Sr. eCommerce Manager
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Senior Manager eCommerce
As the eCommerce Manager, you will oversee and lead our online retail operations, ensuring seamless integration across all fulfillment channels, including direct-to-consumer (DTC), buy online pick up in store (BOPIS), and marketplaces. Your role involves driving sales growth, enhancing brand visibility, optimizing merchandise discovery, and maintaining operational excellence. You will work cross-functionally with various teams, collaborate with key stakeholders, and stay informed about industry trends and regulations.
You will develop and execute long-term e-commerce strategies in collaboration with senior management to achieve company objectives, while also embodying the values and behaviors that foster a high-performing and engaged team culture.
Key Responsibilities:
Own and oversee cross-functional e-commerce business processes, ensuring alignment with business goals.
Collaborate with various partners including Marketing, Merchandising, Creative, Inventory, and Warehouse Managers.
Oversee day-to-day e-commerce operations, focusing on performance, usability, and customer satisfaction.
Lead a team of site merchants each with category and seasonal ownership.
Deliver best in class merchandise discovery through deep understanding of category performance, assortment, and consumer behavior.
Monitor key business KPIs, identify opportunities, risks, and defects.
Maintain and optimize product data, including photos, descriptions, taxonomy, attributes, pricing, and titles to ensure accuracy and support SEO.
Collaborate with Marketing and internal product teams to support marketing campaigns, seasonal sets, and product launches.
Drive continuous improvement to support rapid growth of e-commerce and omni channel revenue.
Manage product content, listings, and promotional activities across third party marketplaces.
Work closely with the product team to support new feature launches and technology improvements.
Build and maintain site content such as homepage layouts, landing pages, and informational pages.
Qualifications:
8+ Years experience in e-commerce business operations
Seasoned professional in digital and omni channel B2C retail with knowledge of common tactics and operational best practices.
Extensive knowledge of e-commence related technologies and applications such as product information management (PIM), digital asset management (DAM), content management systems (CMS), A/B testing platforms, and event driven digital analytics toolsets.
Comfortable manipulating and transforming datasets using desktop toolsets, such as Microsoft Excel, to understand trends in the business.
Sophisticated understanding of e-commerce KPIs, funnel metrics, marketing channel attribution, etc.
Self-starter and proactive team player, be able to identify and prioritize highest impact initiatives.
Excellent in organization, scheduling, prioritization, and attention to detail.
Possess strong business acumen, decision-making, and communication skills.
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
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At Five Below, we believe in creating a vibrant shopping experience where fun and excitement never end, especially in our role as a Senior eCommerce Manager. Located in the heart of Philadelphia, PA, you will become a key player in our dynamic team that fuels the growth of our online retail operations. Your mission, should you choose to accept it, is to lead the charge across various fulfillment channels, such as direct-to-consumer sales, buy online pick up in store, and third-party marketplaces. You will harness your passion for eCommerce to drive sales growth, enhance brand visibility, and ensure that every customer enjoys a seamless online shop. By collaborating with our talented teams in Marketing, Merchandising, and Operations, you'll implement innovative strategies that resonate with our shoppers. Your experience in eCommerce business operations will be critical as you monitor key performance indicators and deploy best practices that elevate our online presence. Leading a dedicated team of eCommerce professionals, you will inspire creativity and diligence as you secure a spot for Five Below as a go-to destination for the coolest items available. Join us, bring your expertise to the table, and we’ll work together to create unforgettable experiences for our customers — all at unbeatable prices. This is your chance to make a real impact in a fun environment where ideas thrive, and teamwork is celebrated. Are you ready to join Five Below, the place where life is better when you can let go and have fun?
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