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Group Fitness Manager

Fitt Talent Partners is a specialized recruitment firm for top health and wellness companies. 

We’re filling this role for a client, a luxury health club based in Kansas City.

Job Description

Under the direction of the Director of Group Fitness, the Group Fitness Manager is responsible for overseeing all operational aspects of the Group Fitness program. The Group Fitness Manager position also requires managing (recruit, train and evaluate) a diverse team of highly skilled Group Fitness instructors and Group Fitness Instructor Leads, coordinating the class schedule and ensuring an exceptional member experience through a consistent delivery of high-quality group fitness classes.

Responsibilities

Group Fitness Ops

  • Staffs and organizes the monthly class schedule and oversees the digital Group Fitness class schedule in our app. These updates include individual classes subbed, special events schedules and special holiday schedules.

  • Works with the Director of Group Fitness to determine hiring needs for the GFI team. Submits new job request form to Human Resources and once hired, coordinates initial new hire onboarding activities with HR.

  • Onboards and trains all new GFI’s in accordance with established policies and procedures

  • Establishes and enforces our policies and procedures regarding use of club facilities, studios and equipment, including sound and visual equipment

  • Maintains an accurate record of all classes/subs and provides payroll report on a bi-weekly basis to the Director of Group Fitness for final review prior to submission to HR

Management & Collaboration

  • Meets periodically with GFI’s to develop, problem solve, resolve issues and coach up, when needed

  • Ensures the Director of Member Staff/Member Staff Coordinator are trained in all scripts, policies and procedures related to group fitness operations

  • Works with the Membership department to assist new members into group fitness classes/programs and resolve any billing inquiries related to no show fees and/or other program fees

  • Works to support the Marketing department with social media content (e.g., videos and photos of group fitness offerings and events)

Member Relations

  • Promotes member relations as part of daily routine, including walking the club, talking with class participants prior to and after classes, taking classes, spontaneous interactions, etc.

  • Ensures that all members and guests receive courteous, prompt and professional attention to all their group fitness needs/questions/concerns

  • Responds to all member correspondence or complaints whether in-person or by email timely and effectively

Administrative

  • Develops and maintains a working knowledge of all group fitness offerings – able to communicate and assist in bringing awareness of all marketing/promotional activities & events to the GFI team

  • Acts as MOD when the Director of Group Fitness is unavailable, on PTO, etc., supports the GFI team and operations, as needed

Qualifications

  • Minimum of 2-5 years’ experience managing group fitness instructors

  • Fitness-oriented

  • Strong leadership skills

  • Strong interpersonal skills

  • Strong organizational skills and attention to detail

  • Excellent communication skills, both interpersonal and written

  • Excellent customer service skills and demonstrates creativity and diplomacy

Location

  • Must be willing to work onsite in Westwood, Kansas.

Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Group Fitness Manager, Fitt Talent Partners

Join Fitt Talent Partners as a Group Fitness Manager at a luxury health club in Westwood, Kansas, where your passion for fitness and leadership skills will shine! As the Group Fitness Manager, you'll work closely with the Director of Group Fitness to ensure that our vibrant group fitness program thrives. You'll be tasked with recruiting, training, and evaluating a talented team of Group Fitness Instructors, ensuring they deliver exceptional experiences to our members. From organizing monthly class schedules to onboarding dynamic new talent, your contributions will keep our fitness community thriving. Additionally, you will play a key role in maintaining the quality and effectiveness of our group classes, ensuring our members enjoy a consistently high-quality experience. You'll connect with members, address their inquiries, and promote engagement through social media efforts, sharing exciting updates about classes and events. With at least 2-5 years of experience managing group fitness instructors, strong leadership abilities, and excellent communication skills, you'll have the opportunity to inspire others and make a positive impact in the health and wellness industry. If you're ready to elevate fitness experiences and foster a vibrant community, we can't wait to hear from you!

Frequently Asked Questions (FAQs) for Group Fitness Manager Role at Fitt Talent Partners
What are the responsibilities of a Group Fitness Manager at Fitt Talent Partners?

The Group Fitness Manager at Fitt Talent Partners is responsible for overseeing all operational aspects of the Group Fitness program. This includes staffing the class schedule, managing group fitness instructors, onboarding new team members, and ensuring a top-notch member experience. You'll also collaborate with various departments, address member queries, and promote the group fitness program through creative marketing efforts.

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What qualifications do I need to become a Group Fitness Manager with Fitt Talent Partners?

To become a Group Fitness Manager with Fitt Talent Partners, you should have a minimum of 2-5 years of experience managing group fitness instructors and exhibit strong leadership and communication skills. Being fitness-oriented, organized, and possessing excellent customer service skills are essential for creating engaging fitness experiences for members.

