Audit Coordinator I - Provider Relations Coordinator - Inbound

As an Audit Coordinator I - Provider Relations Coordinator at EXL Health, your main responsibilities include managing inbound provider calls, logging details, and resolving issues effectively. You will also be expected to respond to internal and external emails, monitor voicemails, assist providers with portal navigation, and escalate unresolved issues to management. This role requires excellent communication skills and a commitment to upholding HIPAA and confidentiality regulations.

To qualify for the Provider Relations Coordinator position at EXL Health, candidates should have a high school diploma or equivalent and prior customer service or high-volume call center experience. Although healthcare experience is a plus, it is not mandatory. Strong verbal and written communication skills, organizational abilities, and proficiency in Microsoft Office are essential for success in this role.

Yes, the Provider Relations Coordinator position at EXL Health is fully remote, allowing you the flexibility to work from anywhere in the U.S. This setup promotes a healthy work-life balance while you contribute to a fast-paced and collaborative team environment.

EXL Health emphasizes professional growth and development for Provider Relations Coordinators. The company offers comprehensive training, a mentorship program, and unlimited career advancement opportunities, ensuring that you have the tools and guidance necessary to succeed and progress within the organization.

New hires at EXL Health can expect comprehensive training that encompasses in-depth knowledge of provider relations and healthcare operations. Additionally, there’s a mentorship initiative in place that pairs you with experienced colleagues to provide guidance and support during your onboarding process.

When dealing with high call volumes, it's essential to prioritize tasks effectively. I would use organizational skills to log caller details promptly and categorize issues based on urgency, ensuring that providers receive timely responses while maintaining quality standards in our service.

Certainly! I approached the situation by listening actively to the provider's concerns, empathizing with their frustrations, and asking clarifying questions to understand the issue fully. I then collaborated with relevant teams to facilitate a solution and followed up with the provider to ensure their satisfaction.

To ensure HIPAA compliance, I make it a priority to stay informed about the latest regulations and best practices. I would avoid discussing sensitive information in public spaces and ensure that all communications, whether verbal or written, are secure and confidential.

I am genuinely passionate about healthcare and helping providers improve their experiences. Working at EXL Health appeals to me because of the company’s commitment to professional growth and creating a meaningful impact in the industry, aligning perfectly with my values and career goals.

I utilize task management tools and prioritize tasks based on deadlines and importance. Effective organization, along with regular check-ins on progress, allows me to handle multiple responsibilities efficiently without compromising quality.

I am proficient in Microsoft Office, particularly Excel and Outlook, and familiar with various customer support software. I quickly adapt to new technologies and am comfortable learning other programs that streamline provider communication and issue resolution.

I am open to constructive feedback and aim to learn as much as possible through both formal training and informal mentorship. I value the insights from experienced colleagues and actively seek their guidance to enhance my skills in the Provider Relations role.

Excellent provider relations stem from effective communication, empathy, and reliability. Building trust requires being transparent, responsive to inquiries, and consistently providing accurate information. This fosters a supportive environment for providers, ultimately enhancing their experience.

I would calmly listen to the provider’s concerns, acknowledge their feelings, and clarify the misunderstanding with clear communication. It’s crucial to empathize with their position and work collaboratively to find a resolution while ensuring their needs are met moving forward.

One of the most challenging aspects is managing provider expectations, especially in urgent situations. It requires balancing effective communication with problem-solving skills to ensure that I address their concerns promptly while also adhering to company policies.