IT Help Desk Intern

As an IT Help Desk Intern at Fearless, your primary responsibilities will include assisting the IT Manager and supporting team members with various software and hardware requests. You'll provide technical support through the Jira ticketing system, helping to troubleshoot issues and ensure that operations run smoothly. Your role will also involve contributing to IT projects, delivering exceptional customer service, and gaining exposure to specialized areas such as security and engineering.

To qualify for the IT Help Desk Intern position at Fearless, candidates must have taken classes in Business IT or a similar field and should possess familiarity with Google Suite, Microsoft applications, and both hardware and software troubleshooting. A minimum GPA of 2.75 is required. Experience providing IT support and customer service, along with strong communication skills, will give you an edge in this competitive internship.

The IT Help Desk Intern position at Fearless is a hybrid opportunity. While you will primarily work in a remote capacity, you are expected to attend the Baltimore office twice a week. This model not only allows for flexibility but also encourages teamwork and collaboration among interns and staff.

The IT Help Desk Intern at Fearless plays a key role in supporting the IT strategy by assisting with ticket support and resolution. By providing input on IT projects and actively helping team members with their requests, you help to foster a supportive tech environment. This collaboration ensures that the Fearless team can operate effectively and efficiently, which is essential for delivering top-notch digital solutions.

The IT Help Desk Intern program at Fearless offers various benefits including hands-on experience in IT, professional skill development, and mentoring from experienced team members. You will gain invaluable exposure to the tech industry while building a network and enhancing your resume. The program provides insights into the operational side of IT and lays a promising foundation for a successful career in technology.

When answering this question, highlight specific examples from your academic projects or previous experiences where you successfully diagnosed and resolved technical issues. Mention the tools and methods you used, and express how this experience has prepared you for the IT Help Desk Intern role.

Demonstrate your passion for technology and willingness to help others by discussing what excites you about the opportunity to work at Fearless. You can talk about the company's culture, the chance to learn from experienced professionals, and your eagerness to contribute to impactful projects.

When addressing this question, mention your organizational skills and explain your approach to prioritization. You could discuss using tools like to-do lists or project management software and explain how you determine urgency and importance in requests, especially in a busy help desk environment.

Discuss any previous roles, internships, or volunteer experiences where you engaged with customers or team members. Highlight your communication skills, patience, and ability to resolve conflicts in a manner that leaves users satisfied, emphasizing how this experience will benefit your role as an IT Help Desk Intern.

If you have familiarity with Jira, share your experience using it in previous projects. If not, demonstrate your willingness to learn by discussing how you understand ticketing systems work in general and how they facilitate efficient issue tracking and resolution in IT help desk operations.

Explain how you would approach the situation with empathy and active listening. Detail your strategy for identifying the specific issue, providing assurance, and working collaboratively to resolve their technical problem while maintaining a positive demeanor throughout the process.

List relevant technical skills such as familiarity with various operating systems, networking basics, or specific software tools. Provide examples of how you've utilized these skills in practical situations, and explain how they will help you excel in the IT Help Desk Intern role.

Share a specific team project from your academic or work experience, emphasizing your contributions and how you collaborated with your peers. Discuss any challenges faced and the positive outcomes achieved, showcasing your teamwork abilities, which are vital for the IT Help Desk Intern at Fearless.

Demonstrate that you've done your research by discussing Fearless' focus on creating a strong team culture, promoting inclusivity, and delivering impactful technology solutions. Express alignment with these values and how working with Fearless excites you.

Identify a specific area of interest within IT, such as cybersecurity or network administration, and explain why it fascinates you. Discuss how the internship at Fearless will help you gain practical experience, mentorship, and a deeper understanding of this field.