Clinical Growth Manager – Fort Worth, TX

As a Clinical Growth Manager at Fay, your primary responsibilities include developing and nurturing referral relationships with healthcare providers, educating them on Fay's services, coordinating in-person visits and events in local markets, and acting as a liaison for providers, sharing their insights with internal teams. Your role is crucial in helping increase access to nutrition care and ensuring patient needs are met.

To excel as a Clinical Growth Manager at Fay, candidates should have at least 2 years of experience in sales, partnerships, or clinical outreach, preferably within the healthcare or digital health sectors. Excellent communication skills, the ability to build rapport quickly, and the capability to manage multiple partnerships are essential. A passion for improving access to nutrition care is also vital to align with Fay's mission.

Valuable experience for the Clinical Growth Manager position at Fay includes a background in sales, account management, or clinical outreach within the healthcare industry. Hands-on experience leading meetings with physicians and organizing events will also enhance your candidacy. Being organized and possessing a strong ability to foster relationships will set you apart.

The Clinical Growth Manager role is pivotal to Fay's mission of making nutrition care more accessible. By establishing and fostering referral partnerships, you help unlock opportunities for millions of patients to receive essential nutrition services. Your work directly contributes to the transformation of the healthcare landscape, promoting healthier lives through better nutrition.

Fay is committed to the growth of its Clinical Growth Managers by providing ongoing training and mentorship opportunities. As part of a close-knit, mission-driven team, you will receive support in developing your strategies and tools, allowing you to excel in your role and contribute effectively to Fay's objectives in driving access to nutrition care.

In answering this question, emphasize specific examples where you successfully developed partnerships. Highlight your approach to establishing trust, such as understanding their needs and facilitating clear communication about services, like those at Fay.

Discuss your strategies for effective education, which might include creating engaging presentations, providing data that demonstrates the benefits of your programs, and offering follow-up resources that can help clinicians support their patients better.

Share your organizational skills and detail a structured approach to planning events—from setting objectives and inviting the right participants to ensuring follow-ups after the event to maintain momentum and nurture relationships.

Discuss tools and techniques you utilize for organization, such as CRM software, scheduling tools, and communication strategies that help keep all stakeholders informed and engaged, ensuring that no partnership falls through the cracks.

Express your passion for healthcare and nutrition, emphasizing how the desire to contribute to patient care and improvement drives your productivity and enthusiasm in a dynamic role like the Clinical Growth Manager at Fay.

Share examples of difficult situations you've navigated and explain how you managed conflicts with empathy, sought feedback, and adapted your strategy to better align with provider needs and expectations.

Explain how you conduct feedback sessions, utilize surveys, and maintain open communication to gather valuable insights that can influence your strategy and improve your outreach approach, all while emphasizing the importance of their perspective in your role.

Provide a concrete example of a partnership where you identified challenges and took actionable steps to enhance the relationship, explaining what you did, the outcome, and how it contributed to Fay’s mission.

Illustrate your understanding of Fay's core mission, and describe how you set personal objectives that are in harmony with the organization's goals while remaining flexible to adapt as priorities shift.

Reflect on the current healthcare landscape, recognizing challenges such as changing regulations, competition, or the need for innovative solutions, and propose how a proactive approach can help overcome these challenges and drive success for Fay.