Application Support Engineer

As an Application Support Engineer at FIS, you will have a pivotal role in managing and deploying server infrastructure that supports our innovative fintech solutions. Key responsibilities include deploying Unity on new virtual servers, maintaining optimal system performance across UAT, production, and testing environments, and troubleshooting complex multi-tiered applications. Your analytical skills will be crucial in diagnosing issues and collaborating with local and global engineers to ensure our technologies perform effectively.

To apply for the Application Support Engineer position at FIS, candidates should possess knowledge and experience in SQL Server Database technologies as well as RedHat Linux. A technical bachelor's degree or equivalent experience is required. Familiarity with Windows Server environments, IIS, and load-balanced applications is also essential. Candidates with experience in automation tools, such as Octopus, and reporting tools like Sisense will find their skill set advantageous.

An effective Application Support Engineer at FIS needs to have strong analytical problem-solving skills to tackle complex multi-tiered application issues. Proficiency in SQL and experience with browser development tools will empower you to troubleshoot efficiently. A solid understanding of server technologies, disaster recovery planning, and automation software are also critical. Importantly, being self-motivated and able to work independently will set you apart in this fast-paced fintech environment.

At FIS, you can expect a diverse and collaborative work environment as an Application Support Engineer. We believe in celebrating our successes together and fostering a culture of respect and passion. Our teams are designed to support one another, and we value creativity and flexibility. As part of our hybrid model, you'll have the opportunity to work onsite and collaborate closely with colleagues, enhancing both personal and professional growth opportunities.

FIS is committed to the professional and personal development of its employees, including Application Support Engineers. We offer various resources for learning and growth, ensuring that you have the tools you need to excel in your career. Opportunities for volunteering and participation in charitable activities further enrich your experience at FIS, highlighting our commitment to fostering talent while making a positive impact in the community.

Highlight your specific experiences with SQL Server, discussing any projects where you had to run queries or manage databases. Emphasize your problem-solving skills and how you've used SQL in troubleshooting and optimizing application performance.

Describe a systematic approach, from gathering logs and analyzing error messages to isolating the problem. Provide examples of tools you use, such as wire shark, and discuss how collaboration with team members aids in the troubleshooting process.

Discuss your understanding of disaster recovery processes and share specific strategies you have implemented. Mention any documentation you've created, testing plans, and how you ensure systems can be rapidly restored.

Be prepared to discuss any automation tools you've worked with, such as Octopus. Share examples of how you’ve streamlined processes and improved efficiency in your previous roles, detailing the benefits you've witnessed.

Share your methods for keeping up with industry trends, such as attending webinars, following relevant tech blogs or LinkedIn influencers, and participating in professional groups. Highlight any recent innovations you've incorporated into your work.

Mention any past experiences where you adapted to non-standard working hours. Emphasize your flexibility and commitment, providing an example where this helped to meet project deadlines or resolved issues promptly.

Discuss specific distributions of Linux you’ve worked with, the tasks you've performed, and how this experience complements your role as an Application Support Engineer. Sharing insights into any challenges you’ve overcome will strengthen your answer.

Explain your approach to task management, perhaps discussing the use of to-do lists or project management software, and provide examples of how you've effectively prioritized to meet deadlines without compromising quality.

Share your perspective on challenges such as troubleshooting under pressure or managing multiple incidents simultaneously. Offer examples of how you've handled these situations effectively to showcase your resilience.

Outline your career aspirations, tying them back to the trajectory offered by FIS. Discuss your interest in developing new skills, pursuing leadership roles, or deepening your technical expertise to illustrate your proactive approach to career growth.