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How does the Group Fitness Manager ensure high-quality classes at Fitt Talent Partners?

The Group Fitness Manager ensures high-quality classes at Fitt Talent Partners by working closely with the Director of Group Fitness to hire talented instructors, conducting regular meetings to address any issues, and providing effective training and evaluation. They maintain class schedules and oversee the implementation of policies and procedures to guarantee an exceptional fitness experience for members.

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What role does member relations play in the Group Fitness Manager position at Fitt Talent Partners?

Member relations are crucial for the Group Fitness Manager position at Fitt Talent Partners. Building strong relationships with members through proactive communication, addressing their concerns promptly, and encouraging participation in classes are key aspects of promoting a welcoming fitness environment. Your engagement efforts will foster community and encourage member loyalty.

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What is the work environment like for a Group Fitness Manager at Fitt Talent Partners?

The work environment for a Group Fitness Manager at Fitt Talent Partners is dynamic and community-focused. You'll work onsite in a luxury health club, engaging with both staff and members in a vibrant atmosphere. Your role involves collaboration with other departments and contributing to a positive fitness culture, providing a sense of fulfillment and teamwork.

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Common Interview Questions for Group Fitness Manager
What strategies do you use to manage a team of Group Fitness Instructors effectively?

To manage a team of Group Fitness Instructors effectively, I focus on clear communication, setting expectations, and fostering an open-door policy for feedback. I conduct regular one-on-one meetings to address concerns, provide coaching, and celebrate achievements. Collaborating on class schedules and encouraging creative input also empowers instructors, leading to enhanced teamwork and performance.

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How do you handle conflicts within your fitness team?

When conflicts arise within my fitness team, I believe in addressing issues directly and openly. I arrange meetings with the involved parties to understand their perspectives and facilitate a constructive discussion. My goal is to find a solution that satisfies everyone while reinforcing a supportive team culture. In the end, it's about collaboration and moving forward together.

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Can you describe your experience with scheduling group fitness classes?

Certainly! My experience with scheduling group fitness classes involves a comprehensive understanding of member preferences and instructor availability. I leverage scheduling software to organize classes efficiently, ensuring a diverse range of offerings. Furthermore, I regularly analyze attendance data to refine the class schedule, maximizing participation and member satisfaction.

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What techniques do you use to promote member engagement in group fitness classes?

To promote member engagement in group fitness classes, I utilize social media to showcase class highlights, testimonials, and instructor spotlights. I also encourage members to provide feedback and suggestions, creating a sense of ownership. Organizing special events, themed classes, or challenges can also boost participation and excitement within the community.

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How do you maintain a high standard of customer service in group fitness?

Maintaining high standards of customer service in group fitness starts with understanding member needs and feedback. I ensure all instructors receive training in customer service excellence and foster a culture where staff members greet and interact positively with participants. Regularly checking in with class attendees helps build rapport and ensures they're receiving the quality experience they expect.

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What approaches do you take for onboarding new Group Fitness Instructors?

For onboarding new Group Fitness Instructors, I implement a comprehensive training program that includes mentorship, shadowing experienced team members, and a review of club policies. I also cover class expectations, provide access to resources for class planning, and set up regular feedback sessions to support their growth and integration into the team culture.

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How do you assess and improve the quality of group fitness classes?

I assess and improve the quality of group fitness classes by gathering feedback from participants regularly and observing classes firsthand. I analyze attendance trends and evaluate instructor performance to identify areas for enhancement. Additionally, I encourage instructors to innovate and try new techniques to keep classes fresh and aligned with member interests.

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What experience do you have with budgeting for group fitness operations?

I have substantial experience with budgeting for group fitness operations, where I carefully analyze expenses related to instructor salaries, class equipment, and promotional materials. I focus on maximizing value while minimizing costs by negotiating with vendors and assessing the effectiveness of marketing strategies.

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How do you ensure a positive and safe environment for members during group fitness classes?

Ensuring a positive and safe environment during group fitness classes involves adhering to established safety protocols, regularly checking equipment, and monitoring class layouts for potential hazards. I also prioritize clear communication with instructors to maintain a professional atmosphere, where members feel supported and motivated during their workouts.

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How would you describe your leadership style as a Group Fitness Manager?

My leadership style as a Group Fitness Manager is collaborative and supportive. I believe in leading by example, actively participating in classes, and fostering an environment where feedback is encouraged. I empower my team through shared decision-making, guiding them to take ownership of their roles while ensuring they have the resources and support needed to thrive.

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MATCH
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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 21, 2025

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