Enterprise Solutions Consultant

As an Enterprise Solutions Consultant at Figma, your primary responsibilities will include guiding customers through the capabilities of our platform, supporting the Sales team during pre-sales and post-sales engagements, managing customer IT and Security relationships, and collaborating with internal teams to enhance our product based on client feedback. You will showcase how Figma can streamline digital product delivery and foster collaboration, while also generating thoughtful content to engage customers.

To qualify for the Enterprise Solutions Consultant position at Figma, candidates should have at least 8 years of professional experience, with 4 years specifically in sales engineering or solution consulting within a SaaS organization. Excellent communication skills across various audiences, a familiarity with the enterprise SaaS ecosystem, and a proven ability to learn quickly and adapt to new technologies are crucial. Experience with developer workflows and familiarity with Figma or UX/UI design is a bonus.

Figma supports its Enterprise Solutions Consultants through a culture of growth and collaboration. You'll have the chance to work alongside talented colleagues, receive training on our products, and contribute to an environment that encourages learning and development. Additionally, the position entails collaboration with product and support teams to enhance customer interactions, ensuring you have the tools you need to succeed.

The Enterprise Solutions Consultant plays a vital role in Figma's growth by driving sales within large enterprise clients and effectively communicating the value of our platform. By addressing customer IT and security concerns and showcasing how Figma can elevate their design process, you help close deals and expand our reach, which is essential for our continued success in the market.

At Figma, you can expect a collaborative and inclusive work environment where diverse perspectives are valued. We foster a culture of openness and continuous learning, allowing you to thrive as both a team player and an autonomous contributor. The role is hybrid, allowing flexibility between working at home and in our bustling San Francisco or New York offices.

In your answer, focus on discussing how the role encompasses managing customer relationships during the sales cycle, collaborating with internal teams, and delivering impactful product demonstrations. Highlight your understanding of the importance of security and IT considerations in enterprise environments.

Explain how prioritization and time management are essential. Describe a system you use to ensure that all clients receive the attention they need, and discuss how communication with both customers and internal teams helps you balance these demands effectively.

Talk about your approach to simplifying complex technical concepts into relatable and understandable language. Mention any tools or techniques you use, like analogies or visual aids, to help convey your message clearly and engagingly.

Use the STAR method (Situation, Task, Action, Result) to outline a specific instance where you gathered and presented customer insights to product teams. Emphasize the impact of those changes on customer satisfaction and product success.

Discuss the importance of transparency and proactive communication with clients regarding data security. Talk about your methods for gathering customer concerns and how you would collaborate with legal and product teams to address these issues promptly.

Share your passion for problem-solving and helping clients find effective solutions through innovative technology. Explain how being part of the sales cycle and seeing clients succeed with the product brings you joy and motivates you.

Share your approach to continuous learning. Mention subscriptions to industry publications, participation in webinars, and networking with industry professionals as methods you use to stay informed and relevant.

Provide examples of past experiences where you've led technical sales conversations, including any key metrics or outcomes achieved. Focus on how you navigated challenges and collaborated with both sales and product teams to drive results.

Discuss your enthusiasm for Figma's mission to make design accessible to all and your admiration for its culture of growth and collaboration. Highlight how your skills and experiences align with the company's values and vision.

Explain your strategies for understanding customer needs and preferences, and your approach to collaborating with product and marketing teams to create thoughtful, informative content that can engage and support customers effectively.