Senior Sales Engineer, Remote

As a Senior Sales Engineer at Experian, your primary responsibilities include leading technical discussions with prospective clients, creating detailed solution proposals, and conducting platform demonstrations. You'll be expected to understand client needs and translate them into practical system integrations, ensuring a smooth transition from sales to implementation. Additionally, you'll collaborate with cross-functional teams to maintain updated documentation of workflows and client integrations.

To qualify for the Senior Sales Engineer position at Experian, candidates should have at least 5 years of experience in a client-facing technical role, with 4+ years focused on enterprise software pre-sales. A technical background, such as a degree or certification, and expertise in SaaS platform technologies, business process design, and API integration are essential for this role. Strong communication and problem-solving skills are also crucial to success.

Experian is committed to the career development of its employees, including Senior Sales Engineers. With a focus on a work-life balance and diversity, the company offers numerous opportunities for learning and growth, such as training sessions, mentorship programs, and attendance at workshops and conferences. Employees are encouraged to seek advancement within the company and develop new skills to stay updated with technology trends.

A typical day for a Senior Sales Engineer at Experian involves collaborating with sales and product teams to prepare for client meetings, presenting platform demos, and developing custom integration solutions. You'll spend time updating internal documentation and client information while coordinating with the Client Delivery team to ensure a seamless transition for new clients. Regular pipeline reviews and strategic discussions with management are also a part of the daily routine.

Experian provides a competitive benefits package for Senior Sales Engineers, including a robust compensation plan, medical, dental, and vision insurance, and a matching 401K. You'll enjoy a flexible work environment, options for remote work, and generous time off policies, including volunteer time and paid holidays. The company fosters a supportive culture that prioritizes employee well-being and recognition.

When answering this question, focus on your hands-on experience with various SaaS applications, emphasizing specific platforms you've worked with. Discuss any technical challenges you've overcome during integrations, your understanding of cloud-based solutions, and how you collaborated with clients to tailor solutions that met their needs effectively.

Begin by noting the importance of listening to client needs and asking clarifying questions. Explain that you start discussions by articulating how your product can address their pain points. Use examples of past successes to showcase your capacity for translating technical jargon into client-friendly language, ensuring they feel informed and confident in your solutions.

Discuss your proactive approach to professional development. Mention resources like online courses, webinars, and industry conferences you attend. Highlight how you stay engaged with tech communities and follow relevant publications to continue learning about emerging trends that may benefit your role as a Senior Sales Engineer.

Share a specific instance where you successfully led a technical implementation, detailing the steps you took from initial discussions to project closure. Emphasize your role in coordinating with various teams, your problem-solving skills during challenges, and how you managed client expectations throughout the process.

Explain your method of addressing objections by first empathizing with the client's concerns. Then, provide evidence or examples of how other clients successfully resolved similar concerns. Focus on your ability to customize features or highlight upcoming enhancements that align with their requirements.

Detail your hands-on experience with API integrations, including any specific technologies you've used. Explain how you approached designing and implementing API solutions for clients, discussing challenges faced and how you overcame them. Highlight the positive impact your integrations had on client operations.

Talk about your prioritization strategy, such as using project management tools to track requests and deadlines. Discuss your methods for breaking down larger projects into manageable tasks, setting clear timelines, and maintaining ongoing communication with clients to ensure their needs are met on time.

Describe how you would maintain open communication and continue to provide value, such as offering additional insights or proposing trial periods to reduce their perceived risk. Highlight your commitment to understanding their decision-making process and ensuring they have all the necessary information to make confidence in their choice.

Set the stage by briefly describing the client and their needs, then walk through your demo structure. Focus on how you tailored the presentation to address their unique challenges and the outcome. Discuss the feedback received and how it validated your approach, reinforcing the impact of effective demos.

Here, you can mention specific tools like CRM software that you use for documenting client interactions. Discuss the importance of keeping accurate records and how this aids in tracking progress and facilitating future discussions. Highlight how organized documentation contributes to smoother transitions during the implementation phase.