Affordable Housing Maintenance Technician (REF7912I)

As an Affordable Housing Maintenance Technician at FPI Management, your daily responsibilities will include a wide variety of tasks ranging from repairs and maintenance of apartment homes to troubleshooting plumbing, electrical systems, and HVAC units. You’ll conduct inspections, prepare vacant apartments for new residents, and ensure property aesthetics are maintained under the company’s guidelines. On-call responsibilities may also require you to respond to emergency situations during evenings and weekends, ensuring that residents' needs are promptly addressed.

To qualify for the Affordable Housing Maintenance Technician position at Auburn Villas, candidates should have at least 1 year of similar experience, preferably in residential property management, hotel maintenance, or construction. A high school diploma or equivalent is required, and while technical schooling or CAMT certification is preferred, the ability to handle various maintenance tasks effectively is crucial. Additionally, a valid driver’s license and proficiency in English are mandatory.

An Affordable Housing Maintenance Technician at FPI Management should possess various technical skills, including plumbing, electrical repair, HVAC maintenance, and drywall installation. Proficiency in grounds maintenance and carpentry is also beneficial. Additionally, strong customer service skills are essential, as you'll be interacting with residents and other staff regularly. Basic computer skills to manage emails and maintenance logs are also required to ensure smooth operations within the property management system.

FPI Management offers a comprehensive benefits package for Affordable Housing Maintenance Technicians, which includes ongoing training and development opportunities to enhance your skills and advance your career. Additionally, employees have access to health benefits with employer-paid options, ensuring that you have the necessary resources to maintain your well-being while performing your duties at Auburn Villas.

The HEART core values at FPI Management represent a commitment to creating a positive environment for both employees and residents. For the Affordable Housing Maintenance Technician, embodying these values means providing exceptional service, promoting a collaborative atmosphere, and being proactive in maintaining community standards. This approach ensures that you’re not only fulfilling your technical responsibilities but also contributing to a respectful and engaged community at Auburn Villas.

When answering this question, highlight specific past experiences relevant to the maintenance field. Discuss how your hands-on skills in plumbing, electrical work, or HVAC repair directly relate to the responsibilities outlined in the Affordable Housing Maintenance Technician position. Be sure to emphasize your ability to work independently and as part of a team, showcasing your problem-solving skills in real maintenance scenarios.

In your answer, elaborate on your organizational skills and ability to assess urgency. Explain that you evaluate each request based on factors such as the safety of residents and potential damage to property. Emphasize methods you use to stay organized, such as creating a checklist or using maintenance management software, and discuss your ability to communicate effectively with your team to ensure tasks are completed promptly.

Speak about your understanding and implementation of preventative maintenance strategies that help prolong equipment life and reduce emergency repairs. Illustrate your experience with specific systems, such as HVAC units or plumbing systems, and discuss how regular inspections have helped you catch issues early, ultimately saving time and money for previous employers.

In answering this question, emphasize your strong interpersonal skills and conflict resolution strategies. Provide an example of a challenging interaction, describe the steps you took to diffuse the situation, and what outcome resulted from your engagement. Mention how you maintain professionalism and empathy while listening to residents’ concerns, ultimately contributing to a positive community atmosphere.

Outline the protocols you follow to ensure safety while performing repairs. Include steps such as wearing appropriate personal protective equipment, ensuring power supply disconnections, and adhering to local codes and safety regulations during repairs. This showcases your understanding of the importance of safety not just for yourself but for residents and the community as a whole.

Talk about your experience handling maintenance emergencies, such as plumbing leaks or electrical failures, and the urgency required in those situations. You should illustrate your problem-solving skills and your ability to stay calm under pressure, as well as how you analyze issues quickly to provide effective solutions.

Discuss your familiarity with the importance of maintaining accurate maintenance logs. Explain systems or software you have used to track work orders, view completion statuses, and document repairs. This demonstrates your organizational skills and accountability in managing your maintenance responsibilities.

Emphasize your commitment to ongoing education by discussing places you learn about new technologies, such as online courses, webinars, or industry publications. Mention specific tools or techniques you have recently integrated into your practice to show your motivation to stay current in the maintenance field.

In your response, elaborate on the work you perform consistently to maintain property aesthetics, such as regular landscape maintenance or seasonal preparations. Discuss how you assess the property regularly and make proactive adjustments to enhance curb appeal and ensure a welcoming environment for residents.

Provide a specific example of a complex repair, the troubleshooting process you engaged, and the ultimate solution you implemented. Focus on how you used your technical skills and critical thinking to address the issue efficiently while highlighting your ability to communicate with residents about the repair process and expected outcomes.