Key Account Manager

As a Key Account Manager at Evoplay, you will act as the trusted advisor to our existing customers, managing everything from game launches to marketing activities. Your role involves regular communication with clients, problem resolution across various issues—be it technical, management, or financial. Additionally, you'll be responsible for conducting market analysis and providing the Account Team Lead with reports on your results, all while representing Evoplay at events and exhibitions.

To be considered for the Key Account Manager role at Evoplay, candidates should have at least 1 year of experience as a B2B Account Manager in either the IT or iGaming industry. Proficiency with tools like Jira, CRM systems, and Google applications is essential, as well as strong analytical skills and a fluent command of English. Excellent communication abilities and a drive to exceed targets will set you apart.

At Evoplay, professional growth is at the heart of our culture. As a Key Account Manager, you will have direct access to C-level executives, allowing you to suggest new business ideas and contribute to significant changes. Moreover, we provide resources like a corporate psychologist to support your well-being and flexible working hours to help you maintain a balanced lifestyle while excelling in your career.

The work environment for a Key Account Manager at Evoplay is dynamic and ever-evolving. You’ll work in a collaborative team of passionate individuals who share your enthusiasm for technology and entertainment. The iGaming industry is exciting and fast-paced, providing a great opportunity for those who enjoy continual learning and adaptation amidst challenges.

A career as a Key Account Manager at Evoplay is filled with growth opportunities. You’ll gain extensive experience in managing key accounts within the exciting iGaming market, enhancing your skills in communication, problem-solving, and market analysis. Your contributions will be pivotal to our success, and with our supportive culture, you’ll have plenty of chances to advance in your career.

Provide specific examples of key accounts you've managed, focusing on challenges faced, strategies employed, and any measurable outcomes. Tailor your response to highlight your analytical skills and ability to foster client relationships, ensuring you convey your understanding of the iGaming landscape.

Share your approach to organization, such as utilizing tools like Jira or CRM systems to track tasks and deadlines. Explain how you assess the urgency and importance of each account's needs and how that shapes your daily or weekly priorities.

Use the STAR method (Situation, Task, Action, Result) to clearly outline the issue faced, your specific role in addressing it, the actions you took, and the positive outcome achieved, focusing on teamwork and communication skills.

Discuss key performance indicators such as client satisfaction scores, retention rates, or revenue growth. Emphasize your analytical mindset and ability to leverage data to refine strategies and drive business results.

Explain the importance of regular communication and transparency in building relationships. Share specific strategies you employ, like understanding their business challenges, providing tailored solutions, and maintaining a proactive approach to support.

Demonstrate your commitment to professional development by mentioning how you consume industry reports, join webinars, and connect with peers in the field. Convey your enthusiasm for continuous learning and adapting to industry changes.

Discuss your open-minded approach to constructive criticism and how you view feedback as an opportunity for growth. Share examples of how you've implemented feedback to improve service delivery or client satisfaction.

Reflect on a specific situation where market dynamics shifted unexpectedly, articulating how your adaptability and problem-solving skills helped your team navigate through challenges, and ultimately led to success.

Share your passion for building strong client relationships and your drive to see your clients succeed. Explain how meeting and exceeding targets in a fun and dynamic industry keeps you inspired and engaged.

Express your admiration for Evoplay's innovative contributions to the iGaming industry and how the company's mission aligns with your professional goals. Highlight your enthusiasm for the collaborative culture and values shared by the team.