As a Deal Desk Analyst at Figma, your main responsibilities will include structuring and approving non-standard deals, managing Deal Desk queues in Salesforce, collaborating globally to ensure process consistency, and documenting workflows to enhance sales efficiency. You’ll act as a strategic partner for the sales team, guiding them through the quote-to-cash lifecycle.

To qualify for the Deal Desk Analyst role at Figma, you should have at least 2 years of relevant Deal Desk experience, particularly within a B2B SaaS company. Proficiency in Salesforce and CPQ, alongside strong communication skills and the ability to work with cross-functional teams, are essential. Familiarity with Revenue Recognition principles is a plus!

Figma believes in 'Grow as you go', meaning they support ongoing learning and development. New Deal Desk Analysts will receive guidance and mentorship to navigate the unique processes and workflows, ensuring you feel confident and empowered while joining the team.

At Figma, Deal Desk Analysts experience a collaborative and vibrant environment where teamwork is highly encouraged. You’ll get the chance to partner with global colleagues and work on a range of initiatives to streamline processes while having the flexibility to work remotely from anywhere in the United States.

Understanding compliance is essential for a Deal Desk Analyst at Figma. You'll need to ensure that all deals align with the company’s revenue recognition and legal policies, making it critical to stay updated on any changes in regulations or internal processes.

When answering this question, highlight your analytical skills and attention to detail. Describe the complexities involved, how you navigated them, the steps you took to ensure compliance with company policies, and the final outcome that benefitted both the company and the client.

Discuss your approach to prioritization, such as using urgency levels, potential revenue impact, or collaboration with sales to identify key focus areas. Emphasize your organizational skills and ability to adapt in a fast-paced environment.

Mention specific tools you have experience with, such as Salesforce and CPQ. Discuss how these tools help you streamline the process, enhance collaboration, and document workflows effectively.

Provide a specific example where you encountered a roadblock, illustrating your problem-solving skills. Detail how you worked with the sales team and other stakeholders to find a solution that satisfied all parties involved.

Talk about your communication strategies, such as regular check-ins, clarity in documentation, and fostering strong relationships. Stress the importance of transparent and open dialogue to ensure successful collaboration.

Share your methods for staying informed, such as attending workshops, following industry news, and leveraging internal resources. Highlight your proactive approach to compliance and continuous learning.

Demonstrate your understanding of documentation best practices, such as clarity, accessibility, and regular reviews. Discuss how you would work with the team to compile insights and enhance efficiency through clear documentation.

Share your techniques for navigating conflicts diplomatically, such as active listening, finding common ground, and ensuring clarity on policies. Emphasize your focus on collaboration to reach a resolution.

Provide examples that illustrate your adaptability and ability to remain organized under pressure. Highlight any relevant experience that showcases your capability to thrive in a dynamic work setting.

Explain your passion for the role along with your alignment with Figma's mission and work culture. Share how your skills and experiences make you a perfect fit and your eagerness to contribute to a growing team.