Ideal candidate location is in APAC, preferably in Bangalore, India

  • Eagerness to learn new tools and analytical methods, staying up to date with innovative trends and new products in the industry

  • Exceptionally strong problem solving and communication with the ability to both get in the weeds and communicate to an executive audience

At Empower, we hire for people that push themselves to understand others and seek out ways to challenge their personal assumptions. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first. We are committed to building a diverse, inclusive, and equitable workspace where everyone (regardless of age, education, ethnicity, gender, sexual orientation, or any personal characteristics) feels like they belong. Even if your experience doesn’t exactly match up to our job description, you should feel empowered to apply regardless!

Empower Finance Glassdoor Company Review
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CEO of Empower Finance
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Warren Hogarth
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Average salary estimate

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What You Should Know About Head of Credit - India, Empower Finance

Empower is on the lookout for a dynamic and experienced Head of Credit for India to spearhead our exciting credit division in the country. As a leading fintech company, Empower is transforming the financial landscape by providing accessible credit solutions through innovative data-driven strategies. In this pivotal role, you will be responsible for developing credit policies and risk models to enhance our newly acquired brand, Nira, which specializes in personal loans. You’ll collaborate with our talented Data Science team and other departments to foster a customer-centric environment while optimizing business strategies. You’ll have the opportunity to lead a passionate team, improve financial literacy, and ultimately create a lasting impact on our clients' financial journeys. With a competitive salary, equity options, and an inclusive company culture, Empower offers a unique chance to grow both your career and our mission of making financial well-being accessible to all. So, if you’re ready to embrace challenges and drive meaningful change in the credit landscape, we want to hear from you!

Frequently Asked Questions (FAQs) for Head of Credit - India Role at Empower Finance
What are the responsibilities of the Head of Credit at Empower?

As the Head of Credit at Empower, you will be responsible for developing and implementing new credit policies for our business in India, driving deep analysis to glean insights that advance our strategies, and working closely with our data science teams to utilize innovative models. You'll also work with our leadership team to formulate growth plans that are aligned with our financial objectives and promote collaboration across different departments.

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What qualifications are needed for the Head of Credit role at Empower?

To be considered for the Head of Credit position at Empower, candidates should possess a Bachelor's degree in Engineering, Business, Finance, Computer Science, or Mathematics. You should also have over 6 years of experience in data analytics and credit risk management, preferably within the APAC region. Experience in leading teams and a strong problem-solving attitude are crucial for this role, along with excellent communication skills.

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What is the work culture like at Empower for the Head of Credit position?

Empower prides itself on a vibrant and inclusive work culture that emphasizes bold goals, collaboration, and consumer focus. We believe in empowering our employees by giving them the autonomy to drive results while valuing diverse perspectives. As a Head of Credit, you will thrive in an environment that encourages spirited debates and creative problem-solving, all while putting our customers at the center of what we do.

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How does Empower support career growth for the Head of Credit?

Empower is committed to fostering a supportive environment for career growth. As the Head of Credit, you will have access to professional development opportunities, diverse projects, and the chance to work alongside industry experts. We believe in promoting from within and providing our employees with the resources they need to succeed, so you’ll have every chance to advance your career while contributing to our mission.

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What makes Empower a competitive workplace for the Head of Credit?

Empower stands out as a competitive workplace due to our commitment to innovation and customer-centric solutions in the fintech space. We offer a robust compensation package, including a generous equity plan and full healthcare benefits. Additionally, being recognized by prestigious entities like Forbes emphasizes our position as a leading employer where you can create substantial impact and foster financial security for our customers.

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Common Interview Questions for Head of Credit - India
Can you describe your experience with credit risk management?

In answering this question, you should highlight your background in credit risk assessment, any specific methodologies you've employed, and successful projects you've led that relate to credit management. Connect these experiences to how they would benefit the Head of Credit position at Empower.

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How would you develop credit policies specific to the Indian market?

Explain your approach towards understanding the unique consumer behavior and financial landscapes in India. Discuss how you would involve data analysis to define and refine policies that reflect local market needs while aligning with Empower's inclusive vision.

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What strategies would you implement to enhance customer financial well-being?

Discuss innovative financial products or educational resources you would develop, emphasizing how they address the specific needs of customers. Illustrate your ability to not just create offerings but also measure their success in contributing to customer satisfaction and growth.

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Can you provide an example of a time you worked with data science teams?

Share a specific instance that showcases your collaboration with data specialists. Highlight the project's goals, your role in bridging business and technical aspects, and the successful outcomes that resulted from this collaboration. Tailor your response to how such partnerships would benefit Empower.

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What challenges do you foresee in expanding Nira's offerings in India?

Address potential regulatory challenges, competition, or cultural factors that might impact the business. Discuss how you would strategically tackle these challenges using data-driven decisions and a customer-first approach, showcasing your foresight and problem-solving skills.

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How do you prioritize and manage competing projects?

Describe your organization and prioritization methods, emphasizing the importance of aligning with strategic goals. Give an example where you effectively managed multiple projects, detailing your decision-making process and how you communicated with stakeholders.

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What metrics would you track to measure credit program success?

Talk about key performance indicators (KPIs) such as default rates, customer satisfaction ratings, and loan growth percentages that you would monitor. Elaborate on why these metrics are important and how they reflect the overall health of the credit business.

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How would you cultivate a strong team as the Head of Credit?

Highlight your approach to recruiting, mentoring, and retaining talent within your team. Discuss how you would create a positive team culture that encourages growth, collaboration, and innovation while ensuring alignment with Empower's values.

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What tools and technologies are you familiar with for credit analytics?

Provide an overview of the analytical tools and platforms you've utilized in previous roles, such as SQL, Python, or machine learning models. Connect this knowledge back to how these tools can enhance Empower's credit program and decision-making.

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Why do you want to work for Empower as the Head of Credit?

Focus on how Empower's mission aligns with your professional values and aspirations. Emphasize the company’s innovative approach and your eagerness to make a meaningful impact in the fintech sector, driving change for both Empower and its customers.

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We’re reimagining the modern-day banking experience to empower young professionals to earn more and crush their financial goals. That mission takes creativity, passion, and drive. The people at Empower are EVERYTHING. Sharp as a whip with a fun-lo...

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Full-time, remote
DATE POSTED
April 11, 2025

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