Plumbing Service Supervisor

As a Plumbing Service Supervisor at Frank Gay Services, you will oversee department performance by coaching and supporting managers and team members for improvement. Your responsibilities will include providing industry-leading customer service, addressing escalated customer issues, and developing technicians through weekly meetings and one-on-one coaching. You'll also be tasked with maintaining team morale and culture while aligning with the company's core values.

To qualify for the Plumbing Service Supervisor position at Frank Gay Services, candidates should have a minimum of 5 years of plumbing experience and at least 3 years in a management role. Exceptional customer service skills, data analysis capabilities, and effective communication skills are essential. Familiarity with technology systems in an office environment is also required to manage operations efficiently.

Frank Gay Services offers a competitive pay range of $80,000 - $100,000 plus numerous benefits for the Plumbing Service Supervisor role. Employees enjoy weekly pay, performance bonuses, a company vehicle with a gas card, medical, dental and vision insurance, paid vacation and holidays, profit sharing, and a 401(K) plan with matching contributions.

Success as a Plumbing Service Supervisor at Frank Gay Services hinges on exceptional customer service skills, the ability to analyze data for trends, and a talent for devising creative solutions. Strong leadership qualities, excellent oral and written communication skills, and the capability to manage multiple tasks effectively are also vital for excelling in this role.

Frank Gay Services is committed to the professional development of their Plumbing Service Supervisors by offering educational opportunities and individual training. Supervisors are encouraged to read professional publications, partake in weekly meetings that foster discussion and growth, and maintain a positive workplace culture that promotes continuous learning and development.

When dealing with escalated customer issues, it's important to listen actively to the customer's concerns, ensure that they feel heard, and take immediate action to resolve the issue. Explain your approach to problem-solving, emphasizing your ability to analyze the situation quickly, communicate transparently, and follow through to ensure satisfaction.

Motivating a team requires understanding individual strengths and fostering a collaborative atmosphere. I focus on providing constructive feedback, setting clear goals, and creating a positive work culture. Sharing successes and recognizing exceptional performance are also key strategies I use to keep the team engaged and motivated.

In my previous roles as a Plumbing Service Supervisor, I have successfully managed operations by overseeing technicians, optimizing resource allocation, and ensuring that services are performed according to company standards. I analyze performance data to identify areas for improvement and implement strategies that enhance operational efficiency.

Ensuring compliance with safety standards involves regular training sessions, safety meetings, and incorporating safety topics into one-on-one coaching conversations. I advocate for a culture of safety where team members feel empowered to prioritize safety in every job, thereby minimizing risks and enhancing service quality.

My approach to team building involves organizing regular team meetings and engaging in team-building activities that promote collaboration. I focus on creating open lines of communication, encouraging team members to share ideas and challenges, and celebrating both individual and group achievements to boost morale.

Developing technicians professionally includes mentoring them through hands-on training, providing constructive feedback during performance evaluations, and facilitating ongoing education opportunities. I also encourage them to pursue certifications that enhance their skills and value within the company.

Handling multiple tasks effectively requires strong organizational skills and the ability to prioritize by urgency and impact. I typically use task management tools and timelines to delegate responsibilities clearly while ensuring that critical issues are addressed promptly without compromising service quality.

Data analysis is crucial in my decision-making process as it allows me to identify trends and performance gaps. I regularly review metrics related to customer feedback, service efficiency, and team productivity to make informed decisions that help enhance service delivery and achieve operational goals.

To ensure seamless cross-departmental collaboration, I promote open communication between departments. I set up regular inter-departmental meetings to discuss ongoing projects or challenges and encourage feedback, which fosters teamwork and understanding of how each role contributes to overall success.

An effective Plumbing Service Supervisor should possess strong leadership and communication skills, a keen understanding of the plumbing industry, and an ability to motivate and inspire their team. Additionally, problem-solving abilities, attention to detail, and a commitment to excellent customer service are essential qualities for this role.