Front Desk Associate
Company Overview
Gadsden Eye Associates has a 30 year tradition of providing complete surgical and medical eye care services. Our courteous staff is essential to our mission to provide excellent eye care in a compassionate environment.
Position Summary
The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.
Responsibilities
• Displays high level of professionalism and gives superb customer service
• Obtains and reviews patient demographic and insurance information for accuracy
• Verifies insurance and collects copays, co-insurance, and outstanding balances
• Ensures all patient intake forms are signed and complete
• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
• Schedules appointments
• Processes medical record requests per policies and procedures
• Coordinates with Clinical Staff to ensure optimal patient experience
Qualifications
Education:
• High School Diploma or Equivalent Certificate
Required Skills:
• Minimum 2 years of experience in a medical office/health care setting
• Minimum 2 years of health care insurance experience
• Strong computer knowledge and skills with a minimum typing speed of 30 WPM
• Strong desire to assist others and provide excellent customer service
• Must be highly dependable and organized
• Outstanding interpersonal skills
• An impeccably clean, polished, professional image
• The ability to learn quickly, retain training, problem solve and think independently
Preferred Skills:
• Understanding of medical terminology
Company Benefits
We offer a competitive benefits package to our employees:
- Medical
- Dental
- Vision
- 401k w/ Match
- HSA/FSA
- Telemedicine
- Generous PTO Package
We also offer the following benefits for FREE:
- Employee Discounts and Perks
- Employee Assistance Program
- Group Life/AD&D
- Short Term Disability Insurance
- Long Term Disability Insurance
EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Average salary estimate
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Are you looking for an exciting opportunity to make a positive impact in the healthcare sector? Join Gadsden Eye Associates as a Front Desk Associate in Springville! With over 30 years of dedicated service in medical and surgical eye care, we're proud of our reputation for delivering exceptional patient care. As a Front Desk Associate, you'll be the welcoming face of our practice, providing excellent assistance both in person and over the phone. Your role will be crucial in interviewing patients to gather essential demographic and insurance information that keeps our operations running smoothly. You'll manage multiple phone lines, schedule appointments, and even process medical record requests. We value professionalism, so your ability to provide a top-notch customer service experience is key. If you are detail-oriented, possess strong computer skills, and are excited to work in a collaborative environment with clinical staff, we want to hear from you! Join us in creating a compassionate and efficient healthcare environment where every patient feels valued and cared for. Apply now for the chance to grow your career with a company that truly cares about its employees and patients!
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