IT Specialist - W2 Only
- Lead installation repair and upgrade of computer hardware.
- Lead troubleshooting of hardware and software issues.
- Develop and present training on hardware and software packages.
- Lead preventative IT/Network maintenance process and procedures.
- Problem solve with Corporate IT Infrastructure team issues related to installation, maintenance and repair of network and phone resources.
- Resolve any issues in Audio Visual (AV) enabled spaces to complete resolution, including coordination with AV integration partners on hardware warranty, control system programming, or cabling issues.
- In collaboration with AV integration partners lead the design and implementation of corporate AV standards in any corporate office relocation, remodel, or expansion.
- Lead acceptance testing for any AV integrated control system for all new installations, moves, or changes.
- Lead the installation of basic, standard, AV spaces when schedule or cost prohibits use of AV integration partner.
- Develop and maintain business relationships with regional office staff and management for feedback/user integration.
- Lead IT processes for daily activities as defined by Corporate IT including asset management activities and IT inventory management.
- Lead asset management tasks by completing appropriate documentation, maintaining inventories of active equipment, and providing for disposition of returned technology assets.
- Provide support for customers in all Client's locations via phone, video, e-mail, and in-person to resolve.
- Resolve incidents assigned from other IT groups or non IT sources.
- Provide AV support during presentations and company-sponsored events.
- Provide setup and execution of video conferences.
- Responsible for ensuring revenue and customer satisfaction goals are met.
- Lead the development of cost proposals and qualification statements to achieve stated targets and standards for financial performance.
- Provide leadership, guidance and instruction to the department.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Bachelor Degree in Computer Science, Information Technology, or related degree and 8 years experience required or applicable years of experience may be substituted for degree requirement.
- This position requires a self starter with a bias for proactive initiative, excellent follow through on tasks, strong oral and written communication skills, strong interpersonal skills, and an ability to clearly communicate to all levels of employees, management and clients.
- Technical expertise in desktops, workstations, laptops and other IT peripheral devices required.
- Must be knowledgeable in LAN/WAN environments and possess expert problem-solving and troubleshooting skills.
- Excellent audio visual skills, including issue troubleshooting abilities.
- Excellent written and verbal communication skills.
- Strong analytical and problem solving skills.
- Proficient computer skills including Microsoft Office suite.
- Microsoft A+ certification preferred.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document.
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As an IT Specialist with leading responsibilities, you’ll be at the forefront of delivering top-notch audio services and innovative Information Technology solutions for our diverse clientele across the United States. You'll embody a spirit of teamwork and dedication, always placing customer needs at the center of what you do. This role requires hands-on experience in overseeing the installation, repair, and upgrade of computer hardware and software while consistently providing technical advice and support to our valued employee-owners. You’ll also be leading the charge in developing and presenting training sessions on various IT packages. With a focus on preventative maintenance, you'll collaborate closely with our Corporate IT Infrastructure team to address any issues that may arise. From resolving problems in audio-visual spaces to implementing corporate AV standards during office changes, your contribution will be invaluable. You will maintain strong relationships with regional office staff for feedback and innovation. To meet our customer satisfaction goals, you will also handle revenue-building proposals and ensure smooth communication across all levels of the company. An IT Specialist here is proactive, detail-oriented, and is expected to lead with both technical expertise and excellent interpersonal skills. This role offers an exciting opportunity to work at the heart of technology solutions within the Oil & Gas sector, all while enjoying the benefits of being an employee-owner. If you have a Bachelor’s degree in Computer Science or related fields and a wealth of experience under your belt, we would love to hear from you!
EPMA have been made aware that certain companies are sending out spam emails claiming to be selling data relating to EuroPM2018. Any information claiming to be held by these such companies should be assumed as spam and any emails received from suc...
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