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Client Success Manager

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. As a Client Success Manager, you will own the client relationship and help them achieve their goals by managing the launch of our platform and programs.

Skills

  • Communication skills
  • Project management
  • Analytical thinking
  • Client relationship building

Responsibilities

  • Be a Client Success advocate managing program launches.
  • Help clients achieve their goals and manage expectations.
  • Communicate key results and facilitate meetings with clients.
  • Develop knowledge of demand management and products.

Education

  • BS or BA degree (preferred)

Benefits

  • 100% paid medical for employees
  • 401(k) with employer match
  • Flexible schedule
  • Paid parental leave
  • Education assistance program
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$105000 / YEARLY (est.)
min
max
$90000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Client Success Manager, EnergyHub

Are you ready to make a difference in the world of renewable energy? Join EnergyHub as a Client Success Manager and help usher in a clean, distributed energy future! In this fully remote position, you'll be the main driver behind effective client engagement, ensuring our utility partners not only meet their goals but thrive. You’ll take charge of launching new programs and develop lasting relationships that strengthen our clients' trust in both our products and services. With your knack for multitasking and keen attention to detail, you will juggle various project components while keeping a laser focus on client needs. Your role will involve not only facilitating seamless operations but also acting as a trusted advisor, with a commitment to mastering and guiding clients through their energy management objectives. You will be expected to deliver clear, insightful communication and data-driven insights that resonate with both technical and non-technical audiences. This position offers a unique chance to explore a blend of project management and client relationship building within an innovative cleantech environment. Plus, you’ll be part of a team culture that values collaboration, growth, and fun, all while making a positive climate impact. If you have relevant experience in renewable energy or utilities and are ready to embrace new challenges, EnergyHub is eager to welcome someone as enthusiastic as you to our dynamic team.

Frequently Asked Questions (FAQs) for Client Success Manager Role at EnergyHub
What are the main responsibilities of the Client Success Manager at EnergyHub?

As a Client Success Manager at EnergyHub, your key responsibilities include managing client relationships throughout the lifecycle of their engagement, overseeing the launch and execution of programs, and serving as the ultimate advocate for client needs. You will collaborate with various internal teams to ensure that client goals are prioritized. You will also communicate complex technical information clearly and creatively problem-solve to address any operational hurdles that come up.

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What qualifications do I need to apply for the Client Success Manager position at EnergyHub?

EnergyHub seeks candidates with a background in renewable energy, utilities, or related fields. Strong communication skills and experience in project management are essential for the Client Success Manager role. Candidates should also exhibit an understanding of data analysis, possess the ability to manage multiple projects concurrently, and have a proven track record of building strong client relationships.

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How does EnergyHub support the professional growth of its Client Success Managers?

At EnergyHub, professional growth is a top priority. As a Client Success Manager, you will be empowered to take on responsibilities right away, allowing you to gain hands-on experience. The team values collaboration and learning, providing opportunities for you to work closely with executives and gain expertise across various business areas, ensuring you’re always enhancing your skill set.

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What types of software products will the Client Success Manager work with at EnergyHub?

In your role as a Client Success Manager at EnergyHub, you will engage with a variety of software products that focus on demand management, distributed energy resources (DERs), and IoT technologies. Developing an understanding of these tools will be crucial, as you'll be training client teams on how to effectively utilize them for enhanced program outcomes.

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What is the team culture like at EnergyHub for a Client Success Manager?

EnergyHub boasts a vibrant team culture where collaboration, fun, and personal well-being are emphasized. As a Client Success Manager, you can expect a supportive environment with a focus on camaraderie, including team outings and celebratory events. The company values how employees feel every day, ensuring work-life balance while striving for a positive impact on the climate.

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Common Interview Questions for Client Success Manager
How do you define success in the role of a Client Success Manager?

Success in a Client Success Manager role can be measured through client satisfaction, effective communication of strategies, and the achievement of program goals. It’s important to emphasize your commitment to understanding client needs and helping them achieve wanted outcomes.

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Describe a time when you turned a dissatisfied client into a pleased one.

To answer this question effectively, highlight a specific instance that showcases your proactive communication skills and problem-solving abilities. Focus on the steps you took to understand the client's concerns and how you adapted your approach to address those issues, ultimately restoring their trust.

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How do you manage multiple high-stakes projects simultaneously?

Talk about your project management techniques, such as setting priorities, utilizing project management tools, and regular check-ins with stakeholders. Illustrate how you balance competing deadlines while maintaining high standards of client service.

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What strategies do you use for nurturing client relationships?

Emphasize the importance of consistent communication, active listening, and understanding your client's unique needs. Mention techniques like regular check-ups and feedback loops to ensure they feel valued and heard.

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How would you handle a situation where a client’s expectations are unrealistic?

Explain the importance of clear communication in setting realistic expectations. Describe how you would have an honest yet tactful conversation to ensure the client understands the feasibility of their goals while working together to find a compromise.

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Can you give an example of a time you solved a complex problem for a client?

Use the STAR method (Situation, Task, Action, Result) to provide a clear and concise example. Focus on your analytical thinking and creativity in developing a solution, along with the positive outcome achieved for the client.

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What’s your approach to communicating technical information to clients?

Discuss your ability to tailor your communication style to your audience, ensuring that you break down complex concepts into easily understandable terms. Highlight the importance of using visual aids or analogies to help convey your message.

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How do you prioritize tasks when managing a client program?

Explain your systematic approach to assessing tasks based on urgency and impact. Share examples of how you use tools and processes to ensure nothing slips through the cracks while maintaining clear communication with clients.

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Why do you want to work for EnergyHub as a Client Success Manager?

Speak passionately about your alignment with EnergyHub’s mission to promote clean energy and your enthusiasm for contributing to this innovative space. Mention your eagerness to contribute to a team culture that celebrates growth and collaboration.

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What do you believe are the most important qualities for a Client Success Manager?

Highlight qualities like empathy, strong communication skills, problem-solving abilities, and a proactive mindset. Discuss how these traits help in delivering exceptional client experiences and achieving program success.

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Growth & Learning
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Inclusive & Diverse

EnergyHub is the leading grid-edge DERMS provider. Utilities rely on EnergyHub's Mercury DERMS platform to manage all distributed energy resources to serve grid and market objectives. EnergyHub works with over 60 utilities nationwide to manage mor...

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TEAM SIZE
SALARY RANGE
$90,000/yr - $120,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 13, 2025

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