Internal Communications Lead, CA Hybrid

The Internal Communications Lead at Experian is responsible for enhancing employee engagement through strategic communication initiatives. You will partner with senior leadership to create impactful messaging, manage internal events, and develop compelling content tailored to our diverse workforce. Your role will include overseeing HR and corporate function communications, tracking engagement metrics, and implementing innovative strategies to keep our North America employees well-informed and connected.

To qualify for the Internal Communications Lead position at Experian, candidates should have at least 8 years of experience in internal communications or public relations. Essential skills include strong writing and content creation abilities in AP style, experience executing large-scale employee events, and familiarity with HR, finance, and technology communications. Proficiency in digital communication tools and experience monitoring communication effectiveness are also valuable assets.

Experian values strong employee engagement and achieves this through well-crafted internal communications that promote transparency and collaboration. The Internal Communications Lead will implement initiatives such as live CEO events, team showcases, and engaging digital content on platforms like Microsoft Teams to enhance visibility and foster a connected workforce. By continuously tracking participation and feedback, our communications team aims to refine strategies that resonate with all employees.

As the Internal Communications Lead at Experian, you'll manage various events designed to strengthen employee engagement and leadership visibility. This includes coordinating live presentations with the North America CEO and organizing campus activations such as the CM Thursday Collaboration Series, which fosters collaborative discussions among employees. You’ll also handle virtual events aimed at connecting remote teams, ensuring all employees have the opportunity to engage with company leadership and one another.

Experian is recognized as one of the World's Best Workplaces, making it an inspiring environment for an Internal Communications Lead. The company emphasizes a people-first culture, offering flexible working arrangements, comprehensive benefits, and a commitment to diversity, equity, and inclusion. You will have the chance to impact the company’s internal narrative, shaping a connected and engaged workforce while benefiting from ongoing professional development and career growth opportunities.

When discussing past experiences, highlight specific campaigns or initiatives you implemented that effectively increased employee engagement. Mention any metrics you tracked and how they demonstrated success. Emphasize your collaborative approach with leadership and tailoring messages to different audiences.

Explain how you develop and maintain an editorial calendar and collaborate closely with various departments to achieve message alignment. Discuss your experience in creating style guides, templates, and communication protocols that help unify voice and messaging.

Discuss your approach to using data and analytics to measure communication effectiveness. Talk about specific tools or methodologies you’ve used to gauge employee engagement, satisfaction, or knowledge retention, and how you adjust strategies based on these insights.

Share an example where you successfully planned and executed an internal event, detailing its objectives, planning process, attendee engagement, and overall impact. Highlight any specific challenges you overcame during the event or feedback from participants.

Address your understanding of audience segmentation and how you tailor communications for different employee groups. Provide examples of how you adjust your tone, content, and delivery methods based on the audience's preferences and needs.

Express your commitment to professional development by mentioning resources you follow, such as industry publications, webinars, or conferences. Discuss how you apply new trends or tools to improve your internal communication strategies.

Talk about your process for gathering insights from the CEO to shape the message, emphasizing the importance of authenticity and clarity. Detail how you would consider the audience's perspective and the key messages that align with the company's vision.

Mention specific tools you've used, such as Microsoft Teams, email newsletters, intranet platforms, or internal social media networks. Discuss how you leverage these tools to enhance engagement and facilitate two-way communication within the organization.

Show your openness to feedback by discussing how you gather and address criticism as a constructive tool for improvement. Provide an example of how you’ve adjusted a communication strategy based on employee input to foster collaboration and transparency.

Articulate your admiration for Experian's commitment to diversity, employee engagement, and innovation. Discuss how your values align with the company's mission and how your skills and experiences position you to make a positive impact on the internal communications landscape.