Senior Account Manager - job 1 of 2

As a Senior Account Manager at Experian, your key responsibilities include coordinating new partner onboarding, managing ongoing account operations, and optimizing partner programs to drive revenue growth. Your role will involve building and nurturing long-term relationships with financial partners, ensuring compliance with marketing guidelines, and collaborating with various teams within Experian to support and enhance the partner experience.

To be considered for the Senior Account Manager role at Experian, candidates should have 5+ years of relevant experience in financial lead generation account management, specifically within personal loans marketing, account origination, or portfolio management. Strong project management skills, data analysis experience, and the ability to develop account optimization strategies are also essential for success in this position.

Experian places a strong emphasis on employee development for Senior Account Managers through a people-first approach that includes training programs, mentorship opportunities, and a focus on wellness and work-life balance. Employees are encouraged to pursue their professional goals, allowing for career advancement and growth within the company.

The work environment for a Senior Account Manager at Experian is flexible and supportive. Employees have the choice of working hybrid, remote, or in-office, fostering a healthy work-life balance. Experian is committed to creating an inclusive culture that celebrates diversity, and provides a collaborative space where innovation thrives.

Experian offers a competitive compensation package for Senior Account Managers that includes bonuses, medical, dental, and vision benefits, a matching 401K, and flexible time off policies, including vacation, sick leave, and volunteer time off. Employees can also enjoy a variety of wellness programs and professional development opportunities.

When discussing your experience, highlight specific metrics that demonstrate your impact in managing financial lead generation partnerships. Showcase your ability to analyze data to drive decisions and provide examples of successful growth strategies you implemented.

Building relationships requires effective communication and understanding partner needs. Discuss your relationship-building techniques, such as regular check-ins, feedback sessions, and proactive problem-solving, to ensure a mutually beneficial partnership.

Share your methods for evaluating account performance, identifying areas for improvement, and collaborating with partners on optimization plans. Emphasize your ability to align partner goals with Experian's priorities through data-driven strategy development.

Discuss your organizational skills and time-management tactics, such as using project management tools, setting clear milestones, and delegating tasks when possible. Illustrate how these strategies lead to successful outcomes in multiple account management.

Explain your methods for utilizing data analysis to inform decisions, track account performance, and derive insights about market trends. Providing examples of how data analysis led to successful outcomes can help illustrate your expertise.

Use the STAR method (Situation, Task, Action, Result) to outline a specific challenging scenario. Highlight your problem-solving skills and ability to maintain composure while finding a resolution that satisfies all parties involved.

Essential skills include strong communication, analytical thinking, relationship-building, project management, and negotiation skills. Be prepared to give examples of how you have applied these skills in relevant scenarios.

Discuss your understanding of the importance of compliance and share strategies you've employed to ensure adherence to guidelines such as conducting regular reviews and fostering communication between partners and internal teams.

Share a detailed example of a project you managed, articulating the planning, execution, and evaluation phases. Highlight your project management skills and ability to engage stakeholders throughout the process.

Show your enthusiasm for Experian’s mission and culture. Reflect on how your career goals align with the opportunities presented by the role and the company’s commitment to innovation and diversity.