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Inbound Operations Manager

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

Job Summary:

The Receiving Operations Manager ensures that all inventory items are properly identified and readily accessible, thus enabling order processing employees to perform their required tasks efficiently and effectively.

Other responsibilities include maintaining computerized records of inventory; following proper ordering procedures to maintain “just-in-time” inventory levels as established; identifying incorrect stock numbers or descriptions; establishing and maintaining good working relationships with vendors; and overseeing the activities and job assignments of inventory subordinates.

Job Responsibilities:

· Position is leader and key driver for company’s ongoing critical initiative for inventory integrity

· Key inventory accuracy liaison with Store Ops, Allocation and Management

· Maintaining accuracy of merchandise units and costing for the Company’s largest asset

· Ensures inventory accuracy through execution of a robust cycle count program and all required inventory transactions including: freight claims, quality write-offs, serial number changes, cycle count adjustments, location moves, etc.

· Reports on inventory activities, changes and variances, including root cause analysis support

· Provides clear documentation of root cause analysis and tracking of trends

· Works cross functionally with Operations to ensure process improvements are implemented and processes are well executed

· Makes process change recommendations to minimize losses and liability

· Develops, documents and provides training as required to minimize variances due to picking and put-away errors

· Develops, documents, maintains, and updates inventory control procedures

· Provides support to Receiving, Shipping, and Sample Production departments

· Manages and monitors inventory variance adjustments

· Provides weekly status reports

· Develops key performance indicators to establish criteria and metrics by which performance can be measured and tracked

· Ensure inbound quality inspections are completed per prescribed directives and that appropriate follow up actions are completed timely, accurately, and thoroughly

· Monitors completion of QA-rework projects and performs routine reviews on status of non-conforming inventory

· Exhibits a daily hands-on approach to maximize production efficiency through effective item placement, warehouse analysis, and maintaining system related logic and parameters

· Execute periodic cycle counts, including selection, results summary, issue identification and resolution and communication

· Periodic testing of inventory valuations, including weighted average costing and LCM evaluation

· Coordinate and manage the annual physical inventory for the Distribution Center

· Monitor pallet volume by store in relation to delivery schedule and store capacity constraints

· Prioritize workflow and communicate priorities effectively

· Examine work for accuracy, neatness, and timeliness, to conform to policies and procedures

· Evaluate standards, procedures and processes to improve efficiency of workers

· Identify workload for all areas of responsibility and reassign associates based on priority

· Provide direction and leadership in accordance with established policies and procedures while focusing efforts to maximize productivity and safety within the pick area

· Effectively coordinate and communicate with all support areas such as Quality Assurance, IT, Human Resources, Transportation and various corporate office support areas

Qualifications:

· 2 years + of work experience within a warehouse or manufacturing environment

· Demonstrated leadership, problems solving, and interpersonal skills preferably in a distribution environment

· Adept at collecting and analyzing data to formulate recommendations for process improvements.

· Excellent organizational skills and ability to handle multiple priorities and tasks in a dynamic work environment

· Solid written and verbal communication skills to include proficiency in Microsoft Office Programs, to include Word, Excel and Outlook

· Flexibility to work varied hours to include weekends as business needs warrant

· Bachelor’s degree or equivalent work experience preferred.

· Ability to prioritize workflow

Five Below is an Equal Opportunity Employer

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

 

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters.  Please confirm that the person you are working with has an @fivebelow.com email address.  Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process.  If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Average salary estimate

$57500 / YEARLY (est.)
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$50000K
$65000K

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What You Should Know About Inbound Operations Manager, Five Below

Are you ready to dive into the exciting world of inventory management? Five Below is on the lookout for an Inbound Operations Manager to join our dynamic team in Forsyth, GA! Here at Five Below, we believe that life is better when you can let go and have fun, and as our Inbound Operations Manager, you'll play a crucial role in making that happen. You’ll be the key driver ensuring that our inventory is accurately tracked and readily available for order processing, ensuring a seamless experience for both our associates and customers. Your responsibilities will encompass maintaining computerized inventory records, following ordering procedures to keep our stock levels just right, and establishing solid relationships with our vendors. You'll lead the charge for inventory accuracy, supporting critical initiatives while monitoring all inventory activities, providing reports, and performing root cause analyses. We value innovation and efficiency, so your insights for process improvements will be treasured here. If you have a knack for leading teams and love creating a WOW workplace, this is the perfect opportunity for you! Join us, and let’s inspire each other while making sure our inventory operations flow smoothly. At Five Below, we’re all about growth, and we know you’ll play a pivotal role in shaping our future. Are you ready to bring your energy and passion to our team?

Frequently Asked Questions (FAQs) for Inbound Operations Manager Role at Five Below
What are the main responsibilities of the Inbound Operations Manager at Five Below?

As an Inbound Operations Manager at Five Below, your primary responsibilities include ensuring inventory accuracy, managing inventory records, and overseeing the order processing for our distribution center. You'll be instrumental in implementing accurate cycle counts, coordinating quality inspections, and providing training to minimize variances in inventory management. Your role will also involve maintaining strong relationships with vendors and supporting various departments within the company.

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What qualifications are required for the Inbound Operations Manager position at Five Below?

To succeed as an Inbound Operations Manager at Five Below, you should have at least 2 years of experience in a warehouse or manufacturing environment. Strong leadership and problem-solving abilities are essential, along with excellent organizational skills to manage multiple priorities effectively. Proficiency in Microsoft Office products and a bachelor's degree or equivalent experience are preferred. You also need to be flexible in working varied hours as business needs may arise.

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What kind of work environment can I expect as an Inbound Operations Manager at Five Below?

At Five Below, the work environment is fast-paced and dynamic, filled with energy and enthusiasm. You'll be part of a supportive team culture focused on innovation and process improvement, where your ideas will be welcomed. The company promotes a 'WOWplace' atmosphere, encouraging employees to bring their big ideas and passion for their work. Being part of our five thousand associates means you'll never lack for support and camaraderie.

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What skills are essential for the Inbound Operations Manager role at Five Below?

As the Inbound Operations Manager at Five Below, essential skills include strong leadership capabilities, the ability to analyze and interpret inventory data for process improvements, and excellent communication skills. You'll also need to demonstrate solid organizational skills, adaptability to varying workloads, and proficiency in managing documentation and reporting related to inventory activities.

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How does Five Below support career development for positions like Inbound Operations Manager?

At Five Below, we are passionate about the growth and development of our employees. As an Inbound Operations Manager, you'll have opportunities to participate in training programs that enhance your leadership skills and improve your understanding of inventory management processes. We believe that investing in our employees' futures is key to fostering a thriving workplace. Additionally, you'll work in a collaborative environment that values your input on operational improvements, allowing you to expand your skills continuously.

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Common Interview Questions for Inbound Operations Manager
Can you describe your experience with inventory management and accuracy?

In answering this question, detail your specific roles and experiences in managing inventory systems, focusing on accuracy initiatives you led. Discuss your understanding of cycle counts and how you've utilized data to improve accuracy within supply chain operations.

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How do you approach process improvements in an operational environment?

Share examples of past experiences where you identified a problem and implemented a successful process change. Highlight your analytical skills and how you engaged team members to gain insights and support for your initiatives.

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What strategies do you have for maintaining strong vendor relationships?

Explain your approach to fostering communication and collaboration with vendors. Emphasize the importance of transparency, addressing issues proactively, and creating mutually beneficial partnerships to enhance inventory management.

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How do you manage multiple priorities in a fast-paced work environment?

Illustrate your time management and organizational skills by discussing tools or methods you use to prioritize tasks effectively. Give examples of how you adapted to shifts in workload or unexpected challenges to meet deadlines.

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Describe a time when you dealt with an inventory discrepancy. How did you resolve it?

Provide a detailed account of a specific incident, explaining the steps you took to investigate the issue, comunicate findings with your team, and implement lasting solutions to avoid future discrepancies. This showcases your critical thinking and problem-solving abilities.

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What metrics do you think are essential for evaluating inventory performance?

Discuss key performance indicators such as inventory turnover, shrinkage rates, and accuracy ratios. Articulate why these metrics are important to operational efficiency and how you have used them in the past to drive improvements.

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Can you explain how you ensure compliance with inventory procedures?

Highlight your experience with creating and enforcing inventory procedures. Discuss training employees on these protocols and monitoring compliance through regular audits or assessments to maintain high standards within your operations.

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How do you handle team conflicts or disagreements in the workplace?

Focus on your communication skills and approach to conflict resolution. Share examples of resolving disputes through open dialogue, ensuring that each person's perspective is heard, and working towards a collaborative solution.

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What role does technology play in your approach to inventory management?

Talk about your proficiency with inventory management systems and how you leverage technology for tracking, reporting, and improving inventory accuracy. Mention any specific tools or software you've used successfully in previous roles.

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Why do you want to work as an Inbound Operations Manager at Five Below?

Express your enthusiasm for Five Below’s mission of providing an exciting shopping experience. Highlight your alignment with the company culture and your eagerness to contribute to a team dedicated to innovating and improving processes to enhance customer satisfaction.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 4, 2025

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