Assistant Manager - Townsville Area

As an Assistant Manager at ALH Group in the Townsville Area, you will oversee the daily operations of venues such as Kirwan Tavern and Dalrymple Hotel. Your responsibilities include managing staff, ensuring an exceptional guest experience, handling back-of-house administration, and leading training initiatives to develop your team.

For the Assistant Manager role at ALH Group, candidates should have hospitality or retail leadership experience, operational know-how, and excellent customer service skills. Additionally, current RSA, RSG, RMLV, and Approved Manager certifications are required to ensure compliance and operational effectiveness.

ALH Group is dedicated to professional growth, offering tailored training programs and learning opportunities for Assistant Managers. Whether you dream of advancing within the organization or exploring new horizons in the hospitality world, ALH Group provides resources to help you achieve your career aspirations.

Assistant Managers at ALH Group enjoy exclusive discounts across various Endeavour Group brands, health and wellbeing services, and a supportive work environment that prioritizes development. These perks aim to enhance the overall quality of life for our team members.

The Assistant Manager role at Kirwan Tavern is unique due to its vibrant local community atmosphere and the opportunity to lead a passionate team in delivering memorable experiences. Being part of ALH Group means access to a network of support and resources to innovate and grow the business.

In responding to this question, it's vital to communicate how you motivate and support your team. Discuss examples of how you've inspired your colleagues, facilitated training, and promoted open communication to foster a collaborative work environment.

When answering this question, showcase your excellent customer service skills. Discuss the situation, your approach to resolving the issue, and the positive outcome that followed, emphasizing your commitment to guest satisfaction.

Explain your strategy for managing time and tasks effectively, perhaps by utilizing systems for prioritization and delegation. Discuss how maintaining a calm demeanor and focus on team collaboration can lead to efficiency during peak times.

This is a chance to highlight your commitment to team development. Discuss specific training programs you have implemented, how you've set performance goals, and how you measure the success of your team's development.

Respond with enthusiasm, laying out your process for gathering team input, researching guest preferences, and creatively implementing new ideas. Emphasize the importance of continuous improvement in guest satisfaction.

Provide a specific example showcasing your analytical skills and strategic decision-making. Discuss sales strategies, promotions, or operational improvements you implemented to drive revenue effectively.

Demonstrate your understanding of responsible service of alcohol (RSA) and gaming (RSG) laws. Discuss training programs you've executed or compliance-checking systems you’ve established to maintain a safe and legal operating environment.

Share your passion for creating memorable experiences for guests. Discuss your love for teamwork, building relationships, and the rewarding nature of the hospitality industry that pushes you to perform your best every day.

Use this question to highlight your conflict resolution skills. Discuss your approach to mediating disagreements, encouraging open dialogue, and finding common ground based on mutual respect.

Be honest about the realities of the role while showcasing your readiness to take on challenges. Discuss aspects like high-pressure situations or staffing issues, and explain your proactive strategies for overcoming them.