Sr. GTM Business Partner, Customer Experience (CX)

As a Sr. GTM Business Partner for Customer Experience at Everlaw, you will work closely with CX leaders to provide insights into business performance, manage customer retention programs, and develop reporting and analytics to improve processes. You will also prioritize and manage the analytics roadmap, execute transformational projects, and serve as a trusted advisor to enhance the effectiveness of the customer success teams.

To qualify for the Sr. GTM Business Partner role at Everlaw, candidates should possess over 7 years of experience in customer success, sales operations, or strategy, with a strong foundation in data analytics. Additionally, effective communication skills, ability to drive cross-functional projects, and a strategic mindset are critical for success.

Everlaw is committed to the professional growth of its employees, including Sr. GTM Business Partners. We offer annual learning and development stipends, regular career check-ins, and opportunities for mentorship, ensuring that team members are continually supported in their professional journeys.

The company culture at Everlaw is vibrant, open, and highly collaborative. As a Sr. GTM Business Partner, you'll join a team that values passion and integrity, encouraging innovative thinking while working towards the common goal of promoting justice through technology.

Yes! The Sr. GTM Business Partner role at Everlaw offers a hybrid work schedule with in-office requirements Monday through Thursday and the option to work remotely on Tuesdays and Fridays. This flexibility allows for a balanced work-life environment.

In answering this question, emphasize specific examples where you've used data to drive decisions or improve customer retention. Discuss tools you've utilized for data analysis, as well as how you've translated insights into actionable strategies that benefited your team.

Focus on processes you've assessed and improved in previous roles. Share detailed examples of specific changes you made, the challenges you faced, and how these optimizations led to measurable improvements in team performance and customer satisfaction.

Discuss your approach to project management, including your methods for assessing project urgency and impact. Highlight experiences where you've successfully managed resources and kept teams aligned, emphasizing communication and adaptability.

Provide insights into the tools you're proficient with and discuss how you've leveraged them for data analysis in past roles. Mention specific projects where these tools led to insights that improved customer engagement or retention metrics.

Highlight your approach to tailoring communication styles based on the audience, specifically for executive leadership. Discuss strategies you've used to ensure clarity and effectiveness in conveying complex data and recommendations.

Provide a comprehensive example of a transformational project, detailing your role from conception to execution. Be sure to highlight key metrics or results that demonstrate the project's success and its impact on the overall business.

Discuss the steps you take to design and implement customer scoring models. Highlight the importance of identifying relevant metrics and how these models inform overall business strategies and customer success initiatives.

Reflect on your passion for enhancing customer experiences and how this aligns with Everlaw's mission. Discuss what excites you about working in a role that influences customer success and strategic growth in a thriving company.

Share a specific instance of dealing with uncertainty in a project context. Highlight your approach to clarify goals, involve stakeholders, and create action plans that addressed the ambiguity effectively.

Discuss your commitment to continuous learning, including professional networks, online courses, webinars, or industry events you engage with. Highlight how staying informed informs your strategies and keeps your approach innovative.