Workforce Management Analyst

As a Workforce Management Analyst at Enterprise Mobility in St. Louis, your primary responsibilities will include analyzing and interpreting data using workforce management applications to create accurate staffing forecasts. You'll collaborate with management levels to understand business needs, evaluate actual volumes compared to forecasts, and make adjustments to enhance both productivity and customer satisfaction. Additionally, keeping an eye on real-time work queues and proactively suggesting changes to the scheduling plan will be crucial to ensuring optimal staffing levels.

To be considered for the Workforce Management Analyst position at Enterprise Mobility, you'll need to have a minimum of two years of Workforce Management experience along with a Bachelor's degree in related fields such as Business Administration, Mathematics, or Data Analytics. It's also important that candidates live in Missouri and have the ability to travel to the St. Louis office at least three times a week.

As a Workforce Management Analyst at Enterprise Mobility, you will thrive in a hybrid work environment. This means you'll spend three days a week in our St. Louis office while enjoying the flexibility of working remotely for the remaining days. The office atmosphere is collaborative and dynamic, with a focus on ensuring that your contributions positively impact the team's operations.

The starting salary for the Workforce Management Analyst role at Enterprise Mobility is set at $61,000 per year. Compensation may vary based on factors including your experience, education, location, and skill set, ensuring a fair and competitive pay structure.

Joining the Enterprise Mobility team as a Workforce Management Analyst comes with a robust benefits package that includes paid time off, health, dental, and vision insurance, life insurance, and a 401(k) retirement plan with a company match. Additionally, employees who are scheduled for 30 or more hours have access to a range of employee discounts on services such as car rentals and purchases, along with educational assistance opportunities.

In an interview, it's essential to convey your analytical skills. Discuss how you utilize various workforce management tools and techniques to gather data. Mention specific metrics you focus on, such as call volume trends or staff productivity rates, and explain how you translate this data into actionable staffing plans.

When answering this question, illustrate your thought process. Talk about tools you use for forecasting and how you weigh different factors, such as historical data, seasonal trends, and unexpected changes, to prioritize staffing needs effectively. It's beneficial to showcase both your analytical and critical thinking skills.

Use the STAR method (Situation, Task, Action, Result) while outlining an example. Describe a specific instance where your analysis of data revealed a need for a scheduling adjustment, detail the steps you took to implement these changes, and highlight the positive results in terms of productivity or customer satisfaction.

This question gives you an opportunity to highlight your technical expertise. Discuss any workforce management systems you've worked with, describing how you've utilized them for data analysis, forecasting, and reporting. If you have experience with any specific software used at Enterprise Mobility, mention that too.

Discuss your communication and interpersonal skills here. Explain how you engage with team members to identify conflicts, offer solutions, and ensure that scheduling changes are communicated clearly. Emphasize the importance of teamwork and collaboration in resolving conflicts.

Select a specific challenge, describe the forecasting issue, and explain how you tackled it using your analytical skills. Discuss the process of identifying the problem, gathering data, and implementing solutions. Highlight any lessons learned from that experience.

When discussing KPIs, emphasize the ones that align with the goals of the Workforce Management Analyst role. Talk about metrics like service level, occupancy rate, and adherence to schedule, and explain why these are important for ensuring optimal team performance.

Show your dedication to professional growth by discussing how you stay informed about the latest trends and best practices in workforce management. This could involve participating in workshops, webinars, or following industry leaders and publications to bring innovative ideas back to your team.

Talk about effective time management and organizational strategies that you employ during busy periods. Discuss how staying calm under pressure, prioritizing tasks, and preparing in advance for peak times can help maintain productivity and team morale.

Share your passion for data analysis and workforce efficiency in this answer. Discuss how helping a team achieve its goals, improving efficiency, and contributing to superior customer service are significant motivators in your role as a Workforce Management Analyst.