Job details

Sales Associate

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Overview

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Express

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you.

The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Store Name

Los Cerritos

Responsibilities

Express is seeking a Retail Sales Associate to join our team.

The Sales Associate is responsible for providing a great in-store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, etc.

Key Responsibilities

Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
Follow company policies and procedures to ensure the safety of all our associates and customers.
Assist with product launch changes according to company SOP.
Provide a Great Customer Experience
Deliver on all aspects of the customer experience model.
Process transactions quickly and accurately reducing the customers wait time.
Positively resolve customer service-related issues as they arise and determine resolution or escalate further – communicate allissues and resolutions to Store Management.
Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

Education: High School or Equivalent
Years of Experience: 0-2 of relevant job experience - minimum 6 months
Proficient in use of technology (iPad, registers)
Meets defined availability criteria, including nights, weekends and non-business hours
Meets physical requirements

Critical Skills & Attributes

Previous retail experience preferred
Customer service skills and ability to interact with customers
Strong verbal and written communication skills specifically with customers, sales leadership team and associates
Demonstrated collaborative skills and ability to work well within a team

Benefits and Compensation

PHOENIX offers a range of benefits to help protect full-time associate’s health and long-term financial security including:

Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads

For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.

Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Pay Range

$16.50 - $23.10 per hour

Closing

If you would like to know more about the California Consumer Privacy Act click here.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.

Average salary estimate

$41244 / YEARLY (est.)

min

max

$34320K

$48168K

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What You Should Know About Sales Associate, Express

At PHOENIX Retail, we are on the lookout for a dynamic Sales Associate to join our vibrant team at our Los Cerritos location. As a part of the Express family, you'll immerse yourself in a lively retail environment where your primary goal will be to make every customer's shopping experience fabulous! Your duties will include keeping our sales floor clean and organized, assisting customers with their inquiries, and ensuring an efficient checkout process. We’re about creating connections and providing exceptional service that keeps customers coming back. This also means you’ll play a key role in stocking merchandise and launching new products, all while fostering a friendly and helpful atmosphere. With a focus on teamwork and ensuring adherence to company policies, you’ll team up with fellow associates and store management to address customer needs effectively. Whether you’re a budding retail expert or have a bit of experience under your belt, if you have an outgoing personality and enjoy engaging with customers, we would love to see you shine at Express! Plus, you’ll enjoy some fantastic benefits, including a great merchandise discount and opportunities for professional growth. Join us at PHOENIX Retail, where creativity and confidence meet style and a great team!

Frequently Asked Questions (FAQs) for Sales Associate Role at Express

What are the responsibilities of a Sales Associate at PHOENIX?

As a Sales Associate at PHOENIX, you'll be responsible for creating a welcoming shopping experience for customers by maintaining an organized sales floor, assisting with product launches, and ensuring efficient checkout processes. Customer service is a priority, allowing you to resolve issues and engage with our loyalty programs positively